IPC분류정보
국가/구분 |
United States(US) Patent
등록
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국제특허분류(IPC7판) |
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출원번호 |
US-0053290
(2002-01-18)
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발명자
/ 주소 |
- Shaffer, James D.
- Moore, George G.
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출원인 / 주소 |
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대리인 / 주소 |
Knobbe Martens Olson & Bear LLP
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인용정보 |
피인용 횟수 :
29 인용 특허 :
189 |
초록
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A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone switch having a computer, a master file and client file stored in the computer, and means to dynamically link the master file with the client file at routing time
A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone switch having a computer, a master file and client file stored in the computer, and means to dynamically link the master file with the client file at routing time to produce a selected client telephone number and transmit the number across the telephone network. The system utilizes Automatic Number Identification to identify the calling party. The master file has a plurality of records having a calling telephone number field and a spatial key field and is updated very frequently. The client file has a plurality of records having a spatial key field and a client telephone number. Methods of generating the client files for three client service area definitions are included in the present invention.
대표청구항
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A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone switch having a computer, a master file and client file stored in the computer, and means to dynamically link the master file with the client file at routing time
A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone switch having a computer, a master file and client file stored in the computer, and means to dynamically link the master file with the client file at routing time to produce a selected client telephone number and transmit the number across the telephone network. The system utilizes Automatic Number Identification to identify the calling party. The master file has a plurality of records having a calling telephone number field and a spatial key field and is updated very frequently. The client file has a plurality of records having a spatial key field and a client telephone number. Methods of generating the client files for three client service area definitions are included in the present invention. while the stored voice message is being recorded by a caller. 14. The method according to claim 10 wherein the predetermined grammar is selected by a recipient of the stored voice message. 15. The method according to claim 14 wherein the recipient of message selects the predetermined grammar after listening to the stored voice message. 16. The method according to claim 14 wherein the predetermined grammar is selected from a group consisting of: a telephone number grammar, an address grammar, a date grammar, and a time of day grammar. 17. The method according to claim 10 further comprising a step of searching for at least one additional predetermined grammar. 18. The method according to claim 17 wherein the predetermined grammar and the at least one additional predetermined grammar are each selected by the recipient of the message from a group consisting of: a telephone number grammar, an address grammar, a date grammar, and a time of day grammar. 19. A voice recognition system for recognizing information embedded in a stored voice message, wherein the voice recognition system comprises: a. an interface coupled to receive a voice message from a voice mail system; b. a voice recognizer coupled to the interface to search the stored voice message for all occurrences of a plurality of predetermined grammar types wherein each predetermined grammar type is one of a numeric grammar, an alpha grammar and an alphanumeric grammar, and further wherein each found occurrence corresponds to a predetermined grammar, and to identify the predetermined grammar within the voice message; and c. an output device coupled to the voice recognizer to provide a portion of the voice message which includes each found grammar to a user. 20. The voice recognition system according to claim 19 wherein the predetermined grammar is selected from a group consisting of: a telephone number grammar, an address grammar, a date grammar, and a time of day grammar. 21. The voice recognition system according to claim 19 wherein the predetermined grammar includes an indicator selected from the group consisting of: "telephone number is", "number is", "phone number is", "call me at", "reach me at" and "extension". 22. The voice recognition system according to claim 19 wherein the voice recognizer identifies at least one additional predetermined grammar. 23. A method or recognizing information embedded in a stored voice message, wherein the method comprises steps of: (a) searching the stored voice message for a predetermined indicator which is a grammar; (b) searching a portion of the stored voice message adjacent to the predetermined indicator for a predetermined grammar; and (c) recognizing the predetermined grammar. 24. The method according to claim 23 wherein the step of searching the stored voice message for the predetermined indicator comprises a step of searching the stored voice message for one or more additional predetermined indicators. 25. The method according to claim 24 wherein the predetermined grammar is selected according to which predetermined indicator is identified in the stored voice message. 26. The method according to claim 23 wherein the predetermined indicator is selected from the group of phrases consisting of: "telephone number is", "number is", "phone number is", "call me at", "reach me at" and "extension". 27. The method according to claim 23 wherein the stored voice message is stored in a telephone voice mail system. 28. The method according to claim 23 further comprising a step of outputting a portion of the telephone message including the predetermined grammar. 29. A method of recognizing information embedded in a stored voice message, wherein the method comprises steps of: (a) segmenting the voice message into a plurality of segments; (b) searching the plurality of segments for a predetermined indicator which is a grammar; and (c) identifying a predetermined grammar adjacent to the predetermined indicator. 30. The method according to claim 29 wherein the voice message is stored in a telephone voice mail system. 31. The method according to claim 30 further comprising a step of outputting a portion of the stored voice message which includes the identified grammar. 32. The method according to claim 29 further comprising a step of outputting a portion of the stored voice message which includes the identified grammar and the identified indicator. 33. A method of recognizing information embedded in a stored voice message, wherein the method comprises steps of: (a) segmenting the voice message into a plurality of segments; (b) searching the plurality of segments for a predetermined indicator which is a grammar: and (c) outputting a predetermined grammar adjacent to the predetermined indicator. 34. The method according to claim 33 wherein the stored voice message is stored in a telephone voice mail system. 35. The method according to claim 34 wherein the step of outputting comprises a step of audibly producing the predetermined length of the stored voice message. 36. The method according to claim 35 further comprising a step of outputting the predetermined indicator. 37. A method of recognizing information embedded in a stored voice message, wherein the method comprises steps of: a. providing the stored voice message to a speech recognizer; b. searching the stored voice message for a predetermined grammar wherein the predetermined grammar is one of a numeric grammar, an alpha grammar and an alphanumeric grammar; c. identifying a portion of the stored voice message including the predetermined grammar; and d. outputting the portion of the stored voice message including the predetermined grammar and not outputting substantially all of a remaining portion of the stored voice message. 38. The method according to claim 37 wherein the step of outputting comprises a step of audibly replaying the portion of the stored voice message which includes the predetermined grammar. 39. The method according to claim 37 wherein the voice message is stored in a telephone voice mail system. 40. The method according to claim 39 wherein the step of searching is performed while the stored voice message is being recorded by a caller. 41. The method according to claim 37 wherein the predetermined grammar is selected by a recipient of the stored voice message. 42. The method according to claim 41 wherein the recipient of message selects the predetermined grammar after listening to the stored voice message. 43. The method according to claim 41 wherein the predetermined grammar is selected from a group consisting of: a telephone number grammar, an address grammar, a date grammar, a person's name grammar and a time of day grammar. 44. The method according to claim 37 further comprising a step of searching for at least one additional predetermined grammar. 45. The method according to claim 44 wherein the predetermined grammar and the at least one additional predetermined grammar are each selected by the recipient of the message from a group consisting of: a telephone number grammar, an address grammar, a date grammar, and a time of day grammar. ness, muting may arise in response to answering a phone call. The screen phone of the business generates and information package that is sent to the screen phone of the consumer where it is received and its data is displayed on a screen. Upon safe receipt, the screen phone of the consumer generates an acknowledgement message, which is detected by the screen phone of the business. In response to such generation and detection, the controller instructs the muter to cease muting the speaker and microphone, thereby enabling a resumption of audio conversation.
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