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다만, 연합인증을 위해서는 최초 1회만 인증 절차가 필요합니다. (회원이 아닐 경우 회원 가입이 필요합니다.)

연합인증 절차는 다음과 같습니다.

최초이용시에는
ScienceON에 로그인 → 연합인증 서비스 접속 → 로그인 (본인 확인 또는 회원가입) → 서비스 이용

그 이후에는
ScienceON 로그인 → 연합인증 서비스 접속 → 서비스 이용

연합인증을 활용하시면 KISTI가 제공하는 다양한 서비스를 편리하게 이용하실 수 있습니다.

Help center and print center applications

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • G06F-017/60
  • G06F-003/00
  • G06F-009/44
  • G03G-015/00
출원번호 UP-0134680 (2002-04-30)
등록번호 US-7742999 (2010-07-12)
발명자 / 주소
  • Moran, James R.
  • Haddock, Gail
  • Smith, Greg Weston
  • Brannam, Todd
출원인 / 주소
  • AOL Inc.
대리인 / 주소
    Fish & Richardson P.C.
인용정보 피인용 횟수 : 5  인용 특허 : 44

초록

Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifical

대표청구항

What is claimed is: 1. A method of providing service for a computer hardware component, the method comprising: initiating a support application for a computer system; accessing, by the initiated support application, first data indicating a condition of a hardware component of the computer system; d

이 특허에 인용된 특허 (44)

  1. Kodimer Marianne L. ; Kim Joohae ; Danknick Dan ; Mahajan Rakesh, Automatic service requests over the world wide web.
  2. Cheng William ; Hwang Kenneth ; Kannan Ravi ; Katchapalayam Babu ; Liu Bing ; Narasimhan Balaji ; Ramanujam Gopal ; Tran Jonathan, Automatic updating of diverse software products on multiple client computer systems by downloading scanning application to client computer and generating software list on client computer.
  3. Heck Albert E. (1131 Grand Prix St. Charles MO 63301), Bow sight.
  4. Crawford Christopher M., Commercial online software distribution systems and methods using encryption for security.
  5. Gladney Henry M. (Saratoga CA) Lorch Douglas J. (San Jose CA) Mattson Richard L. (San Jose CA), Communication for version management in a distributed information service.
  6. Hoyle Martin David, Computer interface method and apparatus with targeted advertising.
  7. Haines, Robert E.; Harper, Mark A.; Hinrichs, Kenley; Baumunk, Mary B.; Goettemoeller, Jodi; Whaley, Sharon, Consumable order-assistance system for computer peripheral device within a single connection environment and method for replenishing consumables.
  8. Speakman Tony ; Tweedly Alex G. ; Lin Steven ; Farinacci Dino, Content-based filtering of multicast information.
  9. Hayward, Ken; Krolczyk, Marc J.; Marchionda, Dawn M., Context sensitive web-based user support.
  10. Smith Alan P,GBX ; Grace Andrew P,GBX, Control of data transfer and distributed data processing based on resource currently available at remote apparatus.
  11. Lee, Chang Yeol, DC stress supply circuit.
  12. Amundson Anthony P. (Holliston MA) Melhorn Nathan (Framingham MA), Data telecommunications system and method with universal link establishment.
  13. Miura Iwao (Kawasaki JPX), Data transmission processing method and apparatus.
  14. Donohue Seamus,IRX, Distribution of software updates via a computer network.
  15. Bero, Raymond, Dynamically incorporating updates to active configuration information.
  16. Moran,James R.; Haddock,Gail, Help center and filtering applications.
  17. Coale Jerry L. (Aptos CA), Input/output device service alert function.
  18. Menig Paul M. ; Bishel Richard A. ; Renner Goetz,DEX ; Ghitea ; Jr. Nicolae ; Kirn Chris ; Powell Jared A. ; Brandt Peter Charles, Integrated message display system for a vehicle.
  19. Lazarus David Beryl (7852 Spring Ave. Elkins Park PA 19027) Ellis Michael Dean (1300 Kingwood Pl. Boulder CO 80304), Intelligent electronic program guide memory management system and method.
  20. Meyerson, Matthew S., Intelligent update agent.
  21. Steve Goldband ; Ron van Os ; Jeffrey Barth, Interactive customer support for computer programs using network connection of user machine.
  22. Bartel, Mark Allen; Skinner, Craig; Johnson, Ken; Elliott, Katherine, Method and system for automatic firmware updates in a portable hand-held device.
  23. Claremont,Timothy S.; Dabney,Erika C., Method and system for ordering a consumable for a device.
  24. Motoyama Tetsuro, Method and system to diagnos a business office device based on operating parameters set by a user.
  25. Kirk, Daniel B., Method for generating conflict resolutions for air traffic control of free flight operations.
  26. Joohae Kim ; Dan Danknick ; Marianne L. Kodimer ; Rakesh Mahajan, Remote maintenance and servicing of a network peripheral device over the world wide web.
  27. Lam Geoffrey T. ; Malik Ajay ; Ponnuswamy Senthil K. ; Battle Thomas M., Remote procedural call component management method for a heterogeneous computer network.
  28. Haines, Robert E.; Harper, Mark A.; Hinrichs, Kenley; Baumunk, Mary B.; Goettemoeller, Jodi; Whaley, Sharon, Reorder-assistance functionality levels.
  29. Hansen,James R., Reporting the state of an apparatus to a remote computer.
  30. Cole Gary Lee ; Engleman Scott Phillip ; Pritko Steven Michael, Selection of code updates, data updates or new data for client.
  31. Barber Ronald Jason ; Barrett Robert Carl, Selective transformation of multimedia objects.
  32. Hayward, Ken; Krolczyk, Marc J.; Marchlonda, Dawn M., Supply ordering apparatus.
  33. Kenner Brian ; Colby Kenneth W. ; Brownell Lonnie J., System and method for automated identification, retrieval, and installation of multimedia software components.
  34. Angles Paul D. ; Blattner Douglas O., System and method for delivering customized advertisements within interactive communication systems.
  35. Humes Donald Creig, System and method for filtering data received by a computer system.
  36. Perkowski Thomas J., System and method for finding product and service related information on the internet.
  37. William Cheng ; Kenneth Hwang ; Ravi Kannan ; Babu Katchapalayam ; Bing Liu ; Balaji Narasimhan ; Gopal Ramanujam ; Jonathan Tran, System and method for modifying software residing on a client computer that has access to a network.
  38. Fawcett Philip E. (Duvall WA) Blomfield-Brown Christopher (Seattle WA), System and method for providing automated customer support.
  39. Naidoo, Surendra N., System and method for providing geographically-related content over a network.
  40. Eggleston Gene ; Hansen Mitch, System for communicating user-selected criteria filter prepared at wireless client to communication server for filtering data transferred from host to said wireless client.
  41. Bezaire David L. ; Owens Stephen J. H. ; Hronek Daniel J., System for transmitting messages, between an installed network and wireless device.
  42. Parekh, Sanjay M.; Friedman, Robert B.; Tibrewala, Neal K.; Lutch, Benjamin, Systems and methods for determining collecting and using geographic locations of internet users.
  43. Francis X. Sullivan ; Brian Jay Vetter, Technical support chain automation with guided self-help capability using active content.
  44. Krueger Mark H.,JPX ; Logue Jay D., Transcoding data in a proxy computer prior to transmitting the audio data to a client.

이 특허를 인용한 특허 (5)

  1. Li, Ming; Yi, Xiaoyong; Dai, Weiqian; Ye, Raymond Z. L.; Aldrin, Sam K., In-service software patch.
  2. Rehmann, Mark L.; Seibert, Philip M.; Welker, Mark W., Method for establishing interpersonal communication and system.
  3. Tran, Bao Q., Systems and methods for providing customer support.
  4. Tran, Bao Q., Systems and methods for providing customer support.
  5. Tran, Bao Q., Systems and methods for providing customer support.
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