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비정상상황에 대한 항공교통관제사의 개인 및 팀 차원의 대응이 조직효과성에 미치는 영향 연구 : 인지전략 구성요인을 중심으로
A Study for the Effect of Air Traffic Controller's Individual and Team Response against Emergency Situation on Organizational Effectiveness 원문보기

한국항공운항학회지 = Journal of the Korean Society for Aviation and Aeronautics, v.26 no.1, 2018년, pp.10 - 24  

전종덕 (한국항공대학교 경영학과) ,  이남령 (한국항공대학교 경영학과) ,  이진숙 (국토교통부 항공교통본부) ,  박성식 (한국교통대학교 항공운항학과)

Abstract AI-Helper 아이콘AI-Helper

This paper tried to analyze the response of air traffic controller(ATC) against abnormal situations using survey based on cognitive strategies suggested by Malakis et al.(2010). The survey designed to empirically analyze the effect of the cognitive strategy factors on organizational effectiveness. T...

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핵심어 질문 논문에서 추출한 답변
한국의 항공시장의 2035년까지 성장세의 추세는? 한국의 항공시장 역시 2035년까지 연평균 여객은 3.7% 운항횟수는 3.6%씩 견고한 성장세를 이어갈 것으로 전망하고 있다. 2020년에는 국제선 및 국내선 여객수가 1억 2천만 명에 달할 것으로 예측하며 운항횟수 역시 2020년에는 1백만 회를 돌파할 것으로 전망하고 있다[4].
NDM 접근법은 무엇을 강조하는가? 1990년대에 자연주의 의사결정론(Naturalistic Decision Making, NDM) 접근법이 학자들의 지지를 받으며 실험적 연구에서 벗어나 실제 직무현장에서 전문성을 지닌 실무자들에게 적용되면서 논의가 활발하게 이루어졌다[1]. NDM 접근법은 복잡한 실제 업무 현장에서 근무자가 신속하게 상황을 인식하고 자신들의 의사를 결정하는데 있어 경험이 지니는 역할을 강조하였다. 이러한 접근법은 인식-촉발 (Recognition-Primed Model, RPD) 의사결정 모형과 인지/메타-인지 (Recognition/Meta-Recognition)모형과 같이 개량된 의사결정모형의 출현을 야기했다[7][8].
항공기 운항횟수 및 항공교통량이 성장세를 보일 때, 부수적으로 증가하는 점은? 최근 들어 동북아시아 지역은 중국 중심의 급속한 항공수요 증대로 인해 항공로의 항공기 운항횟수 및 항공교통량이 매년 가파른 성장세를 보이고 있다. 이러한 증가는 항로 관제 및 접근관제를 담당하는 일선에 있는 관제사들에게는 업무의 강도가 증가할 뿐만 아니라 업무량의 증가로 이어지고 있다[1]. 
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