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Method and computer program logic for providing an intelligent network operator console with enhanced services

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • H04M-003/42
출원번호 US-0956221 (1997-10-21)
발명자 / 주소
  • Dickerman Robert Frank
  • Furgason Shawn Paul
  • Bartels Patty Marie
출원인 / 주소
  • MCI Communiations Corporation
인용정보 피인용 횟수 : 167  인용 특허 : 22

초록

A method and apparatus for providing operator consoles with enhanced customer support for automated telecommunication services on an intelligent overlay network (104) is disclosed. Operator and customer services are provided by an intelligent network (102). The intelligent network (102) comprises: a

대표청구항

[ What is claimed is:] [1.] A method for providing an operator console in an intelligent network with enhanced operator and customer services for calls transferred from an automated service provided by an intelligent overlay network, said method comprising the steps of:receiving a transferred call f

이 특허에 인용된 특허 (22)

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  19. Reynolds Henry S. (Glendale Heights IL) Bonkowski Edward F. (Wheaton IL) Dalsky Joel D. (Hoffman Estates IL) Pannell Dean R. (St. Charles IL) Schmidt Joyce J. (Schaumburg IL), Subscriber call routing processing system.
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