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NTIS 바로가기한국항공운항학회지 = Journal of the Korean Society for Aviation and Aeronautics, v.32 no.1, 2024년, pp.28 - 38
김지은 (한국항공대학교 경영학과) , 김기웅 (한국항공대학교 경영학과) , 박상용 (국립한국교통대학교 항공운항학과)
Due to globalization, the air transport industry plays a key role in the global economy. In particular, the air transport industry is highly dependent on human resources, and the capabilities of the cabin crews in managing safety and providing service in a cabin depend on the service quality and the...
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