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논문 상세정보

소비자와 제공자가 자각하는 간호서비스와 측정도구에 관한 연구

A Study of the Nursing Service Perceived by Consumers and Providers, and the Tool that Measures Nursing Service

Abstract

Purpose: This study was performed to measure the nursing service perceived value by consumer and providers, and to investigate the relationship among nursing service, general satisfaction and hospital revisiting intent, and to examinate the tools that measures nursing service's reliability, construct validity and usefulness. Method: The questionnaire was developed and distributed to 300 patients and 210 nurses at three general hospitals. For data analysis, SPSS/PC program was used. Result: The nursing service perceived value by providers is higher than that by consumers. There are distinctive difference in the expectation, and importance and performance values of the nursing service perceived. In examination of the relationship among nursing service, general satisfaction and hospital revisiting intent, nursing service has a deep relationship with general satisfaction, but doesn't have relationship with hospital revisiting intent. The tool that measures nursing service has a good reliability and construct validity. In analysis on the usefulness between the tools, SERVPERF tool is more useful than SERVQUAL tool. conclusion: The nursing service perceived value by consumer is different that by providers, and the tool that measures nursing service has a good reliability and construct validity. The SERVPERF tool is more useful than SERVQUAL tool.

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이 논문을 인용한 문헌 (2)

  1. 변도화, 현혜진 2013. "노인장기요양보험 제도 하에 제공되는 방문간호 서비스의 중요도와 성과도" 지역사회간호학회지 = Journal of korean academy of community health nursing, 24(3): 332~345 
  2. 오진아, 김예영, 김현경, 박현정, 조해련 2014. "환자의 눈을 통한 간호의 질(QUOTE) 평가의 통합적 고찰" Child health nursing research : CHNR, 20(4): 283~293 

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