초록 ▼

The present invention provides an apparatus for detecting potential subscriber dissatisfaction and preventing termination by subscribers of telecommunication services providers. One embodiment of the apparatus includes an interface for receiving information regarding a subscriber. A processing devic

The present invention provides an apparatus for detecting potential subscriber dissatisfaction and preventing termination by subscribers of telecommunication services providers. One embodiment of the apparatus includes an interface for receiving information regarding a subscriber. A processing device then utilizes the information to determine if the subscriber is likely to terminate his subscription. An output device is used to initiate action to prevent a subscriber who may be likely to terminate from terminating his subscription. Another embodiment of the apparatus includes a device for using rate plan information to determine if a subscriber is likely to terminate his subscription.

대표청구항 ▼

[ What is claimed is:] [1.] An apparatus for use in deterring a subscriber of a telecommunications service provider from terminating their subscription, comprising:a digital computer;interface means, located within said digital computer, for receiving subscriber related information;processing means,

[ What is claimed is:] [1.] An apparatus for use in deterring a subscriber of a telecommunications service provider from terminating their subscription, comprising:a digital computer;interface means, located within said digital computer, for receiving subscriber related information;processing means, located within said digital computer, for processing said subscriber related information to determine if there is a likelihood of a subscriber terminating their subscription; andoutput means, located within said digital computer, for initiating action that can be used on behalf of the telecommunications service provider to deter a subscriber that is likely to terminate their subscription from so doing.