초록 ▼

A system for establishing a data session and a voice session for training a user on a computer program includes a customer workstation coupled to a selected agent workstation by a data network and a voice network. The customer workstation generates a session request in response to user input request

A system for establishing a data session and a voice session for training a user on a computer program includes a customer workstation coupled to a selected agent workstation by a data network and a voice network. The customer workstation generates a session request in response to user input requesting assistance regarding the computer program. The data network and the voice network establish a data session and a voice session, respectively, between the customer workstation and the selected agent workstation in response to the session request.

대표청구항 ▼

[What is claimed is:] [1.]a customer workstation operable to execute the computer program and to generate a session request in response to user input requesting assistance in operating the computer program;an agent workstation operated by an instructor to train the user on the computer program;a dat

[What is claimed is:] [1.]a customer workstation operable to execute the computer program and to generate a session request in response to user input requesting assistance in operating the computer program;an agent workstation operated by an instructor to train the user on the computer program;a data network coupled to the customer workstation and the agent workstation, the data network operable to establish the data session between the customer workstation and the agent workstation in response to the session request; anda voice network coupled to the customer workstation and the agent workstation, the voice network operable to establish the voice session between the customer workstation and the agent workstation in response to the session request.