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System and method for classifying text

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • G06F-019/00
출원번호 UP-0843909 (2007-08-23)
등록번호 US-7752159 (2010-07-26)
발명자 / 주소
  • Nelken, Yoram
  • Hajaj, Nissan
  • Magdalen, Yosemina
  • Cohen, Dani
출원인 / 주소
  • International Business Machines Corporation
대리인 / 주소
    Gates & Cooper LLP
인용정보 피인용 횟수 : 22  인용 특허 : 349

초록

A system and method for classifying text includes a pre-processor, a knowledge base, and a statistical engine. The pre-processor identifies concepts in the text and creates a structured text object that contains the concepts. The structured text object is then passed to a statistical engine, which a

대표청구항

What is claimed is: 1. A method of classifying text on a computer for electronic communication management in a contact center, comprising steps of: analyzing, in the computer, text from an electronic communication received from a customer to determine the customer's intent by identifying concepts i

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