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A computer assisted process useful in managing the task assignments of a pool of casino employees in accordance with the service requests issued by automated gaming machines either indicating the state of machine operation or the patron's request for attention issued at the machine is enabled with i

A computer assisted process useful in managing the task assignments of a pool of casino employees in accordance with the service requests issued by automated gaming machines either indicating the state of machine operation or the patron's request for attention issued at the machine is enabled with intra-casino communication devices. In accordance with the process the employee pool is fractioned by the type of service skill required, i.e., machine service or patron's requirement for attention, and each employee is assigned a uniquely addressed communication device to which the task assignment is communicated and by which the employee indicates task completion. The employee pool is decremented on each task assignment and incremented on each task completion in a first-in, first-out arrangement in each skill group. In the instances of a large casino facility further division into zones can be made with each zone having its own pool assigned.

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1. A computer assisted communication and personnel management system useful in directing task assignments to a pool of gaming casino employees, including employees of a first and a second skill, in response to request signals initiated by casino patrons or service signals automatically caused by one

1. A computer assisted communication and personnel management system useful in directing task assignments to a pool of gaming casino employees, including employees of a first and a second skill, in response to request signals initiated by casino patrons or service signals automatically caused by one or more conditions in a casino gaming machine, comprising:a plurality of first transceivers each operatively connected to a corresponding one of said gaming machines and each conformed to issue said request signal in response to a manual input from a casino patron and to issue said service signal indicative of a preselected condition of said corresponding gaming machine; a plurality of second transceivers each associated with a corresponding one of said casino employees and each conformed to receive a specifically coded one of task assignment signals and to transmit a corresponding task completion signal upon a manipulation by said employee associated therewith; a central processor conformed to receive said request and service signals and said task completion signals to emit said task assignment signals according to a corresponding logical combination thereof; data storage means operatively connected to said central processor and conformed to store said task assignment and task completion signals in association with each said casino employee; said central processor further including logical processing means operatively connected to receive said request and service signals for producing a first logical combination if said receipt of said request signal precedes said service signal, a second logical combination if said receipt of said service signal precedes by less than a preselected time interval said request signal and a third logical combination if said receipt of said service signal precedes said request signal by a time interval equal or greater than said preselected time interval; and signaling means operatively connected to receive said first, second and third logical combinations for directing said task assignment signal to a selected one of said second transceivers associated with an employee of said first skill upon the occurrence of said second and third logical combinations and for directing said task assignment signal to a selected other one of said second transceivers associated with an employee of a second skill upon the occurrence of said first logical combination.