초록 ▼

A system and method provides universal access to voice-based documents containing information formatted using MIME and HTML standards using customized extensions for voice information access and navigation. These voice documents are linked using HTML hyper-links that are accessible to subscribers us

A system and method provides universal access to voice-based documents containing information formatted using MIME and HTML standards using customized extensions for voice information access and navigation. These voice documents are linked using HTML hyper-links that are accessible to subscribers using voice commands, touch-tone inputs and other selection means. These voice documents and components in them are addressable using HTML anchors embedding HTML universal resource locators (URLs) rendering them universally accessible over the Internet. This collection of connected documents forms a voice web. The voice web includes subscriber-specific documents including speech training files for speaker dependent speech recognition, voice print files for authenticating the identity of a user and personal preference and attribute files for customizing other aspects of the system in accordance with a specific subscriber.

대표청구항 ▼

[ What is claimed is:] [1.] A method of delivering caller-customized voice-based information to a caller, comprising:storing caller-specific information in a computer file at a universal resource locator (URL):determining a URL associated with the caller;retrieving the caller-specific information us

[ What is claimed is:] [1.] A method of delivering caller-customized voice-based information to a caller, comprising:storing caller-specific information in a computer file at a universal resource locator (URL):determining a URL associated with the caller;retrieving the caller-specific information using the URL;processing at least one caller command received over the telephone to determine a service request;retrieving information responsive to the service request and responsive to the caller-specific information, including;generating a database query form responsive to the service request;customizing the database query form using the caller-specific information; andperforming a database search using the query form, wherein generating a database query form responsive to the service request includes:storing a voice form associated with the service request at a universal resource locator (URL) address in the computer network wherein the voice form is stored in a markup language;playing the voice form to the caller to generate at least one information prompt for the caller;collecting information from the caller in response to each prompt; andgenerating a database query form using at least a portion of the collected information; andplaying back the retrieved information to the caller over the telephone.