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A method and system for monitoring, controlling and diagnosing operation of a machine such as a business office machine including a facsimile machine, a copier, and a printer. When the speed of communication between the remote device and machine is not urgent, a connectionless mode of communication

A method and system for monitoring, controlling and diagnosing operation of a machine such as a business office machine including a facsimile machine, a copier, and a printer. When the speed of communication between the remote device and machine is not urgent, a connectionless mode of communication may be used. The form of connectionless communication is an electronic mail message transmitted over the Internet. However, when a condition needs urgent action, a direct connection is used for communication such as communication via a telephone or ISDN line. The information obtained from the machine is stored in one or more data bases within a company and information of the machine is shared between a service department, engineering and design department, manufacturing department, and marketing department. As communication over the Internet via electronic mail is not secure, the connectionless-mode messages transmitted using Internet electronic mail are encrypted.

대표청구항 ▼

1. A method for communicating between a monitored device and a monitoring device, comprising the steps of:determining information to be transmitted by the monitoring device to the monitored device, the monitored device being selected from the group consisting of a printer, a scanner, a copier, a met

1. A method for communicating between a monitored device and a monitoring device, comprising the steps of:determining information to be transmitted by the monitoring device to the monitored device, the monitored device being selected from the group consisting of a printer, a scanner, a copier, a metering system, and a vending machine, the information including a request for a status of the monitored device determined using sensors within the monitored device; and transmitting the information through electronic mail from the monitoring device to the monitored device using an Internet e-mail protocol. 2. A method according to claim 1, wherein said step of transmitting comprises:transmitting the information through an Internet electronic mail message over the Internet from the monitoring device to the monitored device. 3. A method according to claim 2, wherein the step of transmitting the information from the monitoring device comprises:transmitting the information to the monitored device which is a business office device. 4. A method according to claim 3, wherein the step of transmitting the information to the monitoring device comprises:transmitting the information to one of a copier and a printer. 5. A method according to claim 2, further comprising the steps of:receiving the transmitted information by the monitored device; and transmitting, through the Internet, an Internet electronic mail message from the monitored device to the monitoring device containing status information of the monitored device, in response to the transmitted information from the monitoring device. 6. A method according to claim 2, wherein the transmitting step comprises:transmitting the information from the monitoring device to a plurality of monitored devices including the monitored device. 7. A method according to claim 2, wherein the transmitting step comprises:transmitting the Internet electronic mail message which includes an identifier followed by an “@” symbol followed by a domain name. 8. A method according to claim 7, wherein the transmitting step further comprises:transmitting the Internet electronic mail message which includes a description of an encoding type of the Internet electronic mail message. 9. A method according to claim 2, wherein the transmitting step comprises:transmitting the Internet electronic mail message through a Local Area Network (“LAW”). 10. A method according to claim 9, wherein the transmitting step comprises:transmitting the Internet electronic mail message without using a telephone line. 11. A method according to claim 2, wherein the transmitting step comprises:transmitting the Internet electronic mail message without using a telephone line. 12. A method according to claim 1, wherein the transmitting step comprises:transmitting said electronic mail as an Internet electronic mail message through a firewall of a network which includes the monitored device. 13. A method according to claim 12, wherein the transmitting step further comprises:transmitting said Internet electronic mail message which includes an identifier followed by an “@” symbol followed by a domain name. 14. A method according to claim 13, wherein the transmitting step further comprises:transmitting said Internet electronic mail message which includes a description of an encoding type of the Internet electronic mail message. 15. A method according to claim 1, wherein the transmitting step comprises:transmitting the electronic mail message without using a telephone line. 16. A method according to claim 1, wherein:the monitored device is a printer. 17. A method according to claim 1, wherein:the monitored device is a copier. 18. A method for communicating between a machine and a monitoring device, comprising the steps of:determining status information using at least one of a mechanical and electrical sensor; and transmitting an electronic mail message using an Internet e-mail protocol from the machine to the monitoring device containing the status information, the machine being selected from the group consisting of a printer, a scanner, a copier, a metering system, and a vending machine. 19. A method according to claim 18, wherein said step of transmitting comprises:transmitting the information using an Internet electronic mail message through the Internet from the machine to the monitoring device. 20. A method according to claim 19, further comprising the step of:analyzing the status information by the machine, wherein the status information is transmitted in the Internet electronic mail message from the machine when the status information is analyzed and determined to be within a standard operating range. 21. A method according to claim 20, further comprising the steps of:determining status information which is outside of normal operating parameters exists in the machine using at least one of the mechanical and electrical sensor; and transmitting a connection-mode message from the machine to the monitoring device containing the status information which is outside of the normal operating parameters. 22. A method according to claim 20, wherein the step of transmitting from the machine to the monitoring device comprises:transmitting, through the Internet, the Internet electronic mail message from the machine which is a device selected from the group consisting of a copier and a printer, to the monitoring device. 23. A method according to claim 19, wherein the transmitting step comprises:transmitting the Internet electronic mail message through a Local Area Network (“LAN”). 24. A method according to claim 23, wherein the transmitting step comprises:transmitting the Internet electronic mail message without using a telephone line. 25. A method according to claim 19, wherein the transmitting step comprises:transmitting the Internet electronic mail message without using a telephone line. 26. A method according to claim 18, wherein the transmitting step comprises:transmitting the electronic mail message without using a telephone line. 27. A method according to claim 18, wherein:the machine is a printer. 28. A method according to claim 18, wherein:the machine is a copier. 29. A system for communicating between a monitored device and a monitoring device, comprising:means for determining information to be transmitted by the monitoring device to the monitored device, the monitored device, being selected from the group consisting of a printer, a facsimile server, a scanner, a copier, a metering system, and a vending machine, the information including a request for a status of the monitored device determined using sensors within the monitored device; and a transmitter of the monitoring device which transmits the information through electronic mail from the monitoring device to the monitored device using an Internet e-mail protocol. 30. A system according to claim 29, wherein the transmitter comprises:a device configured to transmit the electronic mail message and information, using the Internet, as Internet electronic mail from the monitoring device to the monitored device. 31. A system according to claim 30, wherein the monitored device is a business office device.32. A system according to claim 31, wherein the business office device is one of a copier.33. A system according to claim 30, wherein the monitored device further comprises:a receiver which receives the transmitted information; and a transmitter which transmits, through the Internet, an Internet electronic mail message from the monitored device to the monitoring device containing status information of the monitored device, in response to the transmitted information from the monitoring device. 34. A system according to claim 30, wherein the transmitter of the monitoring device comprises:a transmitter which transmits the information from the monitoring device to a plurality of monitored devices including the monitored device. 35. A system according to claim 30, wherein the transmitter comprises:a device configured to transmit said Internet electronic mail message to include an identifier followed by an “@” symbol followed by a domain name. 36. A system according to claim 35, wherein the transmitter further comprises:a device configured to transmit said Internet electronic mail message to include a description of an encoding type of the Internet electronic mail message. 37. A system according to claim 30, wherein the transmitter comprises:a device configured to transmit said Internet electronic mail message through a firewall of a network which includes the monitored device. 38. A system according to claim 37, wherein the transmitter further comprises:a device configured to transmit said Internet electronic mail message to include an identifier followed by an “@” symbol followed by a domain name. 39. A system according to claim 38, wherein the transmitter further comprises:a device configured to transmit said Internet electronic mail message to include a description of an encoding type of the Internet electronic mail message. 40. A system according to claim 30, wherein the transmitter comprises:means for transmitting the Internet electronic mail message through a Local Area Network (“LAN”). 41. A system according to claim 40, wherein the transmitter comprises:means for transmitting the Internet electronic mail message without using a telephone line. 42. A system according to claim 30, wherein the transmitter comprises:means for transmitting the Internet electronic mail message without using a telephone line. 43. A system according to claim 29, wherein the transmitter comprises:means for transmitting the electronic mail message without using a telephone line. 44. A method according to claim 29, wherein:the monitored device is a printer. 45. A method according to claim 29, wherein:the monitored device is a copier. 46. A system for communicating between a machine and a monitoring device, comprising:sensors within the machine which sense status information to be transmitted to the monitoring device, the machine being selected from the group consisting of a printer, a scanner, a copier, a metering system, and a vending machine; and a transmitter of the machine which transmits the status information using an electronic mail message from the machine to the monitoring device using an Internet e-mail protocol. 47. A system according to claim 46, wherein the transmitter comprises:a device configured to transmit the information and electronic mail message, using the Internet, as an Internet electronic mail message from the monitoring device to the monitored device. 48. A system according to claim 47, further comprising:means for analyzing the status information by the machine, wherein the status information is transmitted using the transmitter of the machine when the status information is analyzed and determined to be within a standard operating range. 49. A system according to claim 48, further comprising:means for determining status information which is outside of normal operating parameters exists in the machine using said sensors; and a transmitter configured to transmit a connection-mode message from the machine to the monitoring device containing the status information which is outside of the normal operating parameters. 50. A system according to claim 47, wherein the transmitter comprises:means for transmitting the Internet electronic mail message through a Local Area Network (“LAN”). 51. A system according to claim 50, wherein the transmitter comprises:means for transmitting the Internet electronic mail message without using a telephone line. 52. A system according to claim 47, wherein the transmitter comprises:means for transmitting the Internet electronic mail message without using a telephone line. 53. A system according to claim 46, wherein the transmitter comprises:means for transmitting the electronic mail message without using a telephone line. 54. A method according to claim 46, wherein:the machine is a printer. 55. A method according to claim 46, wherein:the machine is a copier.