초록 ▼

A system, method and article of manufacture are provided for collaborative installation management in a network-based supply chain environment. According to an embodiment of the invention, telephone calls, data and other multimedia information are routed through a network system which includes trans

A system, method and article of manufacture are provided for collaborative installation management in a network-based supply chain environment. According to an embodiment of the invention, telephone calls, data and other multimedia information are routed through a network system which includes transfer of information across the internet utilizing telephony routing information and internet protocol address information. The system includes integrated Internet Protocol (IP) telephony services allowing a user of a web application to communicate in an audio fashion in-band without having to pick up another telephone. Users can click a button and go to a call center through the network using IP telephony. The system invokes an IP telephony session simultaneously with the data session, and uses an active directory lookup whenever a user uses the system. Users include service providers and manufacturers utilizing the network-based supply chain environment.

대표청구항 ▼

1. A method for collaborative installation management in a network-based supply chain, comprising the steps of: a) transmitting data over a network during a data session for managing an installation; b) allowing communication, in an audio fashion in-band, over the network during the data session

1. A method for collaborative installation management in a network-based supply chain, comprising the steps of: a) transmitting data over a network during a data session for managing an installation; b) allowing communication, in an audio fashion in-band, over the network during the data session between at least one service provider and at least one manufacturer; c) routing the communication over the network via a user action; and d) limiting the communication over the network based on a user profile. 2. A method as recited in claim 1, wherein the data session is initiated by a web browser. 3. A method as recited in claim 1, wherein the user action is a selection of a button on a user interface by a user. 4. A method as recited in claim 3, wherein the user interface includes a directory of information. 5. A method as recited in claim 4, wherein the directory includes telephone numbers of the at least one service provider and the at least one manufacturer. 6. A method as recited in claim 1, wherein the user profile is included on a rules database. 7. A system as recited in claim 1, further comprising a rules database having the user profile. 8. A system for collaborative installation management in a network-based supply chain, comprising: a) logic that transmits data over a network during a data session for managing an installation; b) logic that allows communication, in an audio fashion in-band, over the network during the data session between at least one service provider and at least one manufacturer; c) logic that routes the communication over the network via a user action; and d) logic that limits the communication over the network based on a user profile. 9. A system as recited in claim 8, further comprising a web browser that initiates the data session. 10. A system as recited in claim 8, wherein the user action is a selection of a button on a user interface by a user. 11. A system as recited in claim 10, wherein the user interface includes a directory of information. 12. A computer program embodied on a computer readable medium for collaborative installation management in a network-based supply chain, comprising: a) a code segment that transmits data over a network during a data session for managing an installation; b) a code segment that allows communication, in an audio fashion in-band, over the network during the data session between at least one service provider and at least one manufacturer; c) a code segment that routs the communication over the network via a user action; and d) a code segment that limits the communication over the network based on a user profile. 13. A system as recited in claim 12, wherein the directory includes telephone numbers of the at least one service provider and the at least one manufacturer. 14. A computer program as recited in claim 13, wherein the data session is initiated by a web browser. 15. A computer program as recited in claim 13, wherein the user action is a selection of a button on a user interface by a user. 16. A computer program as recited in claim 15, wherein the user interface includes a directory of information. 17. A computer program as recited in claim 16, wherein the directory includes telephone numbers of the at least one service provider and the at least one manufacturer. 18. A computer program as recited in claim 13, wherein the user profile is included on a rules database.