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High availability VoIP subsystem

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • G06F-011/00
  • G06F-015/173
  • G01R-031/08
  • H04L-012/66
  • H04L-012/28
출원번호 UP-0295753 (2005-12-06)
등록번호 US-7664014 (2010-04-04)
발명자 / 주소
  • Schoeneberger, Carl
  • Broughton, Justin
  • Dimitroff, Michael P.
출원인 / 주소
  • Intervoice, Inc.
대리인 / 주소
    Fulbright & Jaworski L.L.P.
인용정보 피인용 횟수 : 2  인용 특허 : 52

초록

A high availability VoIP system interfacing with a PSTN or other TDM network to provide higher availability and better failure recovery wherein the high availability VoIP system includes a plurality of gateways coupled to at least one hub and a proxy table and a call restoration table configured in

대표청구항

What is claimed is: 1. A method of routing a session initiation protocol voice call through a plurality of gateways using a proxy server priority table, comprising: setting a proxy server priority level to a first level; contacting, by a gateway, a designated proxy server if the proxy server priori

이 특허에 인용된 특허 (52)

  1. Gupta Amit, Apparatus and method for improving performance of proxy server arrays that use persistent connections.
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  12. Delaney, Paul J., Contact center management.
  13. Lu, Leonard L.; Hsing, Deh-Phone K.; Cheng, Bo-Chao; Wu, Tsong-Ho, Content-aware web switch without delayed binding and methods thereof.
  14. Cave,Ellis K.; El Khoury,Roland, Cooperative media applications using packet network media redirection.
  15. McPartlan, Kevin; Komissarchik, Edward; O'Brien, Lauren; Hayes, Robert; McElroy, Katherine; Rafter, John; Sorensen, Gary; Glassman, David, Customer service request allocations based upon real-time data and forecast data.
  16. Whitt Ward, Dynamic staffing of service centers to provide substantially zero-delay service.
  17. Lu, David T.; Zaleckas, Jean F., Enterprise-wide intelligent call center routing.
  18. Steven R. Donovan, Internet protocol telephony voice/video message deposit and retrieval.
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  21. Kung, Fen-Chung; Russell, Jesse Eugene; Sankalia, Anish; Walker, Hopeton S; Wang, Spencer C., Local number portability database for on-net IP call.
  22. Stuart, Robert Oden; Stuart, Scott Patterson; Stuart, II, Robert Oden, Method and apparatus for agent forcing and call distribution for large team call servicing.
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  26. Dilip, Venkatachari; Jawahar, Janardhanan; Vaidyanthan, Murali, Method and apparatus for processing real-time transactions and non-real-time transactions.
  27. Bates Cary L. (Rochester MN) Ryan Jeffrey M. (Byron MN), Method and apparatus for proportionally displaying windows on a computer display screen.
  28. Wu,JianMin; Cheng,Shih An; Chang,Chen Huei, Method and system for connecting to a proxy server with the lowest workload through querying a load monitor.
  29. Cooklev, Todor, Method and system for spatially disjoint joint source and channel coding for high-quality real-time multimedia streaming over connection-less networks via circuit-switched interface links.
  30. Schwartz Fred J. ; Bazerman Steven H., Method for eliminating telephone hold time.
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  32. Steven R. Donovan, Method for providing IP telephony with QoS using end-to-end RSVP signaling.
  33. Gregg Thomas A. (Highland NY) Capowski Robert S. (Verbank NY) Ferraiolo Frank D. (New Windsor NY) Halma Marten J. (Poughquag NY) Hillock Thomas H. (Woodstock NY) Murray Robert E. (Kingston NY), Method for transferring data between processors on a network by establishing an address space for each processor in each.
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  35. Stone, Bradley A., Monitoring and control engine for multi-tiered service-level management of distributed web-application servers.
  36. Crowther, Jonathan M.; Montemurro, Michael P., Multimedia queuing in a customer contact or call center.
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  38. Fitzgerald,Cary, Network telephony devices, softwares and methods for discontinuing transmitting music-on-hold.
  39. Kikinis Dan, Network telephony interface systems between data network telephony and plain old telephone service including CTI enhancement.
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  41. Dabbaghi Hassan (Atlantic Highlands NJ) Finberg Robert (Flemington NJ) Friedes Albert (East Brunswick NJ) Giulianelli Lisa C. (Austin TX) Gore Angela R. (Ocean NJ) Grasty Nadine (Warren NJ) Grove Sus, Recording of automatic number identification to identify lost customers.
  42. Rector, Dusty Dale, Right click for task bar content.
  43. McPartlan, Kevin; Komissarchik, Edward; O'Brien, Lauren; Hayes, Robert; McElroy, Katherine; Rafter, John; Sorensen, Gary; Glassman, David, Staffing-based percentage-allocation routing using real-time data.
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  46. Harris, Scott H.; Johnson, Joel A.; Neiswanger, Jeffery R.; Twitchell, Kevin E., Systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a service representative.
  47. Bauer David L. ; Christensen Tore L., Using web page hit statistics to anticipate call center traffic.
  48. Hochmuth Roland M., Visual command sequence desktop agent.
  49. Okita Glen K. ; Agarwal Suresh K. ; Chan Yiu Man ; McCalmont David T. ; Blatt Robert A., Visual design of workflows for transaction processing.
  50. Jones Wesley Stuart ; Cotton Timothy ; Holland Robert Victor, Voice over internet protocol telephone system and method.
  51. Beaudet Phillip (Pickering CAX) Merks Eduardus A. T. (North York CAX) Rendall Martin (Scarborough CAX) Spall Roger (North York CAX), Window management system with a hierarchical iconic array and miniature windows.
  52. Sand Paul R. (Woodridge IL), Work at home agent ACD call distribution.

이 특허를 인용한 특허 (2)

  1. Iyengar, Rajan; Bourque, Gabriel; Evans, Brian; McCarthy, Jason; Terhune, James, Method and system for fail-safe call survival.
  2. Klincewicz, John Gregory; Choudhury, Gagan; Meier-Hellstern, Kathleen S., Rerouting tunnel traffic in communication networks.
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