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Methods and systems to complete transaction date 원문보기

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • G06F-009/46
출원번호 UP-0209568 (2005-08-22)
등록번호 US-7778861 (2010-09-06)
발명자 / 주소
  • Lewis, Donald C.
출원인 / 주소
  • Aspect Software, Inc.
대리인 / 주소
    Husch Blackwell Sanders Welsh Katz
인용정보 피인용 횟수 : 0  인용 특허 : 26

초록

A method and system to receive transaction data; determine a gap in the transaction data; and use an algorithm to generate data to fill in the gap is described. The algorithm is selected from a group including a first algorithm and a second algorithm. The first algorithm is to determine a dominant p

대표청구항

The invention claimed is: 1. A method comprising: receiving incomplete transaction data at an interface to a processing circuit; determining by the processing circuit a gap in the incomplete transaction data; and using an algorithm implemented by the processing circuit to generate data to fill in t

이 특허에 인용된 특허 (26)

  1. Miloslavsky Alec, Agent-initiated dynamic requeing.
  2. Miloslavsky Alec, Agent-level network call routing.
  3. Miloslavsky Alec, Agent-predictive routing process in call-routing systems.
  4. Miloslavsky Alec, Apparatus and method in improving e-mail routing in an internet protocol network telephony call-in-center.
  5. Miloslavsky Alec ; Goecke Jason ; Deryugin Vladimir N. ; Torba Dmitry A. ; Neyman Igor ; Turovsky Oleg, Apparatus and methods for managing multiple internet protocol capable call centers.
  6. Vladimir N. Deryugin ; Dmitry A. Torba ; Igor Neyman, Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center system.
  7. Koyama Masahiro (Ibaraki-ken JPX) Miyake Norihisa (Matsudo JPX) Sakairi Hiroshi (Tsukuba JPX) Hattori Shizuko (Ibaraki-ken JPX) Momoi Yasuyuki (Ibaraki-ken JPX) Fujimoto Tsutomu (Tochigi-ken JPX) Kai, Control method and control apparatus of factory automation system.
  8. Gisby Doug, Intelligent virtual queue.
  9. Yuri Shtivelman, Method and apparatus for automatic network connection between a small business and a client.
  10. Beck Christopher Clemmett Macleod ; Berke Jonathan Michael ; Johnstone Joel A. ; Mitchell Robin Marie ; Powers James Karl ; Sidell Mark Franklin ; Knuff Charles Dazler, Method and apparatus for creating specialized multimedia threads in a multimedia communication center.
  11. Shtivelman Yuri, Method and apparatus for determining agent availability based on level of uncompleted tasks.
  12. Macleod Beck Christopher Clemmett ; Berke Jonathan Michael ; Johnstone Joel A ; Mitchell Robin Marie ; Powers James Karl ; Sidell Mark Franklin ; Knuff Charles Dazler, Method and apparatus for determining and initiating interaction directionality within a multimedia communication center.
  13. Powers James Karl, Method and apparatus for multiple agent commitment tracking and notification.
  14. Grigory Shenkman ; Alec Miloslavsky, Method and apparatus for providing integrated routing for PSTN and IPNT calls in a call center.
  15. Beck Christopher Clemmett Macleod ; Berke Jonathan Michael ; Johnstone Joel A ; Mitchell Robin Marie ; Powers James Karl ; Sidell Mark Franklin ; Knuff Charles Dazler, Method and apparatus for supporting diverse interaction paths within a multimedia communication center.
  16. Chiodini, Alain, Method and apparatus using pseudo-inverses of linear transformations in multi-carrier modulation receivers and transceivers.
  17. Murai Ryuichi (Kamakura JPX) Kobayashi Kenzo (Kamakura JPX), Method for generating rules for an expert system for use in controlling a plant.
  18. Beck Christopher Clemmett Macleod ; Berke Jonathan Michael ; Johnstone Joel A. ; Mitchell Robin Marie ; Powers James Karl ; Sidell Mark Franklin ; Knuff Charles Dazler, Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions.
  19. Christopher Clemmett Macleod Beck ; Jonathan Michael Berke ; Joel A Johnstone ; Robin Marie Mitchell ; James Karl Powers ; Mark Franklin Sidell ; Charles Dazler Knuff, Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions.
  20. Dailey Russell L., Optimal control system.
  21. Miloslavsky Alec, Parallel data transfer and synchronization in computer-simulated telephony.
  22. Miloslavsky Alec, Skill-based real-time call routing in telephony systems.
  23. Miloslavsky Alec, System for routing electronic mails.
  24. Miloslavsky, Alec, System for routing electronic mails.
  25. Kelly Kevin ; Hollatz Michael C. ; Werve Timothy P., Telecommutable platform.
  26. Kishinsky Konstatin ; Anisimov Nikolay, Telephony call-center scripting by Petri Net principles and techniques.
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