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Automatic error and corrective action reporting system for a network storage appliance

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • G06F-011/00
출원번호 US-0953146 (2004-09-28)
등록번호 US-7343529 (2008-03-11)
발명자 / 주소
  • Klinkner,Steven R.
  • Perry,Jay B.
  • Lancaster, Jr.,Larry R.
  • Schoenthal,Scott A.
출원인 / 주소
  • Network Appliance, Inc.
대리인 / 주소
    Blakely Sokoloff Taylor & Zafman LLP
인용정보 피인용 횟수 : 10  인용 특허 : 51

초록

A computer system is coupled to a remote service provider over a network. The computer system, in response to certain events, may generate an error package, which is transmitted to the remote service provider over the network. The error package includes system logs and may include other pertinent da

대표청구항

What is claimed is: 1. A method for handling errors on a remote computer system comprising: generating an error message definition and incorporating the definition into a source code of an operating system for a computer system; generating a catalog of error messages and exporting the catalog to a

이 특허에 인용된 특허 (51)

  1. Brichta Harriet E. ; Stanley Connie K. ; Gerling Geoffrey J. ; Schurig ; III Henry E. ; Byers David M. ; Wells Mitchell G., Analysis of failures in a computing environment.
  2. Jammu, Vinay Bhaskar; Schneider, William Roy; Bliley, Richard Gerald; Varma, Anil; Roddy, Nicholas Edward, Analyzing fault logs and continuous data for diagnostics for a locomotive.
  3. Brown Joseph H. (Windham ME) Bhavsar Dilip K. (Shrewsbury MA), Architecture for system-wide standardized intra-module and inter-module fault testing.
  4. Lu, Scott; England, Trent Lee; Cheng, Phen; Lee, Bong Jae; Jaing, Kathy Yishin, Automatic fault management system utilizing electronic service requests.
  5. Wookey Michael J., Automatic remote computer monitoring system.
  6. Ito Yutaka,JPX ; Egawa Naoko,JPX ; Unai Shogo,JPX ; Murase Tadashi,JPX, Computer-supervising system.
  7. Wakamoto Masaaki (Yokohama JPX) Kim Moo W. (Kawasaki JPX) Fukazawa Mitsunori (Yokohama JPX) Aramaki Takahiro (Kawasaki JPX), Diagnostic expert system.
  8. Miksovsky, Jan T.; Colby, Todd M.; Stevens, Warren G., Dynamic error messaging.
  9. Salem,Hany A., Error analysis fed from a knowledge base.
  10. Fujii Toshihisa ; Call William L. ; Rane Abhijit P., Error management system for supporting the identification and logging of error messages.
  11. Salem,Hany A., First failure data capture.
  12. Stedman, Roy William; Cox, Tim William; Knippa, Sharon Diane, Graphical interface, method, and system for the provision of diagnostic and support services in a computer system.
  13. Cohen, Paul M., Just-in-time software updates.
  14. Benson Frank Edward ; Hicks Daniel Rodman, Message based exception handler.
  15. Donohue Seamus Brendan,IEX, Method and a mechanism for synchronized updating of interoperating software.
  16. Gibbs Vickie L. (Durham NC) Kao Rom-Shen (Durham NC), Method and apparatus for determining error location.
  17. Anglin David M. ; Adams Vernon J. ; Walker Julia C. ; Kleinfelter Kevin P. ; Nugent Michael T., Method and apparatus for facilitating customer service communications in a computing environment.
  18. Taggart, John D.; Acevez, James Joseph; Hager, Jay; van Alphen, Jeroen; Reardon, John David, Method and apparatus for gathering and transmitting information for events relating to a networked appliance.
  19. Lovy,David M.; Fagan,Brant M.; Bojanek,Robert J., Method and apparatus for identifying problems in computer networks.
  20. Platt, David; Lacy, Stephen, Method and apparatus for software failure diagnosis and repair.
  21. Alipui, Gilbert; Britz-Artzi, Hagit; Sharp, Timothy, Method and system for handling errors in a data storage environment.
  22. Skagerling Lennart (Sollentuna SEX), Method and system for monitoring a computer system.
  23. Andrew E. Levi ; Bradley W. Bauer ; Robert C. Woldberg, Method and system for remote device monitoring.
  24. Glerum, Kirk A.; Ruhlen, Matthew J.; LeVine, Eric A.; Oosterhof, E. Peter, Method and system for reporting a program failure.
  25. Eriksson,Peter; Larsson,Magnus, Method for isolating a fault from error messages.
  26. Nouri Ahmad ; Johnson Karl S., Method of reading system log.
  27. Mott Jack E. (Idaho Falls ID), Method of system state analysis.
  28. Bereiter Thomas William ; Vetter Brian Jay, Method, system and computer program product for iterative distributed problem solving.
  29. Varma, Anil; Roddy, Nicholas Edward; Gibson, David Richard, Method, system, and program product for analyzing a fault log of a malfunctioning machine.
  30. McCown Patricia M. (Cresskill NJ) Conway Timothy J. (Highland Park NJ) Jessen Karl M. (Bayonne NJ), Methods and apparatus for monitoring system performance.
  31. Rachlin John N. ; Akkiraju Rama Kalyani Tirumala, Non-invasive networked-based customer support.
  32. Calvert Nathaniel (Rochester MN) Eakins John J. (Rochester MN) Emerick Earl W. (Rochester MN) Johnston David L. (Rochester MN) Koehler John L. (Rochester MN) Miller Gerald P. (Rochester MN) Morcomb J, On-line problem management of remote data processing systems, using local problem determination procedures and a central.
  33. Helgren,Matthew J.; Little,Michael E.; Bingham, Jr.,Paris E.; Martin,Rex G.; Treece,Alan J., Rules-based configuration problem detection.
  34. Goldsmith Alan (Fairport NY) Forbes Hugh O. (Rochester NY), Self contained troubleshooting aid for declared and non declared machine problems.
  35. Randolph C. Smith ; Kay Chan ; Abbey Macias ; Eric Marakovits ; Linda Richards ; Janet Ritzer ; Roger Spotts ; Lisa Stapleton ; Mary Beth Titman, Software patch selection tool.
  36. Tse Anna Y., Software testing apparatus and method.
  37. Andrew, Felix GTi, System and method for automatically diagnosing a computer problem.
  38. Cote Joseph Paul-Emile Pierre ; Thomas Stephen David, System and method for detection of, notification of, and automated repair of problem conditions in a messaging system.
  39. Bortcosh Raouf W. ; Briney Lester S. ; Hastings Steven D. ; Hennessey Timothy J. ; Hoe-Richardson Peter ; Hussong Richard A. ; Kane Edward S. ; Kelley George E., System and method for diagnosing computer faults.
  40. Bluvband Zigmund,ILX, System and method for failure reporting and collection.
  41. Vollmar,Gerhard; Hu,Zaijun; Kallela,Jari; Greulich,Manuel, System and method for generating an XML-based fault model.
  42. Wygodny Shlomo,ILX ; Barboy Dmitry,ILX ; Prouss Georgi,UAX ; Vorobey Anatoly,ILX, System and method for monitoring and analyzing the execution of computer programs.
  43. Colvin, David S., System and method for monitoring software.
  44. Othmer Konstantin ; Derossi Chris, System and method for remotely monitoring a plurality of computer-based systems.
  45. Miller,Jennifer J.; Lenart,Alex, System and method of automatic parameter collection and problem solution generation for computer storage devices.
  46. Godlew Scott A. (Colorado Springs CO) Smith Mark S. (Colorado Springs CO), System and method of proactively and reactively diagnosing a data communication network.
  47. Miller, Allan A., System for automated problem detection, diagnosis, and resolution in a software driven system.
  48. Miller,Allan A., System for automated problem detection, diagnosis, and resolution in a software driven system.
  49. Braun,Richard A., Systems and methods for remote tracking of reboot status.
  50. DeLuca,Anthony J.; Chenery, Jr.,Richard J., Tool supporting system log file reporting.
  51. Asauchi,Noboru, User support.

이 특허를 인용한 특허 (10)

  1. Clemm, L. Alexander; Pignataro, Carlos M.; Dunn, Rodney S.; Chang, Steve Chen-Lin; Lin, Shyyunn Sheran, Adaptively collecting network event forensic data.
  2. Sekhar, Sinu; Chan, Raymond, Efficient cloud-based annotation of crash reports.
  3. Grube, Gary W.; Markison, Timothy W., Efficiently storing data in a dispersed storage network.
  4. Grube, Gary W.; Markison, Timothy W., Efficiently storing data in a dispersed storage network.
  5. Hartinger, Jozef; Baxter, III, Lincoln; Kinlaw, Joshua R.; Hands, Ian P., Exception resolution in a software development session.
  6. Barlow, Jeffrey A.; Calkin, Howard; Walton, Andrew C.; Rajkumari, Anurupa, Field replaceable unit failure determination.
  7. Walton, Andrew C.; Barlow, Jeffrey A., Handling errors in a data processing system.
  8. Gupta, Pramod, Managing maintenance tasks for computer programs.
  9. Agarwal, Gaurav; Iwahashi, Ryan, System and method for providing autosupport for a security system.
  10. O'Sullivan, Patrick Joseph; Gallagher, Brian Douglas; Srikanth, Hema; Mullin, Robert James, System and method for providing server status awareness.
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