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Voice recording method and system providing context specific storage and retrieval 원문보기

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • H04M-003/42
출원번호 US-0546900 (1995-10-23)
발명자 / 주소
  • Brady Patrick K.
출원인 / 주소
  • Apropros Technology
대리인 / 주소
    Crowell & Moring LLP
인용정보 피인용 횟수 : 154  인용 특허 : 9

초록

A system and method for voice recording comprising one or more peripheral devices attached to a computer or a group of networked computers each having the peripheral device, wherein the peripheral device is capable of performing telephony functions such as dialing, answering, etc. and is also capabl

대표청구항

[ What is claimed is:] [1.] A telephony data recording system, comprising:a telephony data distribution system to distribute telephony data and to determine information associated with said telephony data;a computer coupled to said telephony data distribution system;a storage device coupled to said

이 특허에 인용된 특허 (9)

  1. Szlam Aleksander (Norcross GA) Warner ; II Charles L. (Stone Mountain GA), Automated voice system for improving agent efficiency and improving service to parties on hold.
  2. Adams David J. (Warrenville IL) Shapley Brian J. (Woodridge IL) Ittoop Pramela M. (Troy MI), Automatic call distribution system with emergency recording system and method.
  3. Peavey Stephen D. (Meriden CT) Ogden James E. (New Fairfield CT) Hoyt William J. (Middletown CT) Dunn Ino (Norwalk CT) Zmuda Paul E. (Stratford CT) Jamroga David A. (Stamford CT) Jorgensen Jacob W. (, Calling system and method.
  4. Gawrys George W. (Bridgewater NJ) Oberman Richard A. (Park Ridge IL) Willcock William T. (Rumson NJ), Customer definable integrated voice/data call transfer technique.
  5. Donaghue ; Jr. Norman J. (Renton WA) Hurd Clinton J. (Poulsbo WA) Mullen David C. (Renton WA), Integrated intelligent call blending.
  6. Jeffus Stanley E. (Garland TX) Brown Barry D. (Mesquite TX) Crawford Rockett O. (Carrollton TX) Roerick Michael L. (Carrollton TX), Interactive telephone operator terminal.
  7. Maloney Michael J. (Plano TX) McCalmont David T. (San Jose CA), Method and system for automatically monitoring the performance quality of call center service representatives.
  8. Wilson Timothy L. (Austin TX) Arledge Cathy (Austin TX) Ford Gordon (Round Rock TX) Rust Tracy L. (Austin TX), Voice and text annotation of a call log database.
  9. Denq Dong L. (Pickerington OH) Mattson Linda M. (Campbell CA) Perdue Robert J. (Pickerington OH) Rissanen Eugene L. (Westerville OH), Voice capture system.

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