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Method and apparatus for distributing computer integrated telephony (CTI) scripts using extensible mark-up language (XML) for mixed platform distribution and third party manipulation

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • G06F-017/27
  • G06F-017/50
  • G06F-015/16
출원번호 US-0561139 (2000-04-28)
발명자 / 주소
  • Kishinsky Konstantin
  • Anisimov Nikolay
  • Pogossiants Gregory
  • Postupalski Pavel
출원인 / 주소
  • Genesys Telecommunications Laboratories, Inc.
대리인 / 주소
    Boys
인용정보 피인용 횟수 : 130  인용 특허 : 5

초록

A network-based system for distributing object-oriented CTI scripts is provided. The system includes, at least one source communication center enabled with an object-oriented-programming-system for generating and distributing the CTI scripts, at least one receiving communication center enabled with

대표청구항

[ What is claimed is:] [1.]1. A network-based system for distributing object-oriented CTI scripts comprising:at least one source communication center enabled with an object-oriented-programming-system for generating and distributing the CTI scripts;at least one receiving communication center enabled

이 특허에 인용된 특허 (5)

  1. Mutschler ; III Eugene Otto ; Stefaniak Joseph Peter, Method for extending the hypertext markup language (HTML) to support enterprise application data binding.
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  4. Bateman Thomas Howard,CAX ; Kierstead Bruce Edward,CAX ; Noble William Alexander,CAX ; Curry Timothy Lee,CAX ; Lockett John Alan,CAX ; Mersereau Laurie Edward,CAX ; Ouellette Robert James,CAX, System for coordinating communications via customer contact channel changing system using call centre for setting up the.
  5. De Boor Adam ; Eggers Michael D., Wireless communication device with markup language based man-machine interface.

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