초록 ▼

Computer-based methods and systems are provided for constructing, deploying, executing and managing the performance of electronic contract based service applications across multiple business entities. In this context, the electronic service contract includes information to be used for configuration

Computer-based methods and systems are provided for constructing, deploying, executing and managing the performance of electronic contract based service applications across multiple business entities. In this context, the electronic service contract includes information to be used for configuration and enforcement not just by the primary parties to the contract, but also by other parties referred to herein as sponsored roles in the contract. At least a portion of the contract may be monitored, enforced or managed by at least one of the sponsored roles. In one aspect of the invention, a computer-based electronic business service system includes: (1) a contract builder; (2) a contract deployment component; (3) one or more measurement systems; (4) a violation detection system; and (5) a management system. Generally, the contract builder component provides the mechanism for defining and pricing the contract, checking the validity of the contract and a repository for storing the completed contracts. The deployment system is responsible for configuring the (run-time) system in order to meet one or a set of contracts. The measurement system maintains information on the current system configuration, and run-time information on the metrics that are part of the contract. The violation detection system is responsible for comparing measured parameters against the thresholds defined in the contract and notifying the management system. Upon receipt of a notification, the management system will then issue appropriate actions to correct the problem, as specified in the contract.

대표청구항 ▼

What is claimed is: 1. A computer-based method for use in an electronic business service environment, the method comprising the steps of: constructing an electronic service contract between at least two primary parties, wherein the primary parties comprise a service provider and a service customer,

What is claimed is: 1. A computer-based method for use in an electronic business service environment, the method comprising the steps of: constructing an electronic service contract between at least two primary parties, wherein the primary parties comprise a service provider and a service customer, and wherein the electronic service contract includes specifications for configuration by the primary parties and by at least one sponsored party, the specifications including network performance goals modifiable by any one of the primary parties or the at least one sponsored party; and deploying the electronic service contract to at least one of the parties to configure a computer to implement a service in accordance with specifications in the electronic service contract. 2. The method of claim 1, wherein one of the primary parties sponsors the at least one sponsored party. 3. The method of claim 1, further comprising the step of executing the constructed electronic service contract. 4. The method of claim 1, wherein at least a portion of the electronic service contract is one of monitored, enforced and managed by at least one sponsored party. 5. The method of claim 1, wherein the at least one sponsored party is a business entity that is distinct from the primary parties. 6. The method of claim 1, wherein the electronic service contract comprises one or more service level agreements. 7. The method of claim 6, wherein the one or more service level agreements are deployed to the at least one sponsored party for monitoring in accordance with instructions defined in the electronic service contract. 8. The method of claim 1, wherein one or more primary parties is notified by the at least one sponsored party in response to a violation of a portion of the electronic service contract. 9. The method of claim 1, further comprising the step of outsourcing at least a portion of the tasks associated with the execution of the service. 10. The method of claim 1, wherein at least one task associated with measuring, monitoring and managing the electronic service contract is outsourced to the at least one sponsored party. 11. The method of claim 10, wherein the at least one sponsored party is at least an additional service provider. 12. The method of claim 1, wherein the primary parties comprise the service provider, the service customer, and at least one additional entity in a multi-party electronic service contract. 13. The method of claim 1, wherein the step of deploying the electronic service contract further comprises the step of setting up a contract monitoring and management infrastructure. 14. The method of claim 1, further comprising the step of maintaining information on system configuration. 15. The method of claim 1, further comprising the step of detecting whether a violation of a least a portion of the contract occurs and proposing corrective actions to a management component. 16. The method of claim 1, further comprising enforcing corrective actions in accordance with specifications in the electronic service contract. 17. The method of claim 16, wherein the corrective actions are enforced in response to input associated with a violation detection component. 18. Apparatus for use in an electronic business service environment, the apparatus comprising at least one processor operative to: construct an electronic service contract between at least two primary parties, wherein the primary parties comprise a service provider and a service customer, and wherein the electronic service contract includes specifications for configuration by the primary parties and by at least one sponsored party, the specifications including network performance goals modifiable by any one of the primary parties or the at least one sponsored party; and provide for deployment of the electronic service contract to at least one of the parties to configure a computer to implement a service in accordance with specifications in the electronic service contract. 19. The apparatus of claim 18, wherein one of the primary parties to the contract sponsors the at least one sponsored party. 20. The apparatus of claim 18, wherein the at least one processor is further operative to execute the constructed electronic service contract. 21. The apparatus of claim 18, wherein at least a portion of the electronic service contract is one of monitored, enforced and managed by at least one sponsored party. 22. The apparatus of claim 18, wherein the at least one sponsored party is a business entity that is distinct from the primary parties. 23. The apparatus of claim 18, wherein the electronic service contract comprises one or more service level agreements. 24. The apparatus of claim 23, wherein the one or more service level agreements are deployed to the at least one sponsored party for monitoring in accordance with instructions defined in the electronic service contract. 25. The apparatus of claim 18, wherein the at least one processor is further operative to provide a notice to one or more primary parties from the at least one sponsored party in response to a violation of a portion of the electronic service contract. 26. The apparatus of claim 18, wherein the at least one processor is further operative to outsource at least a portion of the tasks associated with the execution of the electronic service contract. 27. The apparatus of claim 26, wherein the at least a portion of the tasks associated with the execution of the electronic service contract are outsourced to the at least one sponsored party. 28. The apparatus of claim 27, wherein the at least one sponsored party is at least an additional service provider. 29. The apparatus of claim 18, wherein the primary parties comprise the service provider, the service customer, and at least one additional entity in a multi-party electronic service contract. 30. An article of manufacture for use in an electronic business service environment, comprising a machine readable medium containing one or more programs which when executed implement the steps of: constructing an electronic service contract between at least two primary parties, wherein the primary parties comprise a service provider and a service customer, and wherein the electronic service contract includes specifications for configuration by the primary parties and by at least one sponsored party, the specifications including network performance goals modifiable by any one of the primary parties or the at least one sponsored party; and deploying the electronic service contract to at least one of the parties to configure a computer to implement a service in accordance with specifications in the electronic service contract. 31. A computer-based system for use in an electronic business service environment, the system comprising: a contract building component for constructing an electronic service contract between at least two primary parties, wherein the primary parties comprise a service provider and a service customer, and wherein the electronic service contract includes specifications for configuration by the primary parties and by at least one sponsored party, the specifications including network performance goals modifiable by any one of the primary parties or the at least one sponsored party; a deployment component for deploying the electronic service contract to at least one of the parties to configure a computer to implement a service in accordance with specifications in the electronic service contract; a measurement component for maintaining information on system configuration; a violation detection component for at least one of detecting whether a violation of at least a portion of the contract occurs and proposing corrective actions to a management component; and a management component for enforcing corrective actions in accordance with specifications in the electronic service contract.