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NTIS 바로가기디지털융복합연구 = Journal of digital convergence, v.18 no.4, 2020년, pp.211 - 219
박혜영 (한국교통대학교 항공서비스학과) , 김효선 (상명대학교 교육학과)
The purpose of the study is to identify the structural equation modeling among work-life balance(WLB), organizational commitment, subjective career success, and turnover intentions. The study data came from 199 respondents, as flight attendants working for large domestic airlines. The research teste...
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핵심어 | 질문 | 논문에서 추출한 답변 |
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Jaros 외 학자들은 조직몰입을 어떻게 구분하였는가? | 이러한 조직몰입은 다차원적으로 보고 있으며, 이에 의거하여 조직몰입에 대해서 유형을 분류하여 연구가 이루어지고 있다. Jaros 외 학자들은(1993)[16] 조직 구성원이 갖는 감정적 애착으로 정서적 조직몰입, 조직에 대한 책임 및 의무감에 대한 규범적 몰입, 조직 이탈 비용에 대한 지속적 몰입으로 구분하였다. 학자들마다 용어를 다르게 하기도 하는데 지속적 몰입을 지속적 몰입을 타산적 몰입으로, 조직의 목표와 가치를 내면화하는 도덕적 몰입, 그리고 조직에 대한 소속감, 친밀감, 애착심을 느끼는 감정적 몰입으로 분류하였다[16]. | |
스케줄에 대한 권한이 적고 해외 체류 및 장시간 근무로 인해 일과 삶의 조화가 어려워짐에 따라 발생할 수 있는 문제점은 무엇인가? | 그러나 K 국내 항공사의 경우 여성 객실승무원이 6,500명으로 91%, A항공사의 경우 3,400명(93%)이 여성으로 그중 기혼의 비율이 높아짐에도 불구하고 스케줄에 대한 권한이 적고 해외 체류 및 장시간 근무로 인한 일과 삶의 조화가 어려운 것으로 보고되고 있다[2]. 이러한 간극은 자신의 업무에 대한 스트레스로 연결되며 구성원의 패턴에 따라 둘 간의 갈등이 생길 때 일을 선택하고 가정의 갈등을 초래하거나 가정을 선택하고 직장에 애착이 적어지는 경우가 발생한다고 보고하였다[3,4]. 이에 대한 조직적 차원의 대책은 미비하며 항공사 객실승무원이 낮은 직장 생활의 질로 인해 이직 및 퇴직을 고민하게 되는 경우가 증가되고 있다. | |
경력성공이란 무엇인가? | 경력성공은 일에 대한 경험의 결과로 산출되는 업무 및 개인의 심리적 만족감이라고 할 수 있다[21]. 이것은 업무라는 객관적인 경력성공과 개인의 심리적 측면에서의 주관적 경력성공으로 구분되는데, 최근에는 객관적 경력성공이 주관적 경력성공과 일치도가 다르고 경력성공이 결국 개인의 인지적인 측면에서 접근하는 것이라면 주관적 경력성공이 더 적합하다고 지적하고 있다[22,23]. |
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