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Method and system of remote monitoring and support of devices, including handling email messages having message types specified within the e-mail message 원문보기

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • G06F-015/173
  • G06F-015/16
출원번호 UP-0015659 (2008-01-17)
등록번호 US-7519706 (2009-07-01)
발명자 / 주소
  • Motoyama, Tetsuro
  • Fong, Avery
출원인 / 주소
  • Ricoh Company, Ltd.
대리인 / 주소
    Oblon, Spivak, McClelland, Maier & Neustadt, P.C.
인용정보 피인용 횟수 : 5  인용 특허 : 74

초록

In a system for remotely monitoring networked devices and appliances, email messages are sent across networks, the email messages containing configuration, status or other information. For flexibility, it is desirable to quickly and easily change the message type designation, and to easily determine

대표청구항

The invention claimed is: 1. A method of receiving, at a monitoring device over a network, information concerning a remotely monitored device, the information being contained in a message that also includes a message type designation, the method comprising: parsing, by the monitoring device, an inp

이 특허에 인용된 특허 (74)

  1. Motoyama,Tetsuro; Fong,Avery; Lyapustina,Yevgeniya, Application unit monitoring and reporting system and method.
  2. Ho Shu-Kuang ; Agudelo William ; Wang Yaun-Kong ; Mainemer Carlos I., Communications device with remote device identifier recognition and transmission in accordance with the recognized identifier.
  3. Hall Mary Susan ; Romano George James, Communications tunneling.
  4. Yeager William J., High performance message store.
  5. Nackman Lee Richard ; Karasick Michael ; Barton John Joseph ; Lieber Derek ; Streeter David Joseph,CAX, Incremental compilation of C++ programs.
  6. Ankireddipally, Lakshmi Narasimha; Yeh, Ryh-Wei, Interaction protocol for managing cross company processes among network-distributed applications.
  7. Motoyama Tetsuro, Memory including a data structure used for identifying a communication protocol of a received communication.
  8. Motoyama Tetsuro, Method and apparatus for controlling and communicating with business office devices.
  9. Motoyama Tetsuro (San Jose CA), Method and apparatus for controlling and communicating with business office devices.
  10. Motoyama Tetsuro (San Jose CA), Method and apparatus for controlling and communicating with business office devices.
  11. Motoyama Tetsuro (San Jose CA), Method and apparatus for controlling and communicating with business office devices.
  12. Motoyama Tetsuro (San Jose CA), Method and apparatus for controlling and communicating with business office devices.
  13. Motoyama Tetsuro (San Jose CA), Method and apparatus for controlling and communicating with business office devices.
  14. Friedman, Doron; Singhvi, Ajay; Huse, Brian J., Method and apparatus for distribution of greeting cards with electronic commerce transaction.
  15. Chang, Darwin; Tong, Tony; Chan, Robert M.; Ang, R. Roderick, Method and apparatus for electronically communicating an electronic message having an electronic attachment.
  16. Brian Smiga ; Dennis Buchheim ; Thomas Hagan ; David Wadhwani ; Norman Scott Storkel, Method and apparatus for group action processing between users of a collaboration system.
  17. Smith Marjorie L. ; Smith Mark E. ; Gelling Richard R. ; Cogbill Michael L., Method and apparatus for improved building automation.
  18. Fong Avery ; Motoyama Tetsuro ; Bhatnagar Anurag, Method and apparatus for providing a graphical user interface for creating and editing a mapping of a first structural description to a second structural description.
  19. Motoyama,Tetsuro; Fong,Avery, Method and apparatus utilizing communication means hierarchy to configure or monitor an interface device.
  20. Motoyama Tetsuro, Method and system for controlling and communicating with machines using multiple communication formats.
  21. Motoyama, Tetsuro, Method and system for controlling and communicating with machines using multiple communication formats.
  22. Motoyama,Tetsuro; Fong,Avery, Method and system for diagnosing, collecting information and servicing a remote system.
  23. Motoyama,Tetsuro, Method and system for diagnosis and control of machines using connection and connectionless modes of communication.
  24. Motoyama Tetsuro, Method and system for diagnosis and control of machines using connectionless modes of communication.
  25. Motoyama, Tetsuro; Sekine, Hitoshi, Method and system for displaying various messages while performing tasks or while idling.
  26. Motoyama, Tetsuro, Method and system for maintaining the business office appliance through log files.
  27. Hung, Yat-Sang, Method and system for managing messages.
  28. Motoyama, Tetsuro; Niro, Masaichi, Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to a resource manager.
  29. Motoyama,Tetsuro; Niro,Masaichi, Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to a resource manager.
  30. Motoyama, Tetsuro; Niro, Masaichi, Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to users.
  31. Motoyama, Tetsuro; Niro, Masaichi, Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to users.
  32. Motoyama,Tetsuro; Niro,Masaichi, Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to users.
  33. Motoyama,Tetsuro; Niro,Masaichi, Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to users.
  34. Singhal Sandeep K., Method and system for remotely managing electronic mail attachments.
  35. Motoyama Tetsuro, Method and system for translating documents using different translation resources for different portions of the document.
  36. Motoyama Tetsuro, Method and system for translating documents using different translation resources for different portions of the documents.
  37. Motoyama, Tetsuro; Sekine, Hitoshi, Method and system for updating the device driver of a business office appliance.
  38. Motoyama, Tetsuro; Fong, Avery, Method and system of data collection and mapping from a remote position reporting device.
  39. Motoyama,Tetsuro; Fong,Avery, Method and system of remote diagnostic control and information collection using a dynamic linked library of multiple formats and multiple protocols.
  40. Fong, Avery; Motoyama, Tetsuro; Lyapustina, Yevgeniya, Method and system of remote diagnostic, control and information collection using a dynamic linked library.
  41. Motoyama,Tetsuro; Fong,Avery, Method and system of remote diagnostic, control and information collection using a dynamic linked library of multiple formats and multiple protocols.
  42. Motoyama,Tetsuro; Fong,Avery, Method and system of remote diagnostic, control and information collection using a dynamic linked library of multiple formats and multiple protocols with intelligent formatter.
  43. Motoyama,Tetsuro; Fong,Avery, Method and system of remote diagnostic, control and information collection using a dynamic linked library of multiple formats and multiple protocols with intelligent protocol processor.
  44. Motoyama,Tetsuro; Fong,Avery, Method and system of remote diagnostic, control and information collection using a dynamic linked library of multiple formats and multiple protocols with restriction on protocol.
  45. Motoyama, Tetsuro; Fong, Avery, Method and system of remote monitoring and support of devices, extracting data from different types of email messages, and storing data according to data structures determined by the message types.
  46. Motoyama, Tetsuro; Fong, Avery, Method and system of remote monitoring and support of devices, using POP3 and decryption using virtual function.
  47. Motoyama,Tetsuro; Fong,Avery, Method and system of remote monitoring and support of devices, using POP3 and decryption using virtual function.
  48. Motoyama, Tetsuro; Fong, Avery, Method and system of remote position reporting device.
  49. Tetsuro Motoyama ; Avery Fong, Method and system of remote position reporting device.
  50. Motoyama Tetsuro, Method and system to diagnos a business office device based on operating parameters set by a user.
  51. Zoken Jack M., Method for automatically finding postal addresses from e-mail addresses.
  52. Motoyama,Tetsuro; Fong,Avery, Method for scrambling information about network devices that is placed in email message.
  53. Webb James Francis ; Wedinger Jeffrey Keith ; Wellman John Neil, Multiple printer status information indication.
  54. Pollack, Jordan, Network-based mail attachment storage system and method.
  55. Motoyama Tetsuro ; Fong Avery ; Bhatnagar Anurag, Object-oriented system and computer program product for mapping structured information to different structured information.
  56. Narurkar, Rajen; Bodapati, Chandra, Process of dynamically loading driver interface modules for exchanging data between disparate data hosts.
  57. Motoyama, Tetsuro; Fong, Avery; Lyapustina, Yevgeniya, Remote system usage monitoring with flexible packaging of data.
  58. Hansen, James R., Reporting the state of an apparatus to a remote computer.
  59. Hickman,Paul L.; Gough,James J., System and method for electronic message notification.
  60. Smith, Marcus A.; Ezekiel, David S., System and method for monitoring a computer system process or peripheral.
  61. Petite,Thomas D.; Huff,Richard M., System and method for monitoring and controlling remote devices.
  62. Hiroaki Sekizawa JP, System and method for monitoring the state of a plurality of machines connected via a computer network.
  63. Motoyama Tetsuro, System for determining whether connection or connectionless modes of communication should be used to transmit informatio.
  64. Sorens Michael J. ; Montgomery Kerry A., System for tracking and automatically communicating printer failures and usage profile aspects.
  65. Motoyama, Tetsuro, System uses internet electronic mail for communicating status of a monitored device to a monitoring device.
  66. Motoyama,Tetsuro, System uses internet electronic mail for communicating status of a printing device to a remote computer.
  67. Motoyama, Tetsuro, System uses internet electronic mail for requesting status of a monitored device from a monitoring device.
  68. Motoyama,Tetsuro, System using Internet electronic mail for communicating status of a monitored device to a monitoring device.
  69. Motoyama, Tetsuro, System using internet electronic mail for communicating status of a monitored device to a monitoring device.
  70. Tetsuro Motoyama, System using internet email for communicating status information from business office printing device when it is in normal operating condition.
  71. Motoyama,Tetsuro; Fong,Avery, System, method, and computer program product for transferring remote device support data to a monitor using e-mail.
  72. Davis Jason O'Neal ; Gold Brian Keith, Systems, methods and computer program products for updating hypertext documents via electronic mail.
  73. Fong,Avery; Motoyama,Tetsuro, Verification of scheme used for email message containing information about remotely monitored devices.
  74. Fielding William S.,CAX ; Plater Christopher R.,CAX, Virtual network communication services utilizing internode message delivery task mechanisms.

이 특허를 인용한 특허 (5)

  1. Motoyama, Tetsuro, Method and system for remote diagnostic, control, and information collection based upon a connection or connectionless communication method for sending messages to the resource manager.
  2. Motoyama, Tetsuro, Method and system for remote diagnostic, control, and information collection based upon a connection or connectionless communication method for sending messages to the resource manager.
  3. Motoyama, Tetsuro; Fong, Avery, Method and system of remote diagnostic, control and information collection using a dynamic linked library of multiple formats and multiple protocols with restriction on protocol.
  4. Motoyama, Tetsuro; Fong, Avery, Method and system of remote diagnostic, control and information collection using a dynamic linked library of multiple formats and multiple protocols with restriction on protocol.
  5. Brown, Kevin Michael Mitchell, Representing the structure of a data format using a class-based representation.
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