초록 ▼

A device and method for accumulating, storing, and accessing information collectively held by a corporation of people is disclosed. The information is categorized into core subjects having many linked secondary topics having many linked tertiary details. The information also includes pointers and li

A device and method for accumulating, storing, and accessing information collectively held by a corporation of people is disclosed. The information is categorized into core subjects having many linked secondary topics having many linked tertiary details. The information also includes pointers and links to information stored elsewhere, for example the Internet. The information is stored as objects containing an answer to an inquiry, the associated links, and actions to be taken. The objects acts as navigational aids to the user without dictating the user's navigation through the information. The invention includes a feedback system that encourages users to provide their reactions to information on the system. Thus, over time, the system will accumulate the best information available to a corporation in the collective knowledge of its employees.

대표청구항 ▼

[ What is claimed is:] [1.] An information indexing apparatus for an organization of employees, the organization having competitors, the organization and competitors providing responses to customer needs, comprising:a memory for storing a database including:a needs table of information identifying a

[ What is claimed is:] [1.] An information indexing apparatus for an organization of employees, the organization having competitors, the organization and competitors providing responses to customer needs, comprising:a memory for storing a database including:a needs table of information identifying a plurality of the customer needs, together with needs pointers and links to secondary information associated with the customer needs, at least some of said secondary information being external to said organization, each identified customer need having a one-to-many relationship with the needs pointers and links,an organization table of information identifying a plurality of the organization provisions responding to the identified plurality of customer needs, together with provisions pointers and links to secondary information associated with the organization provisions, each identified organization provision having a one-to-many relationship with the provisions pointers and links anda competitor table of information identifying a plurality of competitor provisions responding to the identified plurality of customer needs, together with competitor pointers and links to secondary information associated with the competitor provisions, each identified competitor provision having a one-to-many relationship with the competitor pointers and links; andan input system having:an authoring process for accessing, creating and modifying the database,a user process for accessing the database by the employees, anda feedback process to communicate feedback from the user process to the authoring process regarding the accuracy of the tables in the database, whereby, over time, the feedback process will accumulate ever improved information available to the organization in the collective knowledge of the employees.