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유료노인전문요양시설 이용자 가족의 서비스 만족도 및 요구조사

A Study on Service Satisfaction of Users' Family in Charged Recuperation Facilities Specializing in the Old


The purpose of this study is to provide the basic data in order to improve the quality of charged recuperation facilities which are specialized in the old. after finding out the satisfaction degree for the services which are provided in the current charged recuperation facilities specialized in the old and surveying the services which are demanded by users. As for the research method. the subjects were 88 family members of the users in the five charged recuperation facilities, which are specialized in the old and located in Seoul and Incheon. The survey research was executed from 27th July to 15th September, 2002. Then the collected data were analyzed by using the SPSS 10.0 for windows program. The research results are as follows. Firstly, in the satisfaction degree of the user's family about the daily service showed the highest satisfaction degree for the kind service of the staff to the users. In the satisfaction degree about the specialized service of the user's family, the satisfaction degree was high in bedsore prevention, periodical health care, proper medical treatment, family counsel, and adequate disease management. In the satisfaction degree about the facility and environmental service, the satisfaction degree about the surrounding environment of the facility or safety facility, and the comfort condition was high. In the satisfaction degree about the services related to the local society, it was high in the hospital and medical-related field. Secondly, in the demanded services, the demanding degree for worship, mental and spiritual nursing, hospice, funeral service, family meeting, and support for the special vehicle were not so high, but it was shown that they were generally demanded. Thirdly, it was shown that the provided services had an overall high satisfaction degree. In the service satisfaction degree according to the general characteristics of the user's family, it was recognized that there was a significant difference between the distinction of sex and local society related services. Also, there was a significant difference in the satisfaction degree between age and specialized service. Through the above research results, detailed rehabilitation programs such as linguistic treatment and working treatment should be more and more compensated in order to supplement the insufficient points of the services provided by the charged recuperation facility specialized in the old. Additionally, the correlation with the local society such as education and training for specialized human labor, close cooperation among the facilities, and positive participation in local society events are thought to be reinforced.

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이 논문을 인용한 문헌 (3)

  1. Kwon, Jin-Hee ; Han, Eun-Jeong ; Lee, Jung-Suk 2009. "Factors related to Family Caregiver Satisfaction with the Institutional care services under the Public Long-Term Care Insurance system" 보건행정학회지 = Korean journal of health policy and administration, 19(4): 78~97 
  2. Kwon, Yun-Hee ; Oh, Yun-Jung 2009. "A Comparative Study on the Health Status and Life Satisfaction of Elders in Charged and Free Welfare Facilities" 韓國保健看護學會誌 = Journal of Korean public health nursing, 23(1): 91~100 
  3. Lee, Hyun-Jin 2011. "The Effects of Consumer Satisfaction on the Home Help Service: Focused on a Service Quality Evaluation based on SERVQUAL" 대한가정학회지 = Journal of the Korean Home Economics Association, 49(7): 1~11 


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