Combination system for proactively and reactively maintaining telephone network facilities in a public switched telephon
IPC분류정보
국가/구분
United States(US) Patent
등록
국제특허분류(IPC7판)
H04M-003/08
H04M-003/22
출원번호
US-0757682
(1996-11-29)
발명자
/ 주소
Kinser
Jr. James C.
Casey William C.
Blum Frederick D.
Youngs Mary A.
출원인 / 주소
Bell Atlantic Network Services, Inc.
대리인 / 주소
McDermott, Will & Emery
인용정보
피인용 횟수 :
57인용 특허 :
27
초록▼
In an administration system for a public switched telephone network, a combination proactive and reactive maintenance system analyzes the working status of customer network facilities in response to a customer request reporting a customer trouble. The combined maintenance system includes an attendan
In an administration system for a public switched telephone network, a combination proactive and reactive maintenance system analyzes the working status of customer network facilities in response to a customer request reporting a customer trouble. The combined maintenance system includes an attendant station receiving the customer request representing a reactively determined trouble, and building a first trouble report, and first and second test systems. The first test system tests a second communication line in the communication cable representing a potentially proactively determined trouble, and builds a second trouble report. The second test system tests at least one of the first and second communication lines and determines whether at least one of the first and second trouble reports should be dispatched to a customer work group together with existing related proactive and reactive trouble reports to the customer work group using trouble routing criteria. The combination system also includes a data processor that generates an end to end description of the first and second communication lines to be tested, and a dispatch system that groups related open work requests with at least one of the first and second trouble reports and the existing related reactive and proactive trouble reports based on grouping rules.
대표청구항▼
[ We claim:] [23.] In an administration system for a public switched telephone network which includes an attendant station for receiving service requests and collecting customer information, credit verification, service order processor (SOP) for creating and distributing service orders for processin
[ We claim:] [23.] In an administration system for a public switched telephone network which includes an attendant station for receiving service requests and collecting customer information, credit verification, service order processor (SOP) for creating and distributing service orders for processing by downstream processing systems such as Service Order Analysis and Control (SOAC) system, a Computer System for Mainframe Operations (COSMOS) system, SWITCH system, Loop Facility Assignment and Control System (LFACS) system, and Adjunct Processor (AP) having storage for storing data including Living Unit (LU) data, network facility data and Telephone Number (TN) data, a first test system testing a communication line in a communication cable associated with the customer in accordance with a first test producing trouble indicators indicating a potentially defective communication line, a second test system testing groups of the trouble indicators associated with the communication line in accordance with a second test, and a data processor generating an end to end description of the communication line to be tested, prioritizing the groups that are potentially defective indicating the potentially defective communication line generating prioritized groups, and generating a report to be used for examining the potentially defective communication line using the prioritized groups, a method of proactively and reactively analyzing the working status of customer network facilities in response to a customer request reporting a customer trouble, comprising the steps of:(a) receiving the customer request;(b) retrieving related customer profile information;(c) obtaining a description of the customer trouble and entering a trouble type associated therewith;(d) building a trouble report;(e) testing the communication line and generating test results;(f) determining, responsive to criteria, whether additional information is needed, or whether the trouble report can be closed out, or whether the trouble report should be dispatched to a customer work group, and if so, transmitting the trouble report for review by the customer work group using trouble routing criteria;(g) grouping related open work requests and proactively determined troubles with the trouble report based on grouping rules including at least one of similarity of trouble, similarity of geographic area, and available time, the proactively determined troubles being determined in accordance with the following steps:(g1) performing a first level test of the communication line in the communication cable associated with the customer producing trouble indicators indicating a potentially defective communication line;(g2) generating an end to end description of the potentially defective communication line;(g3) performing a second level test of the potentially defective communication line to identify whether the potentially defective communication line contains the proactively determined troubles;(h) building a work load for a technician responsive to the related open work requests, the trouble report, the proactively determined troubles and technician information including work schedule, job type, work areas, and job skills.
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