초록 ▼

A system and method of computerizing companies with customized individual addressable electronic direct marketing, self-service automation, and customer care support. The system contains a private network connecting product companies, manufacturers, stores, educational institutions, travel companies

A system and method of computerizing companies with customized individual addressable electronic direct marketing, self-service automation, and customer care support. The system contains a private network connecting product companies, manufacturers, stores, educational institutions, travel companies, medical providers, financial institutions, and many others to a specified individual customer. The connection is made to a personal agent device carried or worn by a participating consumer that contains local processing means with an interactive display, security features, optional camera, and wireless communications with the private network. Communications microchips can be placed on products that communicate product information upon interrogation with the personal agent. The invention also includes business professional units in communication with the private network and in-store local wireless communication between personal agents and the business professional unit.

대표청구항 ▼

[ I claim:] [1.]1. A system for personalized customer service comprising, in combination:at least one central control node receiving consumer business data from a plurality of participating business service providers;said control node statistically processing said consumer business data using buying

[ I claim:] [1.]1. A system for personalized customer service comprising, in combination:at least one central control node receiving consumer business data from a plurality of participating business service providers;said control node statistically processing said consumer business data using buying trends and stated preferences of consumers to identify data relevant to a particular business consumer in a particular shopping environment;said control node producing consumer messages for said particular business consumer identified as being at a particular business location;at least one business control node located at said particular business location receiving said consumer messages for said particular business consumer, optionally adding local business information, and transmitting said consumer messages tosaid consumer;at least one portable personal agent device carried by said business consumer, said personal agent device receiving and providing real-time display of said consumer messages and providing location and purchase information feedback concerning said particular business consumer back to said business location, said personal agent device containing said business consumer's identity and shopping preferences;a communications system for said business control node to communicate bidirectionally with said personal agent devices; a communications system for said central control node to communicate bidirectionally with said particular business location, said central control node transferring consumer business data to said particular business location, and said business location transferring location and purchase feedback data concerning said particular consumer to said central node;tracking system at said central control node for tracking location and purchase information concerning said particular business consumer while said consumer is in said particular business location.