It would be necessary to analyze factors that can improve customer satisfaction for rural tourism villages to provide differentiated rural tourism and understand what users are craving for to establish the development strategy.The research results through empirical analysis are as follows. First, as a result of comparing the importance and satisfaction level of selection attributes, a category of greatest difference between importance and satisfaction level was the nature educational program component category. Meaning, it is necessary to increase the satisfaction level of visitors by developing nature educational program. Secondly, the result of analyzing the importance and satisfaction level of the selection attributes of rural tourism are as follows. It is considered necessary for operators to make continuous investment and management regarding the quadrant I attributes in the future. For quadrant II, operators need to develop a program of nature and education harmonizing together that emphasizes characteristics of the village. If ways to increase the satisfaction level of categories of the quadrant III are suggested and conducted, visitors would be impressed with unexpected areas. Lastly for quadrant IV, it is considered appropriate to decrease investment or management and increase investment or management for quadrant II categories.
It would be necessary to analyze factors that can improve customer satisfaction for rural tourism villages to provide differentiated rural tourism and understand what users are craving for to establish the development strategy.The research results through empirical analysis are as follows. First, as a result of comparing the importance and satisfaction level of selection attributes, a category of greatest difference between importance and satisfaction level was the nature educational program component category. Meaning, it is necessary to increase the satisfaction level of visitors by developing nature educational program. Secondly, the result of analyzing the importance and satisfaction level of the selection attributes of rural tourism are as follows. It is considered necessary for operators to make continuous investment and management regarding the quadrant I attributes in the future. For quadrant II, operators need to develop a program of nature and education harmonizing together that emphasizes characteristics of the village. If ways to increase the satisfaction level of categories of the quadrant III are suggested and conducted, visitors would be impressed with unexpected areas. Lastly for quadrant IV, it is considered appropriate to decrease investment or management and increase investment or management for quadrant II categories.
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