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Switchless call processing

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • H04L-012/66
출원번호 US-0846961 (1997-04-29)
발명자 / 주소
  • Cave Ellis K.
출원인 / 주소
  • InterVoice Limited Partnership
대리인 / 주소
    Fulbright & Jaworski L.L.P.
인용정보 피인용 횟수 : 61  인용 특허 : 7

초록

A switchless Automatic Call Distribution ("ACD") system distributing incoming calls to call agents networked via a low-cost data network such as an ethernet. Standard POTS calls are received from the Public Switched Telephone Network ("PSTN"), whereupon a POTS/packet gateway digitizes the signal (if

대표청구항

[ I claim:] [1.] A switchless call distribution system, comprising:means for exchanging voice signals between a packetized switchless network and a plurality of remote callers connected in part over the Public Switched Telephone Network (PSTN);means for assigning a corresponding agent to communicate

이 특허에 인용된 특허 (7)

  1. Hammond Daniel D. (Dallas TX), Calling center employing unified control system.
  2. Andrews G. Wayne ; Webber Steven H. ; Kelly James P. ; Johnson Lawrence E. ; Stern Jerry A. ; Milano ; Jr. Vincent J. ; Davis Charles R., Communications system using a central controller to control at least one network and agent system.
  3. Shachar Yuval,ILX, Method and apparatus for encoding and using network resource locators.
  4. Ito Tsutomu (Kanagawa JPX) Hirosawa Toshio (Machida JPX) Ueoka Atsushi (Ome JPX) Kokunishi Motohide (Hachioji JPX) Yamagishi Tadashi (Yokohama JPX) Nakatsu Kouichi (Hadano JPX), Method of assisting server access by use of user authentication information held in one of servers and a method of assis.
  5. Baratz Yaron,ILX ; Budin Nachum,ILX ; Avimor Jacob,ILX, Network based distributed PBX system.
  6. Bateman Thomas Howard,CAX ; Kierstead Bruce Edward,CAX ; Noble William Alexander,CAX ; Curry Timothy Lee,CAX ; Lockett John Alan,CAX ; Mersereau Laurie Edward,CAX ; Ouellette Robert James,CAX, System for coordinating communications via customer contact channel changing system using call centre for setting up the.
  7. Blackwell ; Jr. William C. ; Alston Robin,GBX ; Farrington Kevin M., Web application server with secure common gateway interface.

이 특허를 인용한 특허 (61)

  1. Hymel,Darryl, ACD multimedia customer contact routing with delay announcements.
  2. Hollatz, Michael C.; Werve, Timothy P.; Williams, Laird C., ACD with packet data based agent interconnect.
  3. Bryla, James; Fischer, Paul; Hymel, Darryl, Automatic call distribution system contact routing with media-port.
  4. Neyman, Igor; Barskyy, Myhailo; Miloslavsky, Alec; Bondarenko, Oleg; Issayev, Valeriy; Petrov, Andrei; Karpenko, Pavel, Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality.
  5. Khuc, Minh Duy; Coppage, Carl Milton; Jones, Bryce Alan, Call processing system and service control point for handling calls to a call center.
  6. Cave,Ellis K.; El Khoury,Roland, Cooperative media applications using packet network media redirection.
  7. Dodrill, Lewis Dean; Garahan, Peter Thomas; Barban, Susan Harrow, Delivering voice portal services using an XML voice-enabled web server.
  8. Goryavsky, Julius, Distribution of identifiers in serverless networks.
  9. Rumer,Mark, Ethernet based TDM switch.
  10. Fukuyama, Noriyuki; Morinaga, Masanobu; Matsuda, Masahiro; Ohtsu, Kazuyuki, Gateway apparatus, terminal specification method for gateway apparatus and computer-readable recording medium having recorded terminal-specifying program.
  11. Miloslavsky, Alec, Implementation of call-center outbound dialing capability at a telephony network level.
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  13. Perlmutter, S. Michael, In-band signaling for routing.
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  52. Orrell,Jason P.; Nguyen,Cuong T.; Anconetani,Anthony H., System and method using switch fabric to support redundant network ports.
  53. Anisimov, Nikolay; Sayko, Vyacheslav; Teryoshin, Vitaliy, System and methods for improving interaction routing performance.
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