초록 ▼

In an administration system for a public switched telephone network, a method of provisioning and maintaining the working status of customer network facilities is provided. The method includes the steps of receiving a service request from a customer at a living unit requesting service, and determini

In an administration system for a public switched telephone network, a method of provisioning and maintaining the working status of customer network facilities is provided. The method includes the steps of receiving a service request from a customer at a living unit requesting service, and determining whether the service request from the living unit is eligible for processing by the adjunct processor. When the service request is eligible, the method automatically provisions customer equipment to execute the service request based upon information including customer identification data and customer facilities. The information is generally maintained without altering the customer facilities when a subsequent disconnect request is received from the customer. The method also includes one or more of receiving a customer request, retrieving related customer profile information, obtaining a description of the customer trouble and entering a trouble type associated therewith, building a trouble report, testing the communication line and generating test results. The method also includes the steps of grouping related open work requests and proactively determined troubles with the trouble report based on grouping rules, and building a work load for a technician.

대표청구항 ▼

[ We claim:] [14.] In an administration system for a public switched telephone network which includes an attendant station for receiving service requests and collecting customer information, credit verification service order processor (SOP) for creating and distributing service orders for processing

[ We claim:] [14.] In an administration system for a public switched telephone network which includes an attendant station for receiving service requests and collecting customer information, credit verification service order processor (SOP) for creating and distributing service orders for processing by downstream processing systems such as Service Order Analysis and Control (SOAC) system, a Computer System for Mainframe Operations (COSMOS) system, SWITCH system, Loop Facility Assignment and Control System (LFACS) system, and Adjunct Processor (AP) having storage for storing data including Living Unit (LU) data, network facility data and Telephone Number (TN) data, a combination provisioning and maintenance system for provisioning and analyzing the working status of customer network facilities in response to a customer request reporting a customer trouble, comprising:an attendant station receiving the customer request, retrieving related customer profile information, obtaining a description of the customer trouble and entering a trouble type associated therewith corresponding to a first communication line representing a reactively determined trouble, and building a first trouble report;a first test system testing a second communication line in the communication cable associated with the customer producing trouble indicators indicating a potentially defective first communication line representing a potentially proactively determined trouble, and building a second trouble report;a second test system, responsively connected to said first test system and to said attendant station, said second test system testing at least one of the first and second communication lines and determining, responsive to criteria, whether at least one of the first and second trouble reports should be dispatched to a customer work group, and if so, transmitting the at least one of the first and second trouble reports for review by the customer work group together with existing related proactive and reactive trouble reports to the customer work group using trouble routing criteria,a data processor, operatively connected to said first and second test systems, generating an end to end description of the at least one of the first and second communication lines to be tested by said second test system responsive to the reactively determined trouble and the potentially proactively determined trouble to determine whether the at least one of the first and second communication lines require at least one of inspection and repair;a work request processing and dispatch system, responsively connected to said attendant station, grouping related open work requests with at least one of the first and second trouble reports and the existing related reactive and proactive trouble reports based on grouping rules including similarity of trouble, similarity of geographic area, and available time, building a work load for a technician; andsaid Adjunct Processor, responsively connected to said attendant station, and determining whether the service request from the living unit is eligible for processing by the adjunct processor, and when the service request is eligible, automatically provisioning customer equipment to execute the service request based upon information including customer identification data and customer facilities, and the information maintained by the Adjunct Processor without altering the customer facilities when a subsequent disconnect request is received from the customer.