Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerce
IPC분류정보
국가/구분
United States(US) Patent
등록
국제특허분류(IPC7판)
G06F-017/60
출원번호
US-0038399
(1998-03-11)
발명자
/ 주소
Katz Ronald A.
West Gary L.
Barker Thomas B.
출원인 / 주소
Telebuyer, LLC
대리인 / 주소
Lyon & Lyon LLP
인용정보
피인용 횟수 :
734인용 특허 :
42
초록▼
Apparatus and methods are provided for effecting remote commerce, such as in telemarketing (either inbound or outbound) and in electronic commerce, which are particularly adapted for the intelligent selection and proffer of products, services or information to a user or customer. In one aspect of th
Apparatus and methods are provided for effecting remote commerce, such as in telemarketing (either inbound or outbound) and in electronic commerce, which are particularly adapted for the intelligent selection and proffer of products, services or information to a user or customer. In one aspect of the invention, goods, service or information are provided to the user via electronic communication, such as through a telephone, videophone or other computer link, as determined by the steps of first, establishing communication via the electronic communications device between the user and the system to effect a primary transaction or primary interaction, second, obtaining data with respect to the primary transaction or primary interaction, including at least in part a determination of the identity of the user or prospective customer, third, obtaining at least a second data element relating to the user, fourth, utilizing the primary transaction or primary interaction data along with the at least second data element as factors in determining at least one good, service or item of information for prospective upsell to the user or prospective customer, and offering the item to the prospective customer. In the preferred embodiment, the selection of the proffer of goods, services or information comprises an upsell with respect to the primary transaction or primary interaction data. The offer of the upsell is preferably generated and offered in real time, that is, during the course of the communication initiated with the primary transaction or primary interaction.
대표청구항▼
[ We claim:] [1.] A method for providing offers in real time of an item constituting a good or a service in the form of offers for purchase of the item to prospective customers as users of the system, utilizing an electronic communications device, comprising the steps of:establishing a communication
[ We claim:] [1.] A method for providing offers in real time of an item constituting a good or a service in the form of offers for purchase of the item to prospective customers as users of the system, utilizing an electronic communications device, comprising the steps of:establishing a communication via the electronic communications device between the user and the system for purpose of a user initiated primary transaction for purchase of a specific good or service,obtaining primary transaction data with respect to the primary transaction, including the identity of the prospective customer and of the good or service for purchase in the primary transaction,generating an upsell offer as a result of the user initiated primary transaction by:utilizing the identity of the prospective customer to obtain at least a second data element relating to the user,utilizing at least in part the primary transaction data including the identity of the good or service of the primary transaction and the second data element and determining at least one item for a prospective upsell transaction with the prospective customer, andoffering the item to the prospective customer and receiving an acceptance of the offer from at least one user in real time during the course of the user initiated communication.
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이 특허에 인용된 특허 (42)
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Messer, Stephen D.; Meng, Horace J.; Ho, Cheryl, Methods, apparatus and articles-of-manufacture for secondary referral tracking on a public-access computer network.
Mussman,David C., Methods, computer-readable media, and apparatus for offering users a plurality of scenarios under which to conduct at least one primary transaction.
Strubbe,Todd B.; Mussman,David C.; Adornato,Rocco L., Methods, computer-readable media, and computer program product for intelligent selection of items encoded onto portable machine-playable entertainment media.
Strubbe, Todd B.; Mussman, David C.; Adornato, Rocco L., Methods, media, and apparatus for intelligent selection of items encoded onto portable machine-readable entertainment media.
King,Martin T.; Grover,Dale L.; Kushler,Clifford A.; Stafford Fraser,James Q., Methods, systems and computer program products for data gathering in a digital and hard copy document environment.
DiVenuta, Dennis M.; Sheppard, Frank; Slater, Jeffrey L., Methods, systems and computer program products for providing targeted messages for pharmacy interactive voice response (IVR) systems.
DiVenuta, Dennis M.; Sheppard, Frank; Slater, Jeffrey L., Methods, systems and computer program products for providing targeted messages for pharmacy interactive voice response (IVR) systems.
Priyadarshan, Eswar; Sun, Kenley; Grigorovici, Dan Marius; Chittari, Ravikiran; Vadrevu, Jayasurya; Abdala, Omar, Network-based targeted content delivery based on queue adjustment factors calculated using the weighted combination of overall rank, context, and covariance scores for an invitational content item.
King, Martin T.; Stephens, Redwood; Mannby, Claes-Fredrik; Peterson, Jesse; Sanvitale, Mark; Smith, Michael J., Performing actions based on capturing information from rendered documents, such as documents under copyright.
King, Martin T.; Stephens, Redwood; Mannby, Claes-Fredrik; Peterson, Jesse; Sanvitale, Mark; Smith, Michael J., Performing actions based on capturing information from rendered documents, such as documents under copyright.
King, Martin Towle; Grover, Dale L.; Kushler, Clifford A.; Stafford-Fraser, James Quentin, Processing techniques for text capture from a rendered document.
King, Martin T.; Kushler, Clifford A.; Stafford-Fraser, James Q.; Grover, Dale L., Processing techniques for visual capture data from a rendered document.
King, Martin T.; Kushler, Clifford A.; Stafford-Fraser, James Q.; Grover, Dale L., Processing techniques for visual capture data from a rendered document.
Walker, Jay S.; Breitenbach, Paul T.; Tedesco, Daniel E.; Lee, Sih Y.; Signorelli, Paul D.; Gelman, Geoffrey M.; Jorasch, James A., Products and processes for vending a plurality of products.
Walker, Jay S.; Breitenbach, Paul T.; Tedesco, Daniel E.; Lee, Sih Y.; Signorelli, Paul D.; Gelman, Geoffrey M.; Jorasch, James A., Products and processes for vending a plurality of products via defined groups.
Walker, Jay S.; Breitenbach, Paul T.; Tedesco, Daniel E.; Lee, Sih Y.; Signorelli, Paul D.; Gelman, Geoffrey M.; Jorasch, James A., Products and processes for vending a plurality of products via defined groups.
Walker,Jay S.; Breitenbach,Paul T.; Tedesco,Daniel E.; Lee,Sih Y.; Signorelli,Paul D.; Gelman,Geoffrey M.; Jorasch,James A., Products and processes for vending a plurality of products via defined groups.
Brown,Michael Wayne; Lawrence,Kelvin Roderick; Paolini,Michael A., Program and system for managing fitness activity across diverse exercise machines utilizing a portable computer system.
Stifelman, Lisa J.; Partovi, Hadi; Partovi, Haleh; Alpert, David Bryan; Marx, Matthew Talin; Bailey, Scott James; Sims, Kyle D.; Bailey, Darby McDonough; Brathwaite, Roderick Steven; Koh, Eugene; Davis, Angus Macdonald, Providing menu and other services for an information processing system using a telephone or other audio interface.
Meltzer, Bart Alan; Allen, Terry; Fuchs, Matthew Daniel; Glushko, Robert John; Maloney, Murray, Registry for trading partners using documents for commerce in trading partner networks.
Meltzer, Bart Alan; Allen, Terry; Fuchs, Matthew Daniel; Glushko, Robert John; Maloney, Murray, Registry for trading partners using documents for commerce in trading partner networks.
Meltzer, Bart Alan; Allen, Terry; Fuchs, Matthew Daniel; Glushko, Robert John; Maloney, Murray, Registry for trading partners using documents for commerce in trading partner networks.
Gangi, Frank Joseph, Retail point-of-transaction system, program products, and related methods to provide a customized set of identification data to facilitate a transaction using electronic coupons.
King, Martin T.; Grover, Dale L.; Kushler, Clifford A.; Stafford-Fraser, James Q., Search engines and systems with handheld document data capture devices.
King, Martin T.; Grover, Dale L.; Kushler, Clifford A.; Stafford-Fraser, James Q., Search engines and systems with handheld document data capture devices.
Priyadarshan, Eswar; Sun, Kenley; Grigorovici, Dan Marius; Vadrevu, Jayasurya; Abdala, Omar, Selection and delivery of invitational content based on prediction of user intent.
Priyadarshan, Eswar; Sun, Kenley; Grigorovici, Dan Marius; Vadrevu, Jayasurya; Abdala, Omar, Selection and delivery of invitational content based on prediction of user interest.
Priyadarshan, Eswar; Sun, Kenley; Grigorovici, Dan Marius; Vadrevu, Jayasurya; Abdala, Omar, Selection and delivery of invitational content based on prediction of user interest.
Otto, Jonathan; Van Luchene, Andrew, Self learning method and system to provide an alternate or ancillary product choice in response to a product selection.
Sundaresan, Neelakantan; Sharma, Ankur Datta; Condamoor, Ravi V., Spread-maximizing travel-services trading system using buyer- and seller-specified multi-attribute values.
Harold, Lee C.; Selvarajan, Inbarajan; Liebl, Herbert, System and method for OLAP report generation with spreadsheet report within the network user interface.
Voisin,Craig Douglas; Armstrong,Matthew Nelson; Carriere,Steven Jeromy; Woods,Steven Gregory; Quilici,Alexander E., System and method for advertising with an internet voice portal.
Juhnyoung Lee ; Leora Morgenstern ; Mark Edward Podlaseck ; Edith Gail Schonberg ; David A. Wood, System and method for collecting and analyzing information about content requested in a network (World Wide Web) environment.
Lee, Juhnyoung; Morgenstern, Leora; Podlaseck, Mark Edward; Schonberg, Edith Gail; Wood, David A., System and method for collecting and analyzing information about content requested in a network (world wide web) environment.
Rissanen,Jussi; Tanskanene,Erkki; Makipaa,Mikko; Pakkala,Timo; Hannula,Esko, System and method for displaying information included in predetermined messages automatically.
Rothman, Michael J.; Witsil, Kathleen H.; Nanek, David W., System and method for gathering and standardizing customer purchase information for target marketing.
Nakfoor, Brett A., System and method for managing transfer of ownership rights to access to a venue and allowing access to the venue to patron with the ownership right.
McQuilkin, Meredith Lyn; Demzik, Jr., William Gerritt; Bujanda, Christopher Benjamin, System and method for modifying package service subscriptions online.
McQuilkin, Meredith Lyn; Demzik, Jr., William Gerritt; Bujanda, Christopher Benjamin, System and method for modifying package service subscriptions online.
McQuilkin,Meredith Lyn; Demzik, Jr.,William Gerritt; Bujanda,Christopher Benjamin, System and method for modifying package service subscriptions online.
Walker,Jay S.; Sparico,Thomas M.; Jorasch,James A.; Sammon,Russell P.; Downs,Michael D., System and method for providing a customized index with hyper-footnotes.
Herz, Frederick; Ungar, Lyle; Zhang, Jian; Wachob, David; Salganicoff, Marcos, System and method for providing access to video programs and other data using customer profiles.
Scroggie, Michael C.; Kacaba, Michael E.; Rochon, David A.; Diamond, David M., System and method for providing shopping aids and incentives to customer through a computer network.
Scroggie, Michael C.; Kacaba, Michael E.; Rochon, David A.; Diamond, David M., System and method for providing shopping aids and incentives to customers through a computer network.
Scroggie,Michael C.; Kacaba,Michael E.; Rochon,David A.; Diamond,David M., System and method for providing shopping aids and incentives to customers through a computer network.
Saylor, Michael J.; Richards, III, Frederick; Patnaik, Anurag; Zirngibl, Michael, System and method for real-time, personalized, dynamic, interactive voice services for book-related information.
Saylor,Michael J.; Richards, III,Frederick; Patnaik,Anurag; Zirngibl,Michael, System and method for real-time, personalized, dynamic, interactive voice services for corporate-analysis related information.
Langseth, Justin; Orolin, Nicolas J.; Patnaik, Anurag; Zirngibl, Michael; Saylor, Michael J.; Richards, III, Frederick, System and method for real-time, personalized, dynamic, interactive voice services for entertainment-related information.
Zirngibl, Michael; Patnaik, Anurag; Saylor, Michael J.; Richards, III, Frederick, System and method for real-time, personalized, dynamic, interactive voice services for information related to existing travel schedule.
Zirngibl,Michael; Anurag,Patnaik; Saylor,Michael J.; Richards, III,Frederick, System and method for real-time, personalized, dynamic, interactive voice services for information related to existing travel schedule.
Langseth, Justin; Orolin, Nicolas J.; Patnaik, Anurag; Zirngibl, Michael; Saylor, Michael J.; Richards, III, Frederick, System and method for real-time, personalized, dynamic, interactive voice services for property-related information.
Langseth, Justin; Orolin, Nicolas J.; Richards, III, Frederick; Patnaik, Anurag; Saylor, Michael J.; Zirngibl, Michael, System and method for real-time, personalized, dynamic, interactive voice services for travel availability information.
Langseth, Justin; Orolin, Nicolas J.; Richards, III, Frederick; Patnaik, Anurag; Saylor, Michael J.; Zirngibl, Michael, System and method for real-time, personalized, dynamic, interactive voice services for travel availability information.
Labio,Wilburt Juan; Nguyen,Giao Thanh; Liu,Winston Wencheng; Manku,Gurmeet Singh, System and method for searching peer-to-peer computer networks by selecting a computer based on at least a number of files shared by the computer.
Eberle, Hannes; Leon, Christopher S.; Maass, Bodo; Patnaik, Anurag; Santa Ana, Alberto; Zirngibl, Michael; Reyes, Benjamin; Mosle, Wolf, System and method for the creation and automatic deployment of personalized dynamic and interactive voice services.
Zirngibl,Michael; Patnaik,Anurag, System and method for the creation and automatic deployment of personalized dynamic and interactive voice services with integrated inbound and outbound voice services.
Eberle, Hannes; Leon, Christopher S.; Maass, Bodo; Patnaik, Anurag; Santa Ana, Alberto; Zirngibl, Michael, System and method for the creation and automatic deployment of personalized, dynamic and interactive inbound and outbound voice services, with real-time interactive voice database queries.
Eberle,Hannes; Leon,Christopher S.; Maass,Bodo; Patnaik,Anurag; Santa Ana,Alberto; Zirngibl,Michael; Reyes,Benjamin; Mosle,Wolf, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services.
Eberle, Hannes; Leon, Christopher S.; Maass, Bodo; Patnaik, Anurag; Santa Ana, Alberto; Zirngibl, Michael, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services including module for generating and formatting voice services.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo; Leon, Christopher S., System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services with closed loop transaction processing.
Eberle, Hannes; Patnaik, Anurag; Zirngibl, Michael; Mosle, Wolf, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services with customized message depending on recipient.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo; Eberle, Hannes, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through digital sound files.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo; Eberle, Hannes; Langseth, Justin, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through personalized broadcasts.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo; Eberle, Hannes; Langseth, Justin, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through personalized broadcasts.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo; Leon, Christopher S., System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with closed loop transaction processing.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo; Leon, Christopher S., System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time database queries.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo; Leon, Christopher S., System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time database queries.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time drilling via telephone.
Zirngibl,Michael; Patnaik,Anurag; Maass,Bodo, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time drilling via telephone.
Eberle,Hannes; Leon,Christopher S.; Maass,Bodo; Patnaik,Anurag; Santa Ana,Alberto; Zirngibl,Michael, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with system and method that enable on-the-fly content and speech generation.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo; Eberle, Hannes, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control.
Zirngibl,Michael; Patnaik,Anurag; Maass,Bodo; Eberle,Hannes, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control.
Zirngibl, Michael; Patnaik, Anurag, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with the direct delivery of voice services to networked voice messaging systems.
Kominek, John Michael; Carriere, Steven Jeromy; Woods, Steven Gregory, System and method for the transformation and canonicalization of semantically structured data.
Kominek, John Michael; Carriere, Steven Jeromy; Woods, Steven Gregory, System and method for the transformation and canonicalization of semantically structured data.
Kominek, John Michael; Carriere, Steven Jeromy; Woods, Steven Gregory, System and method for the transformation and canonicalization of semantically structured data.
Eberle,Hannes; Leon,Christopher S.; Maass,Bodo; Patnaik,Anurag; Santa Ana,Alberto; Zirngibl,Michael, System and method for voice-enabled input for use in the creation and automatic deployment of personalized, dynamic, and interactive voice services.
Pennington, Jr., Stanford E.; Oldenburg, Melissa L.; Schubert, Benjamin J.; Joseph, Kurt M.; Griffitt, Mary K.; Guerrero, Krisinda A., System and method to provide automated scripting for customer service representatives.
Pennington, Jr.,Stanford E.; Oldenburg,Melissa L.; Schubert,Benjamin J.; Joseph,Kurt M.; Griffitt,Mary K.; Guerrero,Krisinda A., System and method to provide automated scripting for customer service representatives.
Schroeder, Kim A.; Jenkins, Aaron; Donnelly, Keric P.; Smith, Greyson; Anderson, Shawn, System for customer contact information management and methods for using same.
Partovi,Hadi; Brathwaite,Roderick Steven; Davis,Angus Macdonald; McCue,Michael S.; Porter,Brandon William; Giannandrea,John; Walther,Eckart; Accardi,Anthony; Li,Zhe, System for providing personalized content over a telephone interface to a user according to the corresponding personalization profile including the record of user actions or the record of user behavior.
Alpdemir, Ahmet, System, method, and business model for speech-interactive information system having business self-promotion, audio coupon and rating features.
Paradise, Andrew; Preston, Dan Richard; Mercado, Jr., Jose H., Systems and methods for confirming purchases of products from a retail establishment using a mobile device.
Peyser, Charles A.; Beyer, Constance; McLaughlin, Michael D.; Jones, Daniel, Systems and methods for distributing telecommunication services via a network.
Horvitz,Eric J., Systems and methods for estimating and integrating measures of human cognitive load into the behavior of computational applications and services.
Horvitz,Eric J., Systems and methods for estimating and integrating measures of human cognitive load into the behavior of computational applications and services.
Paradise, Andrew; Preston, Dan Richard; Mercado, Jr., Jose H., Systems and methods for purchasing products from a retail establishment using a mobile device.
Katz, Ronald A.; West, Gary L.; Barker, Thomas B., Systems and methods that use geographic data to intelligently select goods and services to offer in telephonic and electronic commerce.
Altberg, Ebbe; Faber, Scott; Hirson, Ron; Van Der Linden, Sean; Manca, Paul G., Systems and methods to collect information just in time for connecting people for real time communications.
Altberg, Ebbe; Faber, Scott; Hirson, Ron; Van Der Linden, Sean; Manca, Paul G.; Yang, Virginia Hong-Jia, Systems and methods to confirm initiation of a callback.
Altberg, Ebbe; Faber, Scott; Hirson, Ron; Van Der Linden, Sean, Systems and methods to manage a queue of people requesting real time communication connections.
Altberg, Ebbe; Faber, Scott; Hirson, Ron; Van Der Linden, Sean, Systems and methods to provide communication references to connect people for real time communications.
Altberg, Ebbe; Faber, Scott; Hirson, Ron; Tran, Tu Thuy Cam; Van Der Linden, Sean, Systems and methods to provide information and connect people for real time communications.
Walker, Jay S.; Tedesco, Daniel E.; Kobayashi, Michiko; Golden, Andrew P.; Allison, Scott B.; Gelman, Geoffrey M.; Palmer, Timothy A.; Jorasch, James A.; Delamater, Elizabeth, Systems and methods wherein a security deposit facilitates a transaction in which a benefit is applied in exchange for performance of a task.
Walker, Jay S.; Tedesco, Daniel E.; Kobayashi, Michiko; Golden, Andrew P.; Allison, Scott B.; Gelman, Geoffrey M.; Palmer, Timothy A.; Jorasch, James A.; Delamater, Elizabeth, Systems and methods wherein a security deposit facilitates a transaction in which a benefit is applied in exchange for performance of a task.
Walker, Jay S.; Tedesco, Daniel E.; Kobayashi, Michiko; Golden, Andrew P.; Allison, Scott B.; Gelman, Geoffrey M.; Palmer, Timothy A.; Jorasch, James A.; Delamater, Elizabeth, Systems and methods wherein a security deposit facilitates a transaction in which a benefit is applied in exchange for performance of a task.
Walker,Jay S.; Tedesco,Daniel E.; Kobayashi,Michiko; Golden,Andrew P.; Allison,Scott B.; Gelman,Geoffrey M.; Palmer,Timothy A.; Jorasch,James A.; Delamater,Elizabeth, Systems and methods wherein a security deposit facilitates a transaction in which a benefit is applied in exchange for performance of a task.
King, Martin T.; Grover, Dale L.; Kushler, Clifford A.; Stafford Fraser, James Q., Triggering actions in response to optically or acoustically capturing keywords from a rendered document.
King, Martin T.; Grover, Dale L.; Kushler, Clifford A.; Stafford-Fraser, James Q., Triggering actions in response to optically or acoustically capturing keywords from a rendered document.
King, Martin T.; Grover, Dale L.; Kushler, Clifford A.; Stafford-Fraser, James Q., Triggering actions in response to optically or acoustically capturing keywords from a rendered document.
King, Martin T.; Grover, Dale L.; Kushler, Clifford A.; Stafford-Fraser, James Q., Triggering actions in response to optically or acoustically capturing keywords from a rendered document.
King, Martin T.; Grover, Dale L.; Kushler, Clifford A.; Stafford-Fraser, James Q., Triggering actions in response to optically or acoustically capturing keywords from a rendered document.
Kolls, H. Brock, Universal interactive advertising and payment system network for public access electronic commerce and business related products and services.
Dicker, Russell A.; Brownell, Jeffrey T.; Jacobi, Jennifer A.; Benson, Eric A.; Linden, Gregory D., User interface and methods for recommending items to users.
Dicker, Russell A.; Brownell, Jeffrey T.; Jacobi, Jennifer A.; Benson, Eric A.; Linden, Gregory D., User interface and methods for recommending items to users.
Gould, Eric J.; West, Nick; McCaskill, Donald; Cark, Alice; Trisnadi, Paulus, User interface for simultaneous management of owned and unowned inventory.
Gould, Eric J.; West, Nick; McCaskill, Donald; Cark, Alice; Trisnadi, Paulus, User interface for simultaneous management of owned and unowned inventory.
Walker, Jay S.; Tedesco, Daniel E.; Van Luchene, Andrew S.; Bemer, Keith, Vending machine system and method for encouraging the purchase of profitable items.
Walker,Jay S.; Tedesco,Daniel E.; Van Luchene,Andrew S.; Bemer,Keith, Vending machine system and method for encouraging the purchase of profitable items.
Alpdemir, Ahmet; James, Arthur, Voice-interactive marketplace providing promotion and promotion tracking, loyalty reward and redemption, and other features.
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