Leveraging instant messaging presence to drive sales opportunities
IPC분류정보
국가/구분 |
United States(US) Patent
등록
|
국제특허분류(IPC7판) |
|
출원번호 |
US-0816681
(2004-04-02)
|
등록번호 |
US-7257550
(2007-08-14)
|
발명자
/ 주소 |
- Wilson, Jr.,Richard Alexander
- DePoy,James Justin
|
출원인 / 주소 |
- Canon Development Americas, Inc.
|
대리인 / 주소 |
Canon U.S.A., Inc., IP Division
|
인용정보 |
피인용 횟수 :
1 인용 특허 :
3 |
초록
▼
A method and system for providing an application that uses real-time communication to order products and/or services. The method and system comprise launching a real-time chat application on a client device, logging into the real-time chat application, initiating a discovery operation of the client
A method and system for providing an application that uses real-time communication to order products and/or services. The method and system comprise launching a real-time chat application on a client device, logging into the real-time chat application, initiating a discovery operation of the client device upon logging in, displaying peripheral devices connected to the client device detected by the discovery operation, selecting a peripheral device from the detected peripheral devices, displaying products and/or services for the selected peripheral device, and obtaining products and service for the selected peripheral device.
대표청구항
▼
What is claimed is: 1. A method for using real-time communication to obtain products and/or services, comprising: launching a real-time chat application on a client device; logging into the real-time chat application; wherein logging into the real-time chat application initiates a device discovery
What is claimed is: 1. A method for using real-time communication to obtain products and/or services, comprising: launching a real-time chat application on a client device; logging into the real-time chat application; wherein logging into the real-time chat application initiates a device discovery operation on the client device; displaying peripheral devices connected to the client device detected by the device discovery operation; selecting a peripheral device from the detected peripheral devices; displaying products and/or services for the selected peripheral device; and obtaining products and/or services for the selected peripheral device. 2. A method according to claim 1, wherein the products and/or services displayed for the selected peripheral device are provided to the client device by a remote server. 3. A method according to claim 1, wherein the products include consumables for the selected peripheral device. 4. A method according to claim 1, wherein the services include updates for software on the client device. 5. A method according to claim 1, wherein the real-time chat application obtains status information from the detected peripheral devices. 6. A method according to claim 5, wherein the real-time chat application transmits the obtained status information to a remote server. 7. A method according to claim 6, wherein real-time notifications based on the obtained status information are generated by the remote server and transmitted to the real-time chat application. 8. A method according to claim 5, wherein the real-time chat application automatically obtains products and/or services based on the status information. 9. A method according to claim 1, wherein the device discovery operation further comprises detecting peripheral devices connected to the client device via a network. 10. A method according to claim 9, further comprising selecting a peripheral device connected via a network. 11. A method according to claim 10, wherein products and/or services are obtained for the selected peripheral device. 12. A method according jo claim 10, wherein the selected peripheral device can be managed remotely. 13. A system for using real-time communication to obtain products and/or services, comprising: means for launching a real-time chat application on a client device; means for logging into the real-time chat application, wherein logging into the real-time chat application initiates a device discovery, operation on the client device; means for displaying peripheral devices connected to the client device detected by the device discovery operation; means for selecting a peripheral device from the detected peripheral devices; means for displaying products and/or services for the selected peripheral device; and means for obtaining products and/or services for the selected peripheral device. 14. A system according to claim 13, wherein the products and/or services displayed for the selected peripheral device are provided to the client device by a remote server. 15. A system according to claim 13, wherein the products include consumables for the selected peripheral device. 16. A system according to claim 13, wherein the services include updates for software on the client device. 17. A system according to claim 13, wherein the real-time chat application obtains status information from the detected peripheral devices. 18. A system according to claim 17, wherein the real-time chat application transmits the obtained status information to a remote server. 19. A system according to claim 18, wherein real-time notifications based on the obtained status information are generated by the remote server and transmitted to the real-time chat application. 20. A system according to claim 17, wherein the real-time chat application automatically obtains products and/or services based on the status information. 21. A system according to claim 13, wherein the device discovery operation further comprises detecting peripheral devices connected to the client device via a network. 22. A system according to claim 21, further comprising selecting a peripheral device connected to the client device via a network. 23. A system according to claim 22, wherein products and/or services are obtained for the selected peripheral device. 24. A system according to claim 22, wherein the selected peripheral device can be managed remotely.
이 특허에 인용된 특허 (3)
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Haines, Robert E.; Harper, Mark A.; Hinrichs, Kenley; Baumunk, Mary B.; Goettemoeller, Jodi; Whaley, Sharon, Consumable order-assistance system for computer peripheral device within a single connection environment and method for replenishing consumables.
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Hayward, Ken; Krolczyk, Marc J.; Marchionda, Dawn M., Context sensitive web-based user support.
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Hayward, Ken; Krolczyk, Marc J.; Marchlonda, Dawn M., Supply ordering apparatus.
이 특허를 인용한 특허 (1)
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Foladare, Mark Jeffrey; Klein, Reuben, Presence-based communications.
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