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NTIS 바로가기지능정보연구 = Journal of intelligence and information systems, v.22 no.4, 2016년, pp.217 - 245
김동원 (한국해양대학교 해운경영학부) , 유성진 (한국해양대학교 해운경영학부)
The purpose of this study is to verify how 7 sentiment domains extracted through sentiment analysis from social media have an influence on business performance. It consists of three phases. In phase I, we constructed the sentiment lexicon after crawling 45,447 pieces of VOC (Voice of the Customer) o...
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