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A software system business-to-business Web commerce (Web business, or e-business) and automates to the greatest degree possible, in a unified and synergistic fashion and using best proven business practices, the various aspects of running a successful and profitable business. Web business and busine

A software system business-to-business Web commerce (Web business, or e-business) and automates to the greatest degree possible, in a unified and synergistic fashion and using best proven business practices, the various aspects of running a successful and profitable business. Web business and business automation are both greatly facilitated using a computing model based on a single integrated database management system (DBMS) that is either Web-enabled or provided with a Web front-end. The Web provides a window into a "seamless" end-to-end internal business process. The effect of such integration on the business cycle is profound, allowing the sale of virtually anything in a transactional context (goods, services, insurance, subscriptions, etc.) to be drastically streamlined.

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[ What is claimed is:] [50.] A method of business-to-business Web commerce between a first business acting as supplier and a second business acting as purchaser, using a computer net including a relational database server, the method providing for merchandise returns, comprising the steps of:storing

[ What is claimed is:] [50.] A method of business-to-business Web commerce between a first business acting as supplier and a second business acting as purchaser, using a computer net including a relational database server, the method providing for merchandise returns, comprising the steps of:storing in the database a record for each item sold;authenticating a user;using a flexible product identification procedure, the user entering information identifying at least one item of merchandise to be returned for which a record is stored in the database;using the record stored in the database, creating a return record and notifying a representative authorized by the supplier to approve returns;approving the return and assigning a Return Merchandise Authorization number to the return record; andcommunicating to the user the Return Merchandise Authorization number.