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Administration and policy in mental health, v.28 no.2, 2000년, pp.91 - 106
Siegel, Carole (Head of the Epidemiology & Health Services Research Laboratory at the Nathan S. Kline Institute for Psychiatric Research, and the Director of the Center for the Study of Issues in Public Mental Health. siegel@nki.rfmh.org) , Davis-Chambers, Ethel (Consultant to the New York State Office of Mental Health, and is on the faculty of the Center for the Study of Issues in Public Mental Health) , Haugland, Gary (Nathan S. Kline Institute for Psychiatric Research and the Center for the Study of Issues in Public Mental Health) , Bank, Rheta (Nathan S. Kline Institute for Psychiatric Research and the Center for the Study of Issues in Public Mental Health) , Aponte, Carmen (Professor with the School of Social Work, State University of New York at Brockport, and is on the faculty of the Center for the Study of Issues in Public Mental Health) , McCombs, Harriet (Coordinator, Rural Mental Health Services, Prevention & Development Branch, Center for Mental Health Services, Rockville, MD)
The authors utilized numerous documents created by advisory groups, expert panels and multicultural focus groups to develop performance measures for assessing the cultural competency of mental health systems. Competency was measured within three levels of organizational structure: administrative, provider network, and individual care-giver. Indicators, measures and data sources for needs assessment, information exchange, services, human resources, plans and policies, and outcomes were identified. Procedures for selection and implementation of the most critical measures are suggested. The products of this project are broadly applicable to the concerns of all cultural groups.
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