초록 ▼

A central station is provided to which the pharmacy can forward calls at the convenience of the pharmacy. A caller will call in to the pharmacy to request a refill and the call will be automatically routed to the central facility unbeknownst to the caller. The central station will obtain the refill

A central station is provided to which the pharmacy can forward calls at the convenience of the pharmacy. A caller will call in to the pharmacy to request a refill and the call will be automatically routed to the central facility unbeknownst to the caller. The central station will obtain the refill information required, preferably by means of an automated computer system as is known in the art. This information can then be transferred to the pharmacist in a number of ways, such as by periodically faxing the information to the pharmacy. Voice messages could be flagged and the pharmacist would have to call into the central facility to obtain the voice mail message. Alternatively, a PC could be installed in the pharmacy having a reduced version of a complete, stand-alone program. The refill information can then be sent to the pharmacy by modem and the pharmacist could see a computer display of the refill orders and could hear voice messages. Alternatively, the information could be e-mailed to the pharmacy. Finally, a pager system may be utilized to alert the pharmacist to retrieve orders by telephone with a password. It should also be noted that orders could be taken by the central station over the Internet rather than merely through customer calls.

대표청구항 ▼

1. A system for automatically receiving customer prescription refill orders and transmitting prescription refill information to a pharmacy comprising:a central station remote from the pharmacy for receiving telephone calls which have been forwarded from the pharmacy; means at said central station fo

1. A system for automatically receiving customer prescription refill orders and transmitting prescription refill information to a pharmacy comprising:a central station remote from the pharmacy for receiving telephone calls which have been forwarded from the pharmacy; means at said central station for prompting a caller to provide prescription refill information; means at said central station for transmitting said prescription refill information to said pharmacy; said transmitting means including means for periodically transmitting said prescription refill information to said pharmacy by facsimile transmission, E-mail, or pager; and means at said central station for indicating to said pharmacy whether said caller left a voice message for said pharmacy.