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System and method for enhancing online support services using natural language interface for searching database

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • G06F-017/30
출원번호 US-0327603 (1999-06-08)
발명자 / 주소
  • Livowsky, Jean-Michel
출원인 / 주소
  • Albert-Inc. SA
대리인 / 주소
    Howrey Simon Arnold & White, LLP
인용정보 피인용 횟수 : 85  인용 특허 : 41

초록

A system and method for enhancing an online support service using a natural language interface. The online support system is connected to a user computer by the Internet or other communication links, and is used by a user to search and retrieve information from a database. The system provides an int

대표청구항

1. A method for enhancing an online support system using a natural language interface, the online support system being used by a user to search and retrieve information from a database, the method comprising the steps of: accessing a server computer by the user computer; entering a query in natu

이 특허에 인용된 특허 (41)

  1. Amirghodsi Siamak (Prairie View IL) Daneshbodi Farnoud (Prairie View IL), Adaptive natural language computer interface system.
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  15. Bapat Subodh (Fort Lauderdale FL), Dynamic translation of network management primitives to queries to a database.
  16. McWherter David (Bensalem PA), Electronic spelling machine having ordered candidate words.
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  38. Ho Chi Fai, System and method to answer a question.
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