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Outbound message personalization

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • H04M-034/32
출원번호 US-0128775 (1998-08-04)
발명자 / 주소
  • Hibbeler Douglas S.
출원인 / 주소
  • Universal Services, Inc.
대리인 / 주소
    Rothwell, Figg, Ernst & Kurz
인용정보 피인용 횟수 : 85  인용 특허 : 21

초록

A method and apparatus is described for outbound message personalization. A call list containing names and associated phone numbers are given as a starting point. A first or last name is compared to entries in a match table. If a match between names is found, then the index number corresponding to t

대표청구항

[ What is claimed is:] [9.] A method for personalizing a recorded audio message, comprising the steps of:storing a plurality of personal greeting root name segment data representing audible greetings in a storage area in a predetermined order;assigning a unique index number to each personal greeting

이 특허에 인용된 특허 (21)

  1. Anderson, Thomas W.; Milczarek, Richard J.; Peters, Carl H., Announcement system message playback arrangement.
  2. Morganstein Sanford J. (Elgin IL) Mehta Bakulesh A. (Downers Grove IL) Krakau Herbert B. (Elmhurst IL), Automated access facilities for use with key telephone systems.
  3. Langsenkamp Al (Indianapolis IN) Arnold William D. (Indianapolis IN) Arnold Scott (Indianapolis IN), Automated calling system with database updating.
  4. Szlam Aleksander (Norcross GA), Automated voice system for improving agent efficiency and improving service to parties on hold.
  5. Heileman ; Jr. David W. (West Chester PA) Bennett Tommy L. (Douglassville PA) Kruesi Frederick C. (Exton PA) Latimer Robert A. (Plymouth Meeting PA), Digital computer platform for supporting telephone network applications.
  6. Hogan Steven J. (Cedar Rapids IA) Feltz Kristi T. (Cedar Rapids IA) Murdock Douglas R. (Cedar Rapids IA) Vercande David J. (Cedar Rapids IA) Rhodes Roy A. (Marion IA), Distributed voice system and method.
  7. Matthews Gordon H. (Plano TX) Tansil Thomas B. (Dallas TX) Fannin Michael L. (Dallas TX), Electronic audio communications system with user accessible message groups.
  8. Astegiano Luciano (Turin ITX) Bertoglio Ottavio (Turin ITX) Bosco Fulvio (Asti ITX) de Bosio Alfredo (Turin ITX) Franco Dario (Avigliana ITX) Lampiano Piero (Turin ITX) Melle Antonio (Turin ITX) Rosb, Equipment for sending digitally pre-stored voice announcements to the subscribers connected to a telephone network.
  9. Tolin Bruce G. (Barrington IL) Hatch Mark (Lynn MA) Kasindorf Barry M. (Framingham MA) Tolin Stanley (Barrington IL) Brisk Richard (Wayland MA), Improved translation system utilizing a morphological stripping process to reduce words to their root configuration to p.
  10. Theis Peter F. (3203 Bay View La. McHenry IL 60050) Buchberger Gregory (Mount Prospect IL), Message delivery system.
  11. Heidergren ; Lars, Message synthetizer.
  12. Inniss Haydn A. (Farmington Hills MI) Williams Marvin L. (Lewisville TX), Method and system for enhanced processing of audio messages with a data processing system.
  13. Grossman Harry (Rockville MD) Simmons LeRoy F. (Pasadena MD), Method and system for optimization of telephone contact campaigns.
  14. Katz Ronald A. (Los Angeles CA), Multiple party telephone control system with random dialing for polling.
  15. Polcyn Michael J., Network based predictive dialing.
  16. Ravin Yael ; Choi Misook A. ; Wacholder Faye Nina, Processing names in a text.
  17. Jacks Richard P. (Manhattan Beach CA) Sprague Richard P. (Tustin CA), Real-time text-to-speech conversion system.
  18. Lemelson Jerome H. (48 Parkside Dr. Princeton NJ 08540), Speech communication system and method.
  19. Javkin Hector R. (Goleta CA) Keate Elizabeth G. (Goleta CA) Antonanzas-Barroso Norma (Los Angeles CA) Hanson Brian A. (Goleta CA), Synthesis-based speech training system and method.
  20. Gormley Michael (Washington DC) Potter Kevin (Vienna VA) Kelly Jennifer (Washington DC), System for managing database of communication of recipients.
  21. Haas Lawrence J. (Broomfield CO) Kepley Garry D. (Boulder CO) Liu Frank C. (Denver CO), Voice message system using synthetic speech.

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