초록 ▼

A central service facility is connected via a network and a uniform service interactive platform to a multiplicity of remotely located diagnostic systems. The diagnostic system is programmed to provide the equipment user with the ability to create an electronic list of non-urgent service tasks to be

A central service facility is connected via a network and a uniform service interactive platform to a multiplicity of remotely located diagnostic systems. The diagnostic system is programmed to provide the equipment user with the ability to create an electronic list of non-urgent service tasks to be performed by a field engineer. The task list is transmitted from the diagnostic system to the service center via the network. The service center subsequently transmits the task list to the assigned field engineer via the same network or via any other available communications channel, e.g., a facsimile or wireless communication. Preferably, the task list is provided to the field engineer prior to an on-site visit based upon a call schedule.

대표청구항 ▼

1. A system comprising a central service facility connected to a multiplicity of remotely located diagnostic systems via a network, wherein each of said diagnostic systems comprises a graphical user interface for inputting an electronic task list comprising at least one item, each item representing

1. A system comprising a central service facility connected to a multiplicity of remotely located diagnostic systems via a network, wherein each of said diagnostic systems comprises a graphical user interface for inputting an electronic task list comprising at least one item, each item representing a respective-non-urgent service task to be performed on said diagnostic system, and then sending said electronic task list from said diagnostic system to said central service facility via said network, wherein said graphical user interface in each of said multiplicity of diagnostic systems further comprises means for displaying said electronic task list in the form of a table having rows and columns of fields, each of said rows comprising a respective field in a first column and a respective field in a second column, one of said rows comprising a field in said first column containing data that is recognized as being a service task description of a non-urgent service task and a field in said second column containing data that is recognized as being an indicator that the task list has been received from the diagnostic system by the central service facility and forwarded to a field service unit of a responsible field service engineer, wherein each of said diagnostic systems further comprises an input device operated by a diagnostic system user for inputting service task descriptions in said first column of said table, and networking software that automatically inputs said task list received indicators in said second column in response to acknowledgements from said central service facility that the task list has been received and forwarded to said field service unit. 2. The system as recited in claim 1, wherein said central service facility comprises a task list server which is programmed to send a message to said diagnostic system via said network requesting said diagnostic system to perform said sending step. 3. The system as recited in claim 2, wherein said central service facility further comprises a scheduler for actuating said task list server to send said message in accordance with a call schedule stored in memory associated with said scheduler. 4. The system as recited in claim 2, wherein said task list server is further programmed to send said electronic task list to a remotely located field service unit. 5. The system as recited in claim 4, wherein said electronic task list is sent to said field service unit via said network. 6. The system as recited in claim 4, wherein said task list server is further programmed to send a message to said diagnostic system via said network acknowledging that said electronic task list has been sent to said field service unit. 7. The system as recited in claim 1, wherein each of said rows further comprises a respective field in a third column, said field in said third column of said one row containing data that is recognized as being an indicator that the service task described in the associated service task description has been completed. 8. A medical diagnostic system comprising:means for connecting to a network;a graphical user interface that displays a web page having an electronic task list in the form of a table having rows and columns of fields, each of said rows comprising a respective field in a first column, one of said rows comprising a field in said first column containing data that is recognized as being a service task description of a non-urgent service task to be performed on said diagnostic system; anda web server programmed for transmitting said electronic task list to said means for connecting to a network in response to a send command input via said graphical user interface,wherein each of said rows further comprises a respective field in a second column, said one row comprising a field in said second column that has been filled by said web server with a visible indicator in response to receipt by said web server of a predetermined message via said means for connecting to a n etwork, said predetermined message representing an acknowledgment from a central service facility that said electronic task list has been sent to a field engineer assigned to said medical diagnostic system. 9. The medical diagnostic system as recited in claim 8, wherein said graphical user interface comprises a user input device, each said rows further comprises a respective field in a third column, said one row comprising a field in said third column containing a visible indicator in response to a predetermined input via said user input device, said predetermined input representing a notice from a field service engineer that the service identified by a corresponding item in said electronic task list has been completed. 10. The medical diagnostic system as recited in claim 8, wherein said graphical user interface comprises a virtual Send button and said web server comprises means for sending said electronic task list to said means for connecting to a network in response to clicking on said virtual Send button.