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논문 상세정보

Abstract

Objectives : To examine various dimensions of consumer ratings of health care service with factor analysis and to find which factors influence the overall quality of health care service. Methods : A cross-sectional study was conducted on outpatients of a general hospital located in Sungnam City. A self-administered questionnaire was used to assess the consumer's ratings of health care service received. The response rate was 92.8% with a total of 537 persons completing the questionnaire. Factor analysis was performed on 34 items evaluating the quality of health care service. Items were grouped into 5 dimensions as a result of factor analysis and the reliability and validity of influence on patient service assessment were evaluated for each dimension. Results : The 5 dimensions were as follows, 1) physician services, 2) non-physician services, 3) process 4) facilities, and 5) cleanliness A positive correlation with the quality of health care service was found for the dimensions of non-physician services and process, while no significant correlation was found for the dimensions of physician services, facilities, and cleanliness. Conclusions : The result of this study may provide basic information for the development of future self-administered questionnaires of consumer ratings and for the evaluation of quality improvement activities in hospital outpatient settings.

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이 논문을 인용한 문헌 (2)

  1. 2009. "" Journal of preventive medicine and public health = 예방의학회지, 42(3): 151~159 
  2. Ha, Oh-Hyun ; Jung, Yong-Mo 2014. "The Purpose of Hospital Information Usage by Medical Consumers and the Practicability of the Acquired Information" 한국콘텐츠학회논문지 = The Journal of the Korea Contents Association, 14(7): 376~385 

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