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Method and apparatus for automatically distributing calls to available logged-in call handling agents 원문보기

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • H04M-003/00
출원번호 US-0534199 (1995-09-26)
발명자 / 주소
  • Kilander Sven G.J.,SEX
  • Sheahan Christopher G.,AUX
출원인 / 주소
  • Telefonaktiebolaget LM Ericsson, SEX
대리인 / 주소
    Nixon & Vanderhye P.C.
인용정보 피인용 횟수 : 199  인용 특허 : 0

초록 ▼

An automatic call distribution system includes plural call receiving agents associated with a service entity, each of which has conventional telephone access to the public switched telephone network (PSTN). A call center controller initially receives a caller communication from the PSTN intended for

대표청구항 ▼

[ What is claimed is:] [1.] An automatic call distribution system, comprising:a public telephone network including a public telephone switch;a first set of call receiving agents associated with a first common service entity, each agent having a telephone connected to the public telephone network and

이 특허를 인용한 특허 (199)

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