이 특허를 인용한 특허 (240)

1. Kalavar, Rajeev P., Agent driven work item awareness for tuning routing engine work-assignment algorithms.

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2. Brunson, Gordon R., Agent-enabled queue bypass to agent.

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3. Gentle, Christopher Reon; Mogale, Nivedita; Ong, Mei Sing; Orbach, Julian; Rankine, Alastair John, Answer on hold notification.

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4. Rose, Gregory Gordon; Semple, James; Quick, Roy Franklin, Apparatus and method for a secure broadcast system.

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5. Klos, Timothy; Gilmore, Terry; Martens, Gary; Merz, Sue; Vieth, Terry; Bowling, William; Sexton, Mark; Vallely, John; Clark, Mary; Leet, Randall, Apparatus and method for facilitating service management of communications services in a communications network.

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6. Klos,Tim; Gilmore,Terry; Martens,Gary; Merz,Sue; Vieth,Terry, Apparatus and method for facilitating service management of communications services in a communications network.

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7. Kirino,Hideki; Hiraga,Tetsuo, Apparatus and method for wireless video and audio transmission utilizing a minute-power level wave.

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8. Hrastar Scott E. ; Merrill Todd A. ; Bowcutt Roy A., Apparatus and methods for automatically rerouting packets in the event of a link failure.

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9. Thrift, Philip R., Apparatus for the integration of television signals and information from an information service provider.

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10. Flockhart, Andrew D.; Mathews, Eugene P., Arrangement for controlling the volume and type of contacts in an internet call center.

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11. Fagundes, Luciano Godoy, Automated, data-based mechanism to detect evolution of employee skills.

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12. Michaelis, Paul Roller, Automatic configuration of soft phones that are usable in conjunction with special-purpose endpoints.

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13. Flockhart, Andrew D.; Steiner, Robert C., Bidding work assignment on conference/subscribe RTP clearing house.

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14. Luciano, Jr., Robert Anthony, Bonus game points in a gaming environment.

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15. Hrastar Scott E. ; Scheil Mark ; Steipp Tom, Cable modem map display for network management of a cable data delivery system.

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16. Neyman, Igor; Barskyy, Myhailo; Miloslavsky, Alec; Bondarenko, Oleg; Issayev, Valeriy; Petrov, Andrei; Karpenko, Pavel, Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality.

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17. Lang,Daryl U., Call duration alert.

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18. Norris, John H.; Russell, Jr., Thomas Leonard, Call waiting feature for a telephone line connected to the internet.

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19. Steiner, Robert; Flockhart, Derek, Clearing house for publish/subscribe of status data from distributed telecommunications systems.

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20. Bouchung Lin ; Francis R. Koperda, Constant bit rate transport in a contention based medium access control.

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21. Lin, Bouchung; Koperda, Francis R., Constant bit rate transport in a contention based medium access control.

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22. Kiefhaber, Sarah H.; Kohler, Joylee E.; Paddock, Henry R.; Sobus, Katherine A.; Thomson, Rodney A., Contact center and method for tracking and acting on one and done customer contacts.

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23. Hackbarth, Kenneth R.; Jenson, Murray; Kiefhaber, Sarah H.; Kohler, Joylee; Swartz, Douglas W., Contact center performance prediction.

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24. Hackbarth, Kenneth R.; Jenson, Murray; Kiefhaber, Sarah H.; Kohler, Joylee, Contact center service monitoring and correcting.

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25. Clippinger, Joyce A.; Mullen, David C.; Rosen, Bridget, Coordinating work assignments for contact center agents.

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26. Bland, M. Alan; Friedl, Stephan Edward; Jennings, Terry Don; Olson, Jeffery James; West, Barbara Jo, Data extensibility using external database tables.

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27. Kiefhaber, Sara Hildebrandt; Snyder, Robert W.; Taylor, Robin Donald; Zanoni, David, Data model of participation in multi-channel and multi-party contacts.

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28. Takahashi, Toshiya, Data multiplexing method, method and device for reproducing multiplexed data, and recording medium containing the data multiplexed by said method.

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29. Bowcutt Roy A. ; Black Brett ; Thompson Jeffery L., Data traffic control in a data modem system.

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30. Tendick, Patrick; Thomson, Rodney A.; Zanoni, David, Database structures and administration techniques for generalized localization of database items.

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31. Olson, Jeffrey James, Date and time dimensions for contact center reporting in arbitrary international time zones.

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32. Bland, Michael Alan; Friedl, Stephan Edward; Jennings, Terry Don; Olson, Jeffrey James; Youngkin, Richard Shaffer, Deferred control of surrogate key generation in a distributed processing architecture.

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33. Bland, Michael Alan; Friedl, Stephan Edward; Jennings, Terry Don; Olson, Jeffrey James; Youngkin, Richard Shaffer, Deferred control of surrogate key generation in a distributed processing architecture.

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34. Almaleh,Lawrence J; Machamer,Douglas L; Rowland,Nichole D; Rowley,Todd A, Designing antenna systems.

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35. Ikeda,Yasunari; Shirota,Norihisa; Matsumoto,Hideyuki, Digital data radio receiving device and method.

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36. Gorman, Michael George, Distributing voice and data information over wireless and wireline networks.

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37. Mark E. Schutte ; Scott E. Hrastar, Dynamic allocation of a set of addresses to router RF modem for individual assignment to hosts.

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38. Flockhart, Andrew D.; Steiner, Robert C., Dynamic work assignment strategies based on multiple aspects of agent proficiency.

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39. Iijima, Yuko; Tadokoro, Eiji; Inoue, Hiraku, Electronic device, data communication method and data processing method for electronic device.

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40. Luciano, Jr., Robert A.; Crowder, Jr., Robert W.; Marsden, Russ F., Enhanced game play awards and use in gaming environments.

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41. Luciano, Jr., Robert Anthony; Crowder, Jr., Robert William; Marsden, Russ F., Enhanced game play awards and use in gaming environments.

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42. Kelly, Bryan M.; Kelly, Matthew F.; Kroeckel, John G.; Link, John E.; Petermeier, Norman P., Gaming system having a plurality of players and randomly incremented progressive prize.

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43. Steiner, Robert C., Grid-based contact center.

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44. Luciano, Jr., Robert Anthony; Crowder, Robert William; Marsden, Russ Frederick, High granularity promotion-based awards and use in gaming environments.

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45. Krimstock, Roger I.; Thomson, Rodney A., Hybrid database architecture for both maintaining and relaxing type 2 data entity behavior.

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46. Miloslavsky, Alec, Implementation of call-center outbound dialing capability at a telephony network level.

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47. Perlmutter, S. Michael, In-band signaling for routing.

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48. Perlmutter, S. Michael, In-band signaling for routing.

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49. Mora, Matthew Xavier; Warren, Niel D., Increased speed of processing of audio samples received over a serial communications link by use of channel map and steering table.

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50. Mora, Matthew Xavier; Warren, Niel D., Increased speed of processing of data received over a communications link.

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51. Mora, Matthew Xavier; Warren, Niel D., Increased speed of processing of data received over a communications link.

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52. Yamazaki, Shunpei; Koyama, Jun; Hirakata, Yoshiharu, Information processing device.

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53. Mannings Robin Thomas,GBX ; Gibson David Lynton,GBX, Information system.

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54. Hemm, Thomas L.; Kohler, Joylee E.; Thomson, Rodney A., Instant message contact management in a contact center.

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55. Hemm, Thomas L.; Kohler, Joylee E.; Thomson, Rodney A., Instant message contact management in a contact center.

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56. Alec Miloslavsky, Integrated communication center functionality for WAP devices.

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57. Hawkins, Jeffrey C; Bridgwater, Thomas B; Haitani, Robert Y; Rees, William B, Integrated personal digital assistant device.

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58. Hawkins, Jeffrey C; Bridgwater, Thomas B; Haitani, Robert Y; Rees, William B, Integrated personal digital assistant device.

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59. Hawkins, Jeffrey Charles; Bridgwater, Thomas; Haitani, Robert Yuji; Rees, William, Integrated personal digital assistant device.

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60. Hawkins, Jeffrey Charles; Bridgwater, Thomas; Haitani, Robert Yuji; Rees, William, Integrated personal digital assistant device.

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61. Stille, Mats; Nyberg, Anna; Martlew, Paul, Intelligent network and packet data network interoperability.

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62. Kalavar, Rajeev P., Intent based skill-set classification for accurate, automatic determination of agent skills.

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63. Lu, Daozheng; Harkness, David H.; Bhatia, Manish; Samson, Jerome; Feininger, William A., Interactive service device metering systems.

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64. Hawkins, Jeffrey C.; Rees, William B.; Chyi, Debbie O.; Haitani, Robert Y., Interface for processing of an alternate symbol in a computer device.

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65. Hawkins, Jeffrey; Rees, William; Beliveau, Debbie; Haitani, Robert, Interface for processing of an alternate symbol in a computer device.

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66. Curry, James E.; Farris, Robert D., Internet long distance telephone service.

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67. Flockhart, Andrew D.; Steiner, Robert C., Mechanism for multisite service state description.

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68. Davis, Sheldon; Steiner, Robert, Mechanism for status and control communication over SIP using CODEC tunneling.

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69. Makagon, Petr; Ryabchun, Andriy; Anisimov, Nikolay, Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment.

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70. Flockhart, Andrew D.; Roybal, Larry J.; Steiner, Robert C., Method and apparatus for assessing the status of work waiting for service.

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71. Flockhart, Andrew D.; Roybal, Larry J.; Steiner, Robert C., Method and apparatus for assessing the status of work waiting for service.

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72. Flockhart, Andrew D.; Roybal, Larry J.; Steiner, Robert C., Method and apparatus for assessing the status of work waiting for service.

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73. Flockhart, Andrew D.; Roybal, Larry J.; Steiner, Robert C., Method and apparatus for assessing the status of work waiting for service.

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74. Luciano, Jr., Robert A., Method and apparatus for awarding component prizes in a gaming environment.

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75. Luciano, Jr., Robert Anthony, Method and apparatus for awarding component prizes in a gaming environment.

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76. Agashe, Parag A.; Quick, Jr., Roy Franklin; Wang, Jun; Hsu, Raymond T., Method and apparatus for broadcast services in a communication system.

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77. Leung, Nikolai K. N.; Sinnarajah, Ragulan, Method and apparatus for broadcast signaling in a wireless communication system.

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78. Donald M. Bishop ; George R. J. Green ; Archie R. Shyu, Method and apparatus for communicating between a client device and a linear broadband network.

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79. Lund Arnold M., Method and apparatus for communicating information about a called party to a calling party.

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80. Lund, Arnold M., Method and apparatus for communicating information about a called party to a calling party.

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81. Lund, Arnold M., Method and apparatus for communicating information about a called party to a calling party.

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82. Lund, Arnold M., Method and apparatus for communicating information about a called party to a calling party.

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83. Lund,Arnold M., Method and apparatus for communicating information about a called party to a calling party.

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84. Lund,Arnold M., Method and apparatus for communicating information about a called party to a calling party.

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85. Hanhan, Musa, Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure.

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86. Hanhan, Musa, Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure.

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87. Deryugin, Vladimir N.; Giacomini, Patrick; Makagon, Petr; Ryabchun, Andriy; Anisimov, Nikolay, Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center.

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88. Deryugin, Vladimir N.; Giacomini, Patrick; Makagon, Petr; Ryabchun, Andriy; Anisimov, Nikolay, Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center.

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89. Deryugin, Vladimir Neil; Giacomini, Patrick; Makagon, Petr; Ryabchun, Andriy; Anisimov, Nikolay, Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center.

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90. Deryugin, Vladimir Neil; Giacomini, Patrick; Makagon, Petr; Ryabchun, Andriy; Anisimov, Nikolay, Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center.

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91. Deryugin, Vladimir; Giacomini, Patrick; Makagon, Petr; Ryabchun, Andriy; Anisimov, Nikolay, Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center.

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92. Flockhart, Andrew D.; Howell, Christopher Robinson; Mathews, Eugene P.; Romero, Chadwick Joseph, Method and apparatus for global call queue in a global call center.

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93. Kiefhaber, Sarah H.; Kohler, Joylee; Paddock, Henry R., Method and apparatus for identifying related contacts.

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94. Flockhart, Andrew D.; Roybal, Larry John; Steiner, Robert C., Method and apparatus for load balancing work on a network of servers based on the probability of being serviced within a service time goal.

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95. Donlan, Brian Joseph; Rushe, Randall George, Method and apparatus for managing the provisioning of client devices connected to an interactive TV network.

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96. Gorman, Michael George, Method and apparatus for providing a derived digital telephone voice channel.

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97. Semple, James; Rose, Gregory Gordon, Method and apparatus for providing authenticated challenges for broadcast-multicast communications in a communication system.

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98. Lockhart, Stanford Wayne, Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network.

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99. Rowe,Lorin Bruce, Method and apparatus for providing interactive text messages during a voice call.

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100. Leung, Nikolai K. N., Method and apparatus for providing protocol options in a wireless communication system.

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101. Donlan, Brian Joseph; Rushe, Randall G., Method and apparatus for provisioning client devices connected to an interactive TV network.

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102. Hawkes, Philip; Rose, Gregory G.; Hsu, Raymond T.; Rezaiifar, Ramin, Method and apparatus for security in a data processing system.

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103. Leung, Nikolai Konrad; Hawkes, Philip Michael; Rose, Gregory Gordon, Method and apparatus for security in a data processing system.

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104. Flockhart, Andrew; Taylor, John Z.; Mathews, Eugene P., Method and apparatus for the automated delivery of notifications to contacts based on predicted work prioritization.

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105. Hsu, Raymond T., Method and apparatus for transmission framing in a wireless communication system.

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106. Andersson,Hans A.; Pallay,Edward M., Method and apparatus for voice mail sharing between wired and wireless telephones.

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107. Mullen, David Clarence, Method and apparatus to forecast the availability of a resource.

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108. Champlin, David; Prasad, Srikiran; Chen, Lang; Ranga, Rajan; Haitani, Robert, Method and device for enabling message responses to incoming phone calls.

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109. Champlin, David; Prasad, Srikiran; Chen, Lang; Ranga, Rajan; Haitani, Robert, Method and device for enabling message responses to incoming phone calls.

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110. Champlin, David; Prasad, Srikiran; Chen, Lang; Ranga, Rajan; Haitani, Robert, Method and device for enabling message responses to incoming phone calls.

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111. Lund Arnold M., Method and system for providing computer-network related information about a calling party.

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112. Lund Arnold M., Method and system for providing computer-network related information about a calling party.

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113. Lund, Arnold M., Method and system for providing computer-network related information about a calling party.

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114. Lund, Arnold M., Method and system for providing computer-network related information about a calling party.

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115. Lund,Arnold M., Method and system for providing computer-network related information about a calling party.

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116. Lund, Arnold M., Method and system for providing to a second party, computer-network related information about a first party.

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117. Lund, Arnold M., Method and system for providing to a second party, computer-network related information about a first party.

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118. Lund, Arnold M., Method and system for providing to a second party, computer-network related information about a first party.

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119. Lund, Arnold M., Method and system for providing to a second party, computer-network related information about a first party.

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120. Chen, Tao; Bender, Paul E.; Agashe, Parag A.; Rezaiifar, Ramin; Pankaj, Rajesh K.; Wei, Yongbin, Method and system for reduction of decoding complexity in a communication system.

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121. Chen, Tao; Bender, Paul E.; Agashe, Parag A.; Rezaiifar, Ramin; Pankaj, Rajesh K.; Wei, Yongbin, Method and system for reduction of decoding complexity in a communication system.

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122. Tarpo,James L.; Buchman,Jeffrey A., Method and system for testing spas.

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123. Pietrowicz, Stanley, Method and system for transporting generic data messages over the public switched telephone network to customer premises equipment without establishing a call.

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124. Bossemeyer, Jr.,Robert Wesley; Stuckman,Bruce Edward; Roney,Crystal; Cox,Neil Eugene, Method and telecommunication system for indicating the receipt of a data message.

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125. Bossemeyer, Jr.,Robert Wesley; Stuckman,Bruce Edward; Roney,Crystal; Cox,Neil Eugene, Method and telecommunication system for indicating the receipt of a data message.

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126. Michaelis, Paul Roller, Method by which call centers can vector inbound TTY calls automatically to TTY-enabled resources.

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127. Low, Colin; Seaborne, Andrew Franklin; Bouthors, Nicolas, Method for accessing service resource items that are for use in a telecommunications system.

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128. Wallenius,Jukka; Putkiranta,Petteri; Uskela,Sami; Koljonen,Pasi, Method for call control in intelligent networks.

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129. Bamburak, Michael D.; Daly, John J.; Lawrence, Christopher Gregory; Prise, Michael Edward; Raffel, Michael Allen, Method for categorization of multiple providers in a wireless communication service environment.

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130. Bamburak, Michael D.; Daly, John J.; Lawrence, Christopher Gregory; Prise, Michael Edward; Raffel, Michael Allen, Method for categorization of multiple providers in a wireless communication service environment.

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131. Bamburak, Michael D.; Daly, John J.; Lawrence, Christopher Gregory; Prise, Michael Edward; Raffel, Michael Allen, Method for categorization of multiple providers in a wireless communication service environment.

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132. Bamburak, Michael D.; Daly, John J.; Lawrence, Christopher Gregory; Prise, Michael Edward; Raffel, Michael Allen, Method for categorization of multiple providers in a wireless communication service environment.

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133. Bamburak, Michael D.; Daly, John J.; Lawrence, Christopher Gregory; Prise, Michael Edward; Raffel, Michael Allen, Method for categorization of multiple providers in a wireless communications service environment.

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134. Bamburak,Michael D.; Daly,John J.; Lawrence,Christopher Gregory; Prise,Michael Edward; Raffel,Michael Allen, Method for categorization of multiple providers in a wireless communications service environment.

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135. Michael D. Bamburak ; John J. Daly ; Christopher Gregory Lawrence ; Michael Edward Prise ; Michael Allen Raffel, Method for categorization of multiple providers in a wireless communications service environment.

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136. Hackbarth, Jr., Kenneth R.; Jenson, Murray; Kohler, Joylee E.; Paddock, Henry R.; Sobus, Katherine A.; Zanoni, David, Method for discovering problem agent behaviors.

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137. Anisimov, Nikolay; Makagon, Petr; Ristock, Herbert Willi Artur; Anderson, David; Leonard, Colin Michael; Zhang, Yi; Teryoshin, Vitaliy, Method for implementing and executing communication center routing strategies represented in extensible markup language.

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138. Beck, Christopher Clemmett Macleod; Berke, Jonathan Michael; Johnstone, Joel A.; Mitchell, Robin Marie; Powers, James Karl; Sidell, Mark Franklin; Knuff, Charles Dazler, Method for routing transactions between internal and external partners in a communication center.

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139. Beck, Christopher Clemmett Macleod; Berke, Jonathan Michael; Johnstone, Joel A; Mitchell, Robin Marie; Powers, James Karl; Sidell, Mark Franklin; Knuff, Charles Dazler, Method for routing transactions between internal and external partners in a communication center.

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140. O'Neill,Alan W; Corson,Mathew S, Method of controlling routing of packets to a mobile node in a telecommunications network.

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141. Eardley, Philip L, Method of routing packets in a packet network.

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142. Hrastar Scott E. ; Merrill Todd A. ; Bowcutt Roy A., Method of using routing protocols to reroute packets during a link failure.

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143. Hrastar, Scott E.; Merrill, Todd A.; Bowcutt, Roy A., Method of using routing protocols to reroute packets during a link failure.

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144. Raja, Moiz, Method to make a discussion forum or RSS feed a source for customer contact into a multimedia contact center that is capable of handling emails.

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145. Soo, Sieark Joseph; Wilkes, Marie Berthe Barbara; Beauvais, Martin Pierre, Method, system and apparatus for announcing caller information over a television link.

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146. Soo, Sieark Joseph; Wilkes, Marie Berthe Barbara; Beauvais, Martin Pierre, Method, system and apparatus for announcing caller information over a television link.

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147. Donald, James Lawrence; Wright, David Howell, Methods and apparatus for metering computer-based media presentation.

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148. Srinivasan, Venugopal; Ramaswamy, Arun, Methods and apparatus to verify presentation of media content.

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149. Hrastar Scott E. ; Smith George Horkan, Methods for dynamically assigning link addresses and logical network addresses.

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150. Hrastar, Scott E.; Smith, George Horkan, Methods for dynamically assigning link addresses and logical network addresses.

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151. Roderick Nelson, Mobile station roaming in a multiple service provider area.

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152. Hartmaier,Peter; Gossman,William E., Mobility extended telephone application programming interface and method of use.

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153. Hrastar, Scott E.; Bowoutt, Roy A., Modem apparatus for a cable data delivery system.

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154. Meddaugh,Samuel Alan; Hanson,David Gordon; Brown,Gerald; Owen,Mark Allen; Graber,Kenneth L, Multi-mode video processor.

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155. Flockhart, Andrew D.; Hackbarth, Kenneth R.; Hemm, Thomas L.; Kiefhaber, Sarah Hildebrandt; Kohler, Joylee E.; Olmsted, Gary Edward; Ziobro, Jill B., Multi-tasking tracking agent.

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156. Voit, Eric A.; Balkovich, Edward E.; Goodman, William D.; Gadre, Jayant G.; White, Patrick E.; Young, David E., Network session management for telephony over hybrid networks.

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157. Voit, Eric A.; Balkovich, Edward E.; Goodman, William D.; Gadre, Jayant G.; White, Patrick E.; Young, David E., Network session management for telephony over hybrid networks.

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158. Cyriac, Shaiju Kurian; D'Angelo, Diana Messano; Das, Sreerupa; Hill, Bruce Wallace; Leck, William Curtis, Next agent available notification.

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159. McBlain,Thomas Joseph; Book,Nancy Ann; Gruchala,Carol Shifrin; Moy,William M.; Neuwald,Peter Robert, Outbound call rules routing.

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160. Farris, Robert D.; Voit, Eric A., Packet data network voice call quality monitoring.

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161. Hymus, Francis C.; Michaelis, Paul Roller; Windhausen, Richard Alan, Packet headers as a trigger for automatic activation of special-purpose softphone applications.

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162. Cazanas, Carlos A.; Khan, Azam; Tims, Brian, Parental control of mobile message content.

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163. Neyman, Igor; Barskyy, Myhailo; Miloslavsky, Alec; Bondarenko, Oleg; Issayev, Valeriy; Petrov, Andrei; Karpenko, Pavel; Smelik, Alex; Volguin, Alexander; Ostapchuk, Yuri; Livshits, Boris; Dadgar, Hamid, Personal desktop router.

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164. Hemm, Thomas L.; Kohler, Joylee E.; Thomson, Rodney A., Post-termination contact management.

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165. Boyer,David G.; Cartwright,Sally; Harkreader,Susan K.; Hemm,Thomas L.; Kohler,Joylee; Seligmann,Doree Duncan, Presence awareness agent.

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166. Flockhart, Andrew D.; Foster, Robin H.; Mathews, Eugene P.; Ross, Jill K.; Taylor, John Z.; Thomson, Rodney A., Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills.

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167. Baniak, Paul G.; Chambers, Kristin; Krein, Katherine L.; Rolwes, Christopher H.; Vieth, Terry L.; Brokaw, Tracy L.; Clark, Mary B., Profile management system including user interface for accessing and maintaining profile data of user subscribed telephony services.

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168. Baniak, Paul G.; Chambers, Kristin; Krein, Katherine L.; Rolwes, Christopher H.; Vieth, Terry L.; Brokaw, Tracy L.; Clark, Mary B., Profile management system including user interface for accessing and maintaining profile data of user subscribed telephony services.

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169. Baniak, Paul G.; Chambers, Kristin; Krein, Katherine L.; Rolwes, Christopher H.; Vieth, Terry L.; Brokaw, Tracy L.; Clark, Mary B., Profile management system including user interface for accessing and maintaining profile data of user subscribed telephony services.

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170. Baniak,Paul G.; Chambers,Kristin; Krein,Katherine L.; Rolwes,Christopher H.; Vieth,Terry L.; Brokaw,Tracy L.; Clark,Mary B., Profile management system including user interface for accessing and maintaining profile data of user subscribed telephony services.

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171. Kelly, Bryan M.; Kelly, Matthew F., Progressive controller and TCP/IP in a gaming system.

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172. Kelly, Bryan M.; Kelly, Matthew F., Progressive controller and TCP/IP in a gaming system.

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173. Snyder, Robert; Taylor, Robin D., Provide a graceful transfer out of active wait treatment.

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174. Geist, Marc; Paddock, Henry; Tendick, Pat, Real-time detective.

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175. Kite,Karen Jeanne, Remote operational screener.

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176. Olson, Jeffrey J., Report database dependency tracing through business intelligence metadata.

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177. Merrill, Todd A.; Schutte, Mark E.; Hrastar, Scott E.; Bowcutt, Roy A., Router for use with a link that has a set of concurrent channels.

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178. Merrill,Todd A.; Schutte,Mark E.; Hrastar,Scott E.; Bowcutt,Roy A., Router for use with a link that has a set of concurrent channels.

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179. Hrastar Scott E. ; Smith George Horkan, Router for which a logical network address which is not unique to the gateway address in default routing table entries.

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180. Hrastar, Scott E.; Smith, George Horkan, Router for which a logical network address which is not unique to the router is the gateway address in default routing table entries.

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181. Schutte Mark E. ; Hrastar Scott E., Router which dynamically requests a set of logical network addresses and assigns addresses in the set to hosts connected to the router.

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182. Flockhart, Andrew D.; Hull, Richard B.; Anderson, Gregory L.; Kumar, Bharat; Irwig, Kevin George, Routing based on the contents of a shopping cart.

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183. O'Neill,Alan W; Corson,Mathew S, Routing in a packet switching network with mobile terminals.

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184. Grilli, Francesco; Casaccia, Lorenzo; Semple, James; Agashe, Parag A., Secure registration for a multicast-broadcast-multimedia system (MBMS).

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185. Krenn Andreas,ATX, Service control point in an intelligent network for optimizing call throughput.

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186. Poder, James, Stateful home phone service.

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187. Gorman, Michael George, System and method for distributing voice and data information over wireless and wireline networks.

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188. Gorman, Michael George, System and method for distributing voice and data information over wireless and wireline networks.

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189. Culli,Laura; Coronado,M. Lourdes; Tamasi,Mark; Simino,John E.; Kolker,Michael E., System and method for forwarding call from disconnected telephone number to new telephone number.

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190. Gibson,Elizabeth Goldwyn, System and method for implementing and accessing call forward services.

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191. Adams, Thomas Lee; Bi, Xiaolian Yang; Blumenschein, Gordon Lynn; Book, Nancy Ann; Brand, Rodney T; Crockett, Susanne Marie; Culli, Laura Kay; Hardzinski, Mary Louise; Machacek, Michael Albert; McBlai, System and method for implementing and accessing call forwarding services.

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192. Adams,Thomas Lee; Bi,Xiaolian Yang; Blumenschein,Gordon Lynn; Book,Nancy Ann; Brand,Rodney T; Crockett,Susanne Marie; Culli,Laura Kay; Hardzinski,Mary Louise; Machacek,Michael Albert; McBlain,Thomas , System and method for implementing and accessing call forwarding services.

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193. Gibson, Elizabeth Goldwyn, System and method for implementing and accessing call forwarding services.

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194. Gibson, Elizabeth Goldwyn, System and method for implementing and accessing call forwarding services.

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195. Gibson, Elizabeth Goldwyn, System and method for implementing and accessing call forwarding services.

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196. Gibson,Elizabeth Goldwyn, System and method for implementing and accessing call forwarding services.

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197. Gibson,Elizabeth Goldwyn, System and method for implementing and accessing call forwarding services.

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198. Bhandari, Anil Kumar; Bi, Xiaolian; Brandt, Jeffrey Lewis; Hartman, Christine Mary; Huang, Alexander Lisheng; Johnson, Jeffrey Paul; Miller, James Thomas; Mueller, Stephen Mark; Scruggs, Jeffrey L., System and method for providing remote access to telecommunications services.

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199. Bhandari, Anil Kumar; Bi, Xiaolian; Brandt, Jeffrey Lewis; Huang, Alexander Lisheng; Johnson, Jeffrey Paul; Miller, James Thomas; Mueller, Stephen Mark; Scruggs, Jeffrey L., System and method for providing remote access to telecommunications services.

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200. Koperda Francis R. ; Mann ; III John R., System and method for providing statistics for flexible billing in a cable environment.

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201. Koperda,Francis R.; Mann, III,John R., System and method for providing statistics for flexible billing in a cable environment.

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202. Koperda,Francis R.; Mann, III,John R., System and method for providing statistics for flexible billing in a cable environment.

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203. Tiliks, Dianna Inara; Crockett, Susanne Marie; Book, Nancy Ann; Gruchala, Carol Shifrin; Moss, John Wesley, System and method for restricting and monitoring telephone calls.

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204. Tiliks,Dianna Inara; Crockett,Susanne Marie; Book,Nancy Ann; Gruchala,Carol Shifrin; Moss,John Wesley, System and method for restricting and monitoring telephone calls.

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205. Tiliks,Dianna Inara; Crockett,Susanne Marie; Book,Nancy Ann; Gruchala,Carol Shifrin; Moss,John Wesley, System and method for restricting and monitoring telephone calls.

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206. Vishwanathan, Kumar K.; Iyer, Prakash R.; Sundar, Rangamani; Goldstein, James A., System and method for sending mobile media content to another mobile device user.

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207. Anisimov, Nikolay; Sayko, Vyacheslav; Teryoshin, Vitaliy, System and methods for improving interaction routing performance.

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208. Anisimov, Nikolay; Sayko, Vyacheslav; Teryoshin, Vitaliy, System and methods for improving interaction routing performance.

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209. Trainin,Solomon, System, method and device for real time control of processor.

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210. Kolessar, Ronald S.; Jensen, James M.; Lynch, Wendell D., Systems and methods for gathering audience measurement data.

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211. Vishwanathan, Kumar K.; Iyer, Prakash R.; Sundar, Rangamani, Systems and methods for providing concurrent mobile applications to mobile communication devices.

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212. White Patrick E. ; Farris Robert D., Telecommunication number portability.

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214. Walkoe, Jr.,Wilbur John; Barber,James Stewart; Gorman,Michael George; Bossemeyer, Jr.,Robert Wesley; Pickard,Michael Steven; Kagan,Denise Violetta; Goering,Scott Christopher; Stuckman,Bruce Edward; T, Telecommunication system, method and subscriber unit for use therein.

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215. White Patrick E. ; Farris Robert D., Telecommunications custom calling services.

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216. O'Neill,Alan W; Corson,Mathew S, Telecommunications routing.

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218. O'Neill,Alan W; Corson,Mathew S, Telecommunications routing.

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219. Farris Robert D., Telecommunications system with wide area internetwork control.

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220. White, Patrick E.; Farris, Robert D., Telephone service via networking.

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221. White, Patrick E.; Farris, Robert D., Telephone service via packet-switched networking.

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222. Mazza, Bruce P.; Michaelis, Paul Roller, Telephone-based user interface for participating simultaneously in more than one teleconference.

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223. Farris, Robert D.; Bartholomew, Dale L., Telephony communication via varied redundant networks.

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224. Farris,Robert D.; Bartholomew,Dale L., Telephony communication via varied redundant networks.

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225. Arora, Sanjay, Time-based work assignments in automated contact distribution.

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226. Boyer,David G.; Cartwright,Sally; Harkreader,Susan K.; Hemm,Thomas L.; Kohler,Joylee; Seligmann,Doree Duncan, Topical dynamic chat.

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227. Kelly, Bryan M.; Kelly, Matthew F.; Kroeckel, John G.; Link, John E.; Petermeier, Norman B., Tournament qualification and characteristics in a gaming system.

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228. Eicholz, Alan David; Flockhart, Andrew D.; Christensen, Tore; Sobus, Katherine Anthony, Training optimizer for contact center agents.

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229. Bland, Michael Alan; Burgin, Daniel K., Treatment of web feeds as work assignment in a contact center.

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230. Hraster Scott E. ; Bowcutt Roy A., Two-tiered authorization and authentication for a cable data delivery system.

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231. Kortum,Philip Ted; Sullivan,Marc Andrew, Unified interface for managing DSL services.

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232. Kiefhaber, Sarah H.; Kohler, Joylee E.; Paddock, Henry R.; Sobus, Katherine A.; Thomson, Rodney A., Using true value in routing work items to resources.

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233. Sharoni, David; Katz, Hagai; Katzman, Yehuda; Girmonski, Doron, Video and audio content analysis system.

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234. Sharoni, David; Katz, Hagai; Katzman, Yehuda; Girmonski, Doron, Video and audio content analysis system.

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235. Sharoni,David; Katz,Hagai; Katzman,Yehuda; Girmonski,Doron, Video and audio content analysis system.

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236. Voit, Eric A.; Curry, James E.; Farris, Robert D., Voice call alternative routing through PSTN and internet networks.

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237. Crockett,Susanne Marie; Tiliks,Dianna Inara; Blumenschein,Gordon Lynn; Kovarik,James Daniel; Watry,Scott Ryan; Stroud,Kenneth Robert, Voice enhancing for advance intelligent network services.

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238. Flockhart, Andrew D.; Harris, Michael Joseph, Wait time prediction arrangement for non-real-time customer contacts.

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239. Harkreader, Susan K.; Uba, Gene Masaru, Waiting but not ready.

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240. Kelly, Bryan M.; Kelly, Matthew F.; Kroeckel, John G.; Link, John E.; Petermeier, Norman B., Wireless real-time gaming system.

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