System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control
IPC분류정보
국가/구분
United States(US) Patent
등록
국제특허분류(IPC7판)
H04M-001/64
출원번호
US-0496356
(2000-02-02)
발명자
/ 주소
Zirngibl, Michael
Patnaik, Anurag
Maass, Bodo
Eberle, Hannes
출원인 / 주소
MicroStrategy, Incorporated
대리인 / 주소
Mintz Levin Cohn Ferris Glovsky and Popeo PC
인용정보
피인용 횟수 :
244인용 특허 :
318
초록▼
A method and system for telephone-based service utilization and control in conjunction with interactive, real-time, voice transmission of information to a user is disclosed. A voice service system provides creation and automatic deployment of personalized, dynamic and interactive voice services, inc
A method and system for telephone-based service utilization and control in conjunction with interactive, real-time, voice transmission of information to a user is disclosed. A voice service system provides creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and other data repositories. In conjunction with such services, a user may use a telephone to control such services. For example, the user may subscribe and unsubscribe to a service using the telephone, be notified of new services via the telephone, and retrieve sound files via the telephone.
대표청구항▼
1. A system for controlling voice service subscriptions, comprising:means for providing a plurality of voice services to which one or more users can subscribe, wherein each of the plurality of voice services can output personalized information to each of its' subscribers during personalized interact
1. A system for controlling voice service subscriptions, comprising:means for providing a plurality of voice services to which one or more users can subscribe, wherein each of the plurality of voice services can output personalized information to each of its' subscribers during personalized interactive voice broadcasts with each of its' subscribers;means for enabling a user to subscribe to at least one voice services, selected from the plurality of voice services, and specify personal preferences for the content and presentation of output from the at least one voice service;means for generating an active-voice page personalized for the user;means for initiating an outbound call to the user to commence an interactive voice broadcast with the user when one or more new voice services are added to the plurality of voice services; and,means for dynamically interacting with the user in real-time during the interactive voice broadcast using the active voice page, wherein the active voice page comprises personalized options that enable the user to perform at least one of un-subscribing to the at least one voice service, modifying subscription parameters, or subscribing to one or more voice services selected from the plurality of voice services. 2. A method for controlling voice service subscriptions, comprising:providing a plurality of voice services to which one or more users can subscribe, wherein each of the plurality of voice services can output personalized information to each of its' subcribers during personalized interactive voice broadcasts with each of its' subscribers;enabling a user to subscribe to at least one voice service, selected from the plurality of voice services, and specify personal preferences for the content and presentation of output from the at least one voice service;generating an active voice page personalized for the user;initiating an outbound call to the user to commence an interactive voice broadcast with the user when one or more new voice services are added to the plurality of voice services; anddynamically interacting with the user in real-time during the interactive voice broadcast using the active voice page, wherein the active voice page comprises personalized options that enable the user to perform at least one of un-subscribing to the at least one voice service, modifying subscription parameters, or subscribing to one or more voice services selected from the plurality of voice services.
연구과제 타임라인
LOADING...
LOADING...
LOADING...
LOADING...
LOADING...
이 특허에 인용된 특허 (318)
Malloy William Earl ; Robinson Gary ; Tomlyn Craig Reginald, Accessing multi-dimensional data by mapping dense data blocks to rows in a relational database.
Hornick Scot W. (Naperville IL) Hong Da D. (Chicago IL) Gupta Subhash (Minnetonka MN) Mehrotra Ravi (Bloomington MN), Airline seat inventory control method and apparatus for computerized airline reservation systems.
Bijnagte Leendert M. (Minneapolis MN), Apparatus and method for communicating textual and image information between a host computer and a remote display termin.
Main Anthony A. ; Crockett Burt L. ; Haehn Ann Oneta ; McIntyre Michael R. ; Baker John Fitzgerald ; Donovan ; Jr. William T. ; Lindgren ; Jr. Richard W. ; McAvoy Wayne C., Automated SLA performance analysis monitor with impact alerts on downstream jobs.
Meador ; III Frank E. (Eldersburg MD) Casey Kathleen M. (Rockville MD) Curry James E. (Herndon VA) McAllister Alexander I. (Wheaton MD) Tressler Robert C. (Dunkirk MD) Hayden ; III James B. (Burke VA, Automated directory assistance system using word recognition and phoneme processing method.
Dodrill, Lewis Dean; Joshi, Satish; Danner, Ryan Alan; Barban, Susan Harrow; Martin, Steven J., Browser-based arrangement for developing voice enabled web applications using extensible markup language documents.
Hogan Steven J. (Cedar Rapids IA) Feltz Kristi T. (Cedar Rapids IA) Murdock Douglas R. (Cedar Rapids IA) Goodman Todd A. (Cedar Rapids IA) Vercande David J. (Cedar Rapids IA) Tangeman Michael R. (Ced, Call-processing system and method.
Hogan Steven J. ; Feltz Kristi T. ; Murdock Douglas R. ; Goodman Todd A. ; Vercande David J. ; Tangeman Michael R. ; Busch Eric M. ; Kripakaran Raghavan ; Jayasimha Madhigubba G. ; Smith Keith E. ; A, Client interface.
McClelland Glenn B. (5 Sylvan La. Old Greenwich CT 06870) Levinson Richard D. (28 Furnace Woods Rd. Cortlandt Manor NY 10566) Sloan Judith S. (26 Leslie Pl. New Rochelle NY 10804), Community reinvestment act network.
Papierniak Karen A. ; Thaisz James E. ; Diwekar Anjali M. ; Chiang Luo-Jen, Computer architecture and method for collecting, analyzing and/or transforming internet and/or electronic commerce data for storage into a data storage area.
Lyons Richard J. (West Hempstead NY) Nolan Kevin F. (Middle Village NY) Chu Wah C. (Fairfield CT), Computer system for financial analyses and reporting.
Dalnekoff Stanley (New Haven CT) Schneider Michael L. (New Haven CT), Computerized system with means to automatically clear and sell wait-listed customer reservations.
Hassan Alam ; Koichi Ariyoshi ; Rachmat Hartono ; Timotius Tjahjadi ; Scott Tupaj ; Hanyen Widjaja, Conversion data representing a document to other formats for manipulation and display.
Trippe Kenneth A. B. (P.O Box 5915 ; Ponce De Leon Blvd. ; Suite 16 Coral Gables FL 33146) Edgar Peter M. (P.O Box 5915 ; Ponce De Leon Blvd. ; Suite 16 Coral Gables FL 33146) Vollrath David (3085 Av, Cruise information and booking data processing system.
Huang Ying ; Desiraju Ramakrishna ; Begue Christophe ; Bakkalbasi Omer ; Chan Lap Mui Ann ; Bhaskaran Krishnakumar ; Federgruen Awi ; Aviv Yossi ; Krasinski Raymond J. ; Boey Peter, Decision support system for the management of an agile supply chain.
Crandall Ronald ; Marchese Patrick Gerald, Device and method for examining, verifying, correcting and approving electronic documents prior to printing, transmissio.
Easty Allen Dwight ; Wagner Byron David ; Wendt Thomas Christian ; McConaughy Joel ; Baskin Aaron Richard ; Taplin Jonathan Trumbull ; Chechik Jeremiah, Dynamic digital asset management.
Matthews Gordon H. (Plano TX) Tansil Thomas B. (Dallas TX) Fannin Michael L. (Dallas TX), Electronic audio communications system with voice command features.
Richard Ronald B. ; Hata Kazue ; Johnson Stephen ; Pearson Steve D. ; Hofmann Judson ; Hanson Brian A., Electronic news reception apparatus that selectively retains sections and searches by keyword or index for text to spee.
Osder Barbara E. ; Landolt David R. ; Freiman Alex ; Capriotti Steven J. ; Luzeski Steven, Enhanced multi-lingual prompt management in a voice messaging system with support for speech recognition.
Jones Christopher L. ; Sharpe William F. ; Scott Jason S. ; Watson John G. ; Maggioncalda Jeff N. ; Bekaert Geert ; Grenadier Steven R. ; Park Ronald T., Financial advisory system.
Yamamoto Tsukasa,JPX ; Ogawa Masaya,JPX ; Yoshida Eichi,JPX ; Hotta Masataka,JPX ; Morita Toru,JPX ; Omori Akiko,JPX, Flexible production and material resource planning system using sales information directly acquired from POS terminals.
Bowman Dwayne ; Ortega Ruben E. ; Linden Greg ; Spiegel Joel R., Identifying the items most relevant to a current query based on items selected in connection with similar queries.
Ferrel Patrick J. ; Kerr Randy ; Nareddy Krishna ; Uppala Krishna, Information retrieval system in an on-line network including separate content and layout of published titles.
Bernardes Marcelo C. ; Giorgetti Cleber D., Infrastructure for developing application-independent language modules for language-independent applications.
Fraser Richard (10 Glen Avon Dr. Riverside CT 06878), Interactive computer system to match buyers and sellers of real estate, businesses and other property using the internet.
Linstroth Thomas (2305 Argonne Dr. NE. Minneapolis MN 55421) Franey Michael A. (4213 Xerxes Ave. S. Minneapolis MN 55410) Idzorek George C. (1175 Iris #34 Los Alamos NM 87544), Interactive synthesized speech quotation system for brokers.
Joseph James Salvo ; Patricia Denise Mackenzie ; Janet Sue Bennett ; Heather Ann Relyea ; Thomas Anthony Morelli, II, Inventory management system and method.
Daniel ; Jr. James N. (Northfield IL) Busyn Thomas F. (Wilmette IL) Batterman Brent T. (Gurney IL), Marketing research system and method for obtaining retail data on a real time basis.
Hanson Bruce Lowell ; Huber Kenneth Mervin, Method and apparatus enabling valuation of user access of advertising carried by interactive information and entertainm.
Ball Thomas J. ; Benedikt Michael Abraham ; Mataga Peter Andrew ; Puchol Carlos Miguel ; Rehor Kenneth G. ; Tuckey Curtis Duane, Method and apparatus for assembling and presenting structured voicemail messages.
Monaco Peter C. ; Ehrlich Steven C. ; Ghosh Debajit ; Klenk Mark ; Sinai Julian ; Thirumalai Madhavan ; Gupta Sundeep, Method and apparatus for creating modifiable and combinable speech objects for acquiring information from a speaker in an interactive voice response system.
Garland Stuart Mandel ; Kowal James Allen ; Nicholson Hilton Manuel ; Smith David B., Method and apparatus for delivering data from an information provider using the public switched network.
Tang Hien (Orange CA) Cwikowski Randy A. (Dana Point CA) Egan Alistair (Lake Forest CA), Method and apparatus for delivering multi-media messages over different transmission media.
Savitzky Stephen R. ; Wolff Gregory J., Method and apparatus for document processing using agents to process transactions created based on document content.
Mirashrafi Mojtaba ; Elliott John D. ; Buondonno Michael F. ; Keeler Kenneth L. ; Pirkl Keith A. ; Simon Al J. ; Taylor George L. ; Zuber Mark D. ; Sponaugle Jeffrey B., Method and apparatus for establishing a voice call to a PSTN extension for a networked client computer.
Luther Willis J. ; Wood Loren A. ; Tullis Thomas S. ; Fontana James A., Method and apparatus for extracting text from a structured data file and converting the extracted text to speech.
Britton James T. (Aberdeen NJ) Figueroa Lorraine (Brooklyn NY) Patterson John F. (Morristown NJ) Rosenthal Robert I. (Wayside NJ) Rosinski Richard R. (Middletown NJ), Method and apparatus for generating computer-controlled interactive voice services.
Rauber Brett Alan ; Sanderson Blaine Everett ; Myers Paul David ; Hanshaw ; III Frank ; Ruiz Robert Anthony ; Pack Louis D., Method and apparatus for managing inventory.
Ainsbury Robert D. ; Al Hussein Hussein K. ; Hinnant Michael C. ; Lahham Muwaffaq M. ; Ludin Stephen L. ; Putterman Daniel S. ; Shotton Frederick R. ; Tejada Wilfredo M., Method and apparatus for performing data collection, interpretation and analysis, in an information platform.
Bergholm Joseph O. ; Davis John Michael ; Lee Shui Yee ; Nadji Behzad ; Ting Peter Di-Hsian, Method and apparatus for providing an efficient use of telecommunication network resources.
Edwards Robert J. (Lawrenceville GA) Durden Gregory S. (Jonesboro GA) Parikh Himanshu R. (Lawrenceville GA) Borsetti ; Jr. Paul (Duluth GA) Rustagi Vibha (Duluth GA), Method and apparatus for providing periodic subscription television services.
Lore Michael Dean ; Tse Eva Man-Yan, Method and apparatus for simplified and flexible selection of aggregate and cross product levels for a data warehouse.
Lyons Richard J. (West Hempstead NY) Nolan Kevin F. (Middle Village NY) Chu Wah C. (Fairfield CT), Method and apparatus for storing and generating financial information employing user specified input and output formats.
Grandcolas Michael L. ; Anthony Wendell W. ; Law Patrick ; Moss Leslie ; Petach Teresa A. ; Tompkins Peter, Method and system for automatically harmonizing access to a software application program via different access devices.
Hill William ; Earnshaw Simon D. ; Daniels Simon J. ; Meltzer David M., Method and system for dynamically adapting the layout of a document to an output device.
Inniss Haydn A. (Farmington Hills MI) Williams Marvin L. (Lewisville TX), Method and system for enhanced processing of audio messages with a data processing system.
Barton Maya ; Harman James L. ; Jacobson Gary S. ; Tymoszuk Stephen ; Zuidema Eric L., Method and system for generating and mailing a system performance report, utilizing a report template with predetermine.
Alavi, Ali; Boysko, Glenn J.; Brenes, Gunther L.; Everhart, L. Douglas; Li, Benjamin Z.; Oliver, Arturo; Warikoo, Abhimanyu, Method and system for providing business intelligence web content with reduced client-side processing.
Schutzer Daniel ; Forster ; Jr. William Hull,NLX ; Hu Huanrui ; Lee Wenke ; Stolfo Salvatore J. ; Fan Wei, Method and system for using intelligent agents for financial transactions, services, accounting, and advice.
Ferrel Patrick J. ; Meyer Robert F. ; Millet Stephen J. ; Shewchuk John P. ; Smith Walter W., Method for delivering separate design and content in a multimedia publishing system.
Spitznagel Kim Loring ; Johnson ; Jr. Gerald Herbert, Method for processing a hyperlink formatted message to make it compatible with an alphanumeric messaging device.
Shachar Yuval,ILX ; Bendelac Chaim,ILX ; Marko Reuven,ILX, Method for switching between a data communication session and a voice communication session.
Liebesny John P. (Concord MA) Apsell Sheldon (Newton MA) Mahon John (Attleboro MA) Bouchard Paul J. (Concord MA), Method of and system for providing continually updated traffic or other information to telephonically and other communic.
Rogers Richard Michael ; Lagarde Konrad Charles ; Schenkewitz Lisa Norma ; Rubin Steven Brian ; Jones Douglas A., Method of creating and using notes decision capsules.
Katz Ronald A. ; West Gary L. ; Barker Thomas B., Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerce.
Bannister Cecil H. ; Govindarajan Rangaprasad ; Edwards Russell A. ; Fink Bradley A., Methods and apparatus for providing communications to telecommunications terminals.
Osder Barbara E. (Erdenheim PA) Elrod Edwin M. (Downingtown PA) Freiman Alex C. (New Britain PA) Hogan Timothy J. (Wellington NZX), Multi-lingual prompt management system for a network applications platform.
Baumgartner Thomas J. (St. Charles) Hwang Yeou H. (Naperville) Jones Edith H. (Lisle) Leung Wu-Hon F. (Downers Grove) Morgan Lara F. (Warrenville) Tu Shi-Chuan (Lisle IL), Multiple call control method in a multimedia conferencing system.
Broka S. William ; Walsh Michael P. ; Clowney Deborah M. ; Stewart Walter E. ; DiSisto Daniel R. ; Weimer Beth E. ; Callan Eugene A. ; Reiss Robert N. ; DuMont Mark D., Online transaction processing system for bond trading.
Lemaire Charles A. (Zumbrota MN) Schick Thomas (Raleigh NC) Striemer Bryan L. (Zumbrota MN), Portable computer device for audible processing of remotely stored messages.
Filepp Robert (Springfield NJ) Gordon Michael L. (Dobbs Ferry NY) Bidwell Alexander W. (New York NY) Young Francis C. (Pearl River NY) Wolf Allan M. (Ridgefield CT) Meo Sam (New York NY) Tiemann Duan, Reception system for an interactive computer network and method of operation.
Bowman Dwayne E. ; Ortega Ruben E. ; Hamrick Michael L. ; Spiegel Joel R. ; Kohn Timothy R., Refining search queries by the suggestion of correlated terms from prior searches.
Kato Shinichi,JPX ; Mutsuga Katsuhiko,JPX, Route search and navigation apparatus and storage medium storing computer programs for navigation processing with travel difficulty by-pass.
Thomas J. Ball ; Michael Abraham Benedikt ; Peter Andrew Mataga ; Carlos Miguel Puchol ; Kenneth G. Rehor ; Curtis Duane Tuckey, Structured voicemail messages.
Selvarajan Inbarajan ; Smith Damon W. ; Harold Lee C. ; Alavi Ali, System and method for asynchronous control of report generation using a network interface.
Bernard Warren E. ; Jacobson Philip A., System and method for automated remote previewing and purchasing of music, video, software, and other multimedia product.
Yost Kyle N. ; Wilding Peter G. ; Trenkamp Robert G., System and method for automatic transmission of on-line analytical processing system report output.
Sumar Gulamabbas,SEX ; strom Bo Arne Valdemar,SEX ; Svennesson Bjorn Arne,SEX ; Schmersel Robert Johannes Bernardus,NLX, System and method for controlled media conversion in an intelligent network.
Zeanah James ; Abbott Charles ; Boyd Nik ; Cohen Albert ; Cook James ; Grandcolas Michael ; Lan Sikhun ; Lindsley Bonnie ; Markarian Grigor ; Moss Leslie, System and method for delivering financial services.
Anne Wright ; James Randal Sargent ; Carl R. Witty ; Brian K. Moran ; David Feinleib, System and method for delivering web content over a broadcast medium.
Marx Matthew T. ; Carter Jerry K. ; Phillips Michael S. ; Holthouse Mark A. ; Seabury Stephen D. ; Elizondo-Cecenas Jose L. ; Phaneuf Brett D., System and method for developing interactive speech applications.
Anand Tejwansh S. (Roswell GA) Georgantos Michael A. (San Diego CA) Hu Yih-Shiuan (Alpharetta GA) Knutson James F. (Roswell GA) Lettington Drew T. (San Diego CA) Lindsay Marshall P. (San Diego CA) Me, System and method for generating reports from a computer database.
Fawcett Philip E. ; Blomfield-Brown Christopher ; Strom Clifford P., System and method for graphically displaying and navigating through an interactive voice response menu.
Langseth, Justin; Orolin, Nicolas J.; Richards, III, Frederick; Patnaik, Anurag; Saylor, Michael J.; Zirngibl, Michael, System and method for real-time, personalized, dynamic, interactive voice services for travel availability information.
Beyers ; II Robert J. ; Durden Gregory S. ; Ivey M. Kent ; Kuban Curt M., System and method for remotely selecting subscribers and controlling messages to subscribers in a cable television syste.
Knutson James F. ; Anand Tejwansh S. ; Taheri Sheila ; Coulter Scott D. ; Copas Kevin W., System and method for segmenting a database based upon data attributes.
Paul C. Lustgarten ; Thomas Clavin Cannon, Jr., System and method for storing and executing network queries used in interactive voice response systems.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo; Eberle, Hannes, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through digital sound files.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time drilling via telephone.
Gibson William,GB2 ; Marshall David R. ; Turner Steve,GB2 ; Dawson William N. ; Hogan Patrick M., System and method for the creation and use of surrogate information system objects.
Saylor Michael J. ; Zirngibl Michael ; Patnaik Anurag ; Tsai Sean S. ; Eberle Hannes ; Mosle Wolf ; Santa Ana Alberto, System and method for voice service bureau.
Yost Kyle N. ; Wilding Peter G. ; Trenkamp Robert G., System and method of adapting automatic output of service related OLAP reports to disparate output devices.
Liaw Weikuo (Santa Cruz CA) Spencer ; II Percy L. (Scotts Valley CA) Orton David A. (Santa Cruz CA), System and methods for multi-dimensional information processing.
Notani Ranjit N. ; Mayer John E., System and process for inter-domain planning analysis and optimization using model agents as partial replicas of remote.
Hogan Steven J. ; Feltz Kristi T. ; Murdock Douglas R. ; Goodman Todd A. ; Vercande David J. ; Busch Eric M., System for determining an alternative application to receive message from first application when the number of times to.
Herz Frederick S. M. ; Eisner Jason M. ; Ungar Lyle H. ; Marcus Mitchell P., System for generation of user profiles for a system for customized electronic identification of desirable objects.
Kelly ; Jr. Joseph J. (Joplin MO), System for the recognition of automated telephone answering devices and delivery of prerecorded messages to such devices.
Dean Matthew T. ; King Neal J., System for user to accept or decline updating a calendar remotely with a proposed schedule update that may have schedule confliction.
Paul Bieganski ; Joseph Konstan ; John Rauser ; Dan Frankowski, System, method, and article of manufacture for making a compatibility-aware recommendations to a user.
Champion ; III C. Paul (871 Coachway Annapolis MD 21401) Libero Robert W. (2226 Coppersmith Sq. Reston VA 22091) Palmer Walter J. (12210 Waples Mill Rd. Oakton VA 22124), Telephone accessible information system.
Boyce Susan J. ; Brotman Lynne Shapiro ; Brown Deborah W. ; Goldberg Randy G. ; Haszto Edward D. ; Marcus Stephen M. ; Rosinski Richard R. ; Wetzel William R., Telephone-based speech recognition for data collection.
Nakatsu Kenneth Tsutomu,CAX ; Brett Michael Edward,CAX ; Love William Gerald,CAX ; de Silva Suran Sam,CAX ; Wu Jean,CAX, Telephony based delivery system of messages containing selected greetings.
Okita Glen K. ; Agarwal Suresh K. ; Bodie Margaret K. ; Lin Fung-Wah ; Chan Yiu Man ; McCalmont David T. ; Blatt Robert A., Transaction flow editing tool.
Toshihiro Hishida JP; Hidetaka Ohto JP, Transmission document editing device, a server device in a communication document processing system, and a computer-readable record medium that stores the function thereof.
Abrams Robert Michael (Wappingers Falls NY) Tracy Patrick Reed (Wappingers Falls NY) Schoen William James (Poughkeepsie NY), User console and computer operating system asynchronous interaction interface.
Dickman Bernard N. (Middletown NJ) Mond Nancy E. (East Brunswick NJ) Patel Arunkumar R. (Sommerset NJ), Visual programming of telephone network call processing logic.
Michael J. Saylor ; Stephen S. Trundle ; Anurag Patnaik ; David A. Garr ; Benjamin M. Lindsey ; Josh Mahowald ; Zeynep Inanoglu, Voice code registration system and method for registering voice codes for voice pages in a voice network access provider system.
Saylor, Michael Jerry; Bouzid, Ahmed Tewfik; Durgani, Prakash Bhagwan; Rennyson, David James; Perera, Prasanna Sajeewa Naleen, Communication of information during a call.
Saylor, Michael Jerry; Bouzid, Ahmed Tewfik; Durgani, Prakash Bhagwan; Rennyson, David James; Perera, Prasanna Sajeewa Naleen, Communication of information during a call.
Saylor, Michael Jerry; Bouzid, Ahmed Tewfik; Durgani, Prakash Bhagwan; Rennyson, David James; Perera, Prasanna Sajeewa Naleen, Communication of information during a call.
Kaatrasalo, Antti, Method for arranging voice feedback to a digital wireless terminal device and corresponding terminal device, server and software to implement the method.
K채ter,Rolf Peter; Esser,Joachim; M체ller Judex,Donald; Horst,Peter Michael; W철lfel,J철rg Ulrich, Method for operating a telecommunication system and telecommunication arrangement.
Huet, Francois; Macary, Damien Saint; Norton, Gray Salmon; Klein, Stephen D.; Kay, Timothy, Methods and apparatus for use in computer-to-human escalation.
Huet, Francois; Macary, Damien Saint; Norton, Gray Salmon; Klein, Stephen D.; Kay, Timothy, Methods and apparatus for use in computer-to-human escalation.
Harold, Lee C.; Selvarajan, Inbarajan; Liebl, Herbert, System and method for OLAP report generation with spreadsheet report within the network user interface.
Dhawan, Vishal; Price, Timothy M.; Sindhwani, Manoj, System and method for announcing and routing incoming telephone calls using a distributed voice application execution system architecture.
Lawson, Jeffrey; Cooke, Evan; Stratton, Frank; Milliron, Timothy S.; Nowack, Matthew David, System and method for authorizing and connecting application developers and users.
Lawson, Jeffrey Gordon; Wolthuis, John Robert; Cooke, Evan Mansfield; Boerjesson, Jonas Mikael, System and method for connecting a communication to a client.
Lawson, Jeff; Cooke, Evan; Simutis, Robert J.; Malatack, Patrick; Conroy, Kyle, System and method for determining and communicating presence information.
Lawson, Jeff; Cooke, Evan; Simutis, Robert J.; Malatack, Patrick; Conroy, Kyle, System and method for determining and communicating presence information.
Lawson, Jeff; Cooke, Evan; Simutis, Robert J.; Malatack, Patrick; Conroy, Kyle, System and method for determining and communicating presence information.
Boerjesson, Jonas; Wolthuis, John; Lawson, Jeffrey; Cooke, Evan, System and method for integrating session initiation protocol communication in a telecommunications platform.
Boerjesson, Jonas; Wolthuis, John; Lawson, Jeffrey; Cooke, Evan, System and method for integrating session initiation protocol communication in a telecommunications platform.
Dhawan, Vishal; Price, Timothy M.; Sindhwani, Manoj, System and method for interacting with a user via a variable volume and variable tone audio prompt.
Dhawan, Vishal; Price, Timothy M.; Sindhwani, Manoj, System and method for providing television programming recommendations and for automated tuning and recordation of television programs.
Lawson, Jeffrey; Wolthuis, John; Cooke, Evan; Borjesson, Jonas; Simutis, Rob; Tarricone, Brian; Kim, Edward; Lokare, Ameya, System and method for real-time communication by using a client application communication protocol.
Saylor,Michael J.; Richards, III,Frederick; Patnaik,Anurag; Zirngibl,Michael, System and method for real-time, personalized, dynamic, interactive voice services for corporate-analysis related information.
Zirngibl,Michael; Anurag,Patnaik; Saylor,Michael J.; Richards, III,Frederick, System and method for real-time, personalized, dynamic, interactive voice services for information related to existing travel schedule.
Langseth, Justin; Orolin, Nicolas J.; Richards, III, Frederick; Patnaik, Anurag; Saylor, Michael J.; Zirngibl, Michael, System and method for real-time, personalized, dynamic, interactive voice services for travel availability information.
Castanho, Rick; Delaney, Jeffrey; Kirtley, William Harry; Kuszewski, Robert; Matthews, Robert; Page, David A.; Warden, Gregory Charles, System and method for service specific notification.
Zirngibl,Michael; Patnaik,Anurag, System and method for the creation and automatic deployment of personalized dynamic and interactive voice services with integrated inbound and outbound voice services.
Eberle,Hannes; Leon,Christopher S.; Maass,Bodo; Patnaik,Anurag; Santa Ana,Alberto; Zirngibl,Michael; Reyes,Benjamin; Mosle,Wolf, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo; Leon, Christopher S., System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services with closed loop transaction processing.
Eberle, Hannes; Patnaik, Anurag; Zirngibl, Michael; Mosle, Wolf, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services with customized message depending on recipient.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo; Eberle, Hannes; Langseth, Justin, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through personalized broadcasts.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo; Leon, Christopher S., System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with closed loop transaction processing.
Zirngibl, Michael; Patnaik, Anurag; Maass, Bodo; Leon, Christopher S., System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time database queries.
Zirngibl,Michael; Patnaik,Anurag; Maass,Bodo, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time drilling via telephone.
Eberle,Hannes; Leon,Christopher S.; Maass,Bodo; Patnaik,Anurag; Santa Ana,Alberto; Zirngibl,Michael, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with system and method that enable on-the-fly content and speech generation.
Zirngibl,Michael; Patnaik,Anurag; Maass,Bodo; Eberle,Hannes, System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control.
Eberle,Hannes; Leon,Christopher S.; Maass,Bodo; Patnaik,Anurag; Santa Ana,Alberto; Zirngibl,Michael, System and method for voice-enabled input for use in the creation and automatic deployment of personalized, dynamic, and interactive voice services.
Wilsher, Thomas; Malatack, Patrick; Puranik, Rajiv; Law, Cheuk To, System for transforming media resource into destination device compatible messaging format.
Sigmund, William Joseph; Zubas, Michael Robert; Rainer, Brian Keith, Updating voicemail with selective establishment of PDP contexts and data sessions.
Sigmund, William Joseph; Zubas, Michael Robert; Rainer, Brian Keith, Updating voicemail with selective establishment of PDP contexts and data sessions.
Sigmund, William Joseph; Zubas, Michael Robert; Rainer, Brian Keith, Voicemail archival and forwarding functionality for communications networks and devices.
Sigmund, William Joseph; Zubas, Michael Robert; Rainer, Brian Keith, Voicemail archival and forwarding functionality for communications networks and devices.
Sigmund, William Joseph; Zubas, Michael Robert; Rainer, Brian Keith, Voicemail archival and forwarding functionality for communications networks and devices.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.