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The Effect of Efficiency Evaluation on the Organizational Effectiveness of the Cabin Crew's Competency -Focusing on the Job Satisfaction of the Personal Capacity of Airline Cabin Crews-

유통과학연구 = Journal of distribution science, v.17 no.7, 2019년, pp.5 - 13  

PARK, Hyun-Seo (Korean Airline) ,  PARK, Hye-Yoon (Dept. Aviation Tourism, Hanseo University)

Abstract AI-Helper 아이콘AI-Helper

Purpose - In order for companies to be competitive and adapt to the trend of development, it is important for many airlines to secure outstanding human resources and the need to nurture them. It can be expected that by systematically analyzing and organizing the characteristics and types of competen...

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표/그림 (5)

AI 본문요약
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문제 정의

  • The purpose of this thesis is to show the impact of the individual capacity of the airline cabin crew on job satisfaction and to verify the effect of adjusting resilience through empirical analysis. In this study, the following research model was established based on the preceding study, which formed the room crew's capacity based on the general capacity modeling of the Spencer and Spencer (1993) through the prior study.
  • The purposes of this thesis is to understand how the capacity of the cabin crew of the airline has an effect on job satisfaction. First, we will identify the attributes and types of capabilities that take into account the duties of the airline passenger flight attendant and examine whether the individual capabilities of the airline cabin crew affect their job satisfaction through an empirical analysis.
  • This study aims to define Job Satisfaction as "the positive emotion and attitude of the task as a psychological performance indicator of the members of the organization.
  • This study conducted an analysis of the performance of the cabin crew, the causal relationship of job satisfactionand the modulating effect of resilience. The demographic characteristics of the sample for empirical analysis of this study consisted of gender, age, marital status, academic background, number of years of service, position and airline type.

가설 설정

  • H 2-2: Attitudes will have an modulating effect in the relationship between the individual capability and job satisfaction of an airline cabin crew.
  • H1-1: The technical capacity of the airline cabin crew will affect job satisfaction.
  • H1-2: The knowledge capacity of the airline cabin crew will affect job satisfaction.
  • H1-3: The attitude capacity of the airline cabin crew will affect job satisfaction.
  • H1: The personal capacity of the airline cabin crew will affect job satisfaction.
  • H2-1: Emotions will have a modulating effect in the relationship between the individual capability and job satisfaction of an airline cabin crew.
  • H2: Resilience will have a modulating effect in the relationship between the individual capability of the airline cabin crew and the job satisfaction.
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참고문헌 (23)

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  3. Boswell. W. R., Tichy. J., & John W. B. (2005). The Relationship Between Employee Job Change and Satisfaction: The Honey-moon-hangover Effect. Journal of Applied Psychology, 90(5), 882-892. 

  4. Boyatzis, R. E., (1982). The Competent Manager: A Model for Effective Performance. John Wiley, 4(4), 385-387. 

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  6. Henning-Thurau, T. (2004). Customer Orientation of Service Employees: Its Impact on Customer Satisfaction, Commitment, and Retention. International Journal of Service Industry Management, 15(5), 460-478. 

  7. Hoffman, K. D., & Ingram T. N. (1992). Service Provider Job Satisfaction and Customer Oriented Performance. The Journal of Service Marketing, 2(June), 24-32. 

  8. Jaworski, B. J., & Ajay K. K. (1993). Market Orientation: Antecedents and Consequences. Journal of Marketing, 57(July), 53-70. 

  9. Kotler, P. (1991). Marketing Management-Analysis, Planning, Implementation and Control (7th ed). Englewood Cliffs, NJ: Prentice-Hall. 

  10. Luther, S. S., Cicchetti, D., & Becker, B. (2000). The construct of resilience: A critical evaluation and guidelines for future work, Journal of Child Development, 71(3), 543-562. 

  11. Locke. E. A. (1976). The natural and causes of job satisfaction. In M. D. Dunnette (Eds), Handbook of industrial and organizational psychology. Chicago, IL: Rand McNally College Publishing Company. 

  12. McClelland, D. (1973). Testing for Competence rather than for Intelligence. American Psychologist, 1(Jan), 1-14. 

  13. Park, E. Y., & Lee, E. Y. (2016). The Effect of Color on Perceived Price Attractiveness: Interaction of Regulatory Focus and Involvement. Journal of Distribution Science, 14(10), 117-126. 

  14. Polk, L. V. (1997). Toward a middle-range theory of resilience, Advances in Nursing Science, 19(3), 1-13. 

  15. Reivich, K., & Shatte, A. (2003). The resilience factor: 7keys to finding your inner strength and overcoming life's hurdles. New York, NY: Broadway Books, Three River Press. 

  16. Russell, L., & Russell, J. (1995). Change resilience. New York, NY: Broadway Books, Three River Press. 

  17. Smircich, L. (1995). Concepts of culture and Organizational Analysis. Administrative Science Quarter, 28(3), 339-358. 

  18. Sthapit, A., & Oh, M. (2015). Effects of Personality and Social Motive on Franchise Customer's Citizenship Behavior. Journal of Distribution Science, 14(7), 63-70. 

  19. Song, S. Y. (2016). The Effect of Airline Brand Authority: Focus on the Differentiation of LCC from FSC. Journal of Distribution Science, 14(7), 115-123. 

  20. Sparrow, P. (1996). Competency based pay : too good to be true. 

  21. Spencer, L. M., & Spencer, S. M. (1993). Competence at work: Models for superior performance. New York, NY: Wiley & Sons, Inc.. 

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  23. Wood, J., Wallace, J., & Zeffane, R. M. (2001). Organizational Behavior. Milton, Australia: John Wiley & Sons Australia, Ltd.. 

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