$\require{mediawiki-texvc}$

연합인증

연합인증 가입 기관의 연구자들은 소속기관의 인증정보(ID와 암호)를 이용해 다른 대학, 연구기관, 서비스 공급자의 다양한 온라인 자원과 연구 데이터를 이용할 수 있습니다.

이는 여행자가 자국에서 발행 받은 여권으로 세계 각국을 자유롭게 여행할 수 있는 것과 같습니다.

연합인증으로 이용이 가능한 서비스는 NTIS, DataON, Edison, Kafe, Webinar 등이 있습니다.

한번의 인증절차만으로 연합인증 가입 서비스에 추가 로그인 없이 이용이 가능합니다.

다만, 연합인증을 위해서는 최초 1회만 인증 절차가 필요합니다. (회원이 아닐 경우 회원 가입이 필요합니다.)

연합인증 절차는 다음과 같습니다.

최초이용시에는
ScienceON에 로그인 → 연합인증 서비스 접속 → 로그인 (본인 확인 또는 회원가입) → 서비스 이용

그 이후에는
ScienceON 로그인 → 연합인증 서비스 접속 → 서비스 이용

연합인증을 활용하시면 KISTI가 제공하는 다양한 서비스를 편리하게 이용하실 수 있습니다.

Diagnostic/remote monitoring by email

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • G06F-015/173
출원번호 UP-0869706 (2007-10-09)
등록번호 US-7801984 (2010-10-11)
발명자 / 주소
  • Ly, John Dung-Quang
출원인 / 주소
  • Cisco Technology, Inc.
대리인 / 주소
    Stolowitz Ford Cowger LLC
인용정보 피인용 횟수 : 0  인용 특허 : 35

초록

A network device for use in a communication system having a technical support center operated by a technical support staff, the technical support center being in communication with the network device through a packet switching network. The network device includes one or more hardware subsystems, one

대표청구항

What is claimed is: 1. A method comprising: communicating network information from an access server to a technical support center through a packet switching network; analyzing status information from at least one of a hardware subsystem and a software subsystem of the access server prior to sending

이 특허에 인용된 특허 (35)

  1. Araujo, Kenneth S.; Best, Reginald P.; Douglas, Christopher P.; Heitmueler, Devin J.; Zhang, Siuling C.; Isayev, Gamid, Apparatus and accompanying methods for providing, through a centralized server site, an integrated virtual office environment, remotely accessible via a network-connected web browser, with remote net.
  2. Downes Robert W. (Raleigh NC) Smith Wilson E. (Bahama NC), Apparatus and method for isolating and predicting errors in a local area network.
  3. Solymar Gaber,CAX ; Livingston Peter,CAX, Apparatus and method for monitoring electronic devices via a global network.
  4. Hripcsak George (New York NY), Automated statistical tracker.
  5. Wookey Michael J., Automatic remote computer monitoring system.
  6. Kodimer Marianne L. ; Kim Joohae ; Danknick Dan ; Mahajan Rakesh, Automatic service requests over the world wide web.
  7. Reps Steven M. ; Luzzi Joseph ; Vedati Keshavprasad, Client-based application availability and response monitoring and reporting for distributed computing environments.
  8. Srini Krishnamurthy ; Sunil Sharad Mehta ; Cary Bailey O'Brien, DEVICE MANAGEMENT SYSTEM FOR MANAGING STANDARDS-COMPLIANT AND NON-COMPLIANT NETWORK ELEMENTS USING STANDARD MANAGEMENT PROTOCOLS AND A UNIVERSAL SITE SERVER WHICH IS CONFIGURABLE FROM REMOTE LOCATION.
  9. Corley Robert David ; Dunlap Richard A. ; Hahn Paul S. ; McClung Michael H. ; Pearce Christopher E., Distributed interactive multimedia system architecture.
  10. Wookey Michael J., Dynamic test update in a remote computer monitoring system.
  11. Donaldson Robert E. ; Jensen Jeffrey J. ; McDowall Steven J., Electronic monitoring system and method for externally monitoring processes in a computer system.
  12. Curtis T. Combar ; Robert A. Pfister, Integrated proxy interface for web based telecommunications management tools.
  13. Chebrolu, Prasad Y., Low-impact method and apparatus for maintaining network access servers.
  14. Chari, Srikumar N.; Bright, Kenny L., Managing computer system alerts.
  15. Dhingra,Anurag, Method and apparatus for detecting failures in network components.
  16. Sears Thomas R., Method and apparatus for generating shared modem usage reports in a networked computer system.
  17. Liang, Charles, Method and architecture for monitoring the health of servers across data networks.
  18. Kirrmann Hubert (Dttwil-Baden CHX), Method and storage device for saving the computer status during interrupt.
  19. Burgess Gregory M. (Kirkland WA) Endicott David B. (Plano TX) Camarro Thomas (Troy MI) Jagers Richard C. (Novi MI), Method and system for monitoring the performance of computers in computer networks using modular extensions.
  20. Andrew E. Levi ; Bradley W. Bauer ; Robert C. Woldberg, Method and system for remote device monitoring.
  21. Motoyama,Tetsuro; Fong,Avery, Method and system of remote diagnostic, control and information collection using multiple formats and multiple protocols with delegating protocol processor.
  22. Faraldo, II, David D., Method of and apparatus for remote monitoring.
  23. Chu, Gigi; Burdick, Matt; Bhide, Shekhar; Dickson, Craig; Verma, Sudanshu; Leong, John; Davis, Chris, Methods and apparatus for monitoring end-user experience in a distributed network.
  24. Vikas Chandra ; Mark Eric McCorry ; David Vi Hien Quan ; Peter James Schwaller ; Christopher David Selvaggi ; John Lee Wood, Methods, systems and computer program products for scheduled network performance testing.
  25. Robert R. Hunter ; David A. Vogt ; Leslie Cheong, Multi-capability facilities monitoring and control intranet for facilities management system.
  26. Sistanizadeh, Kamran; Kamali, Masoud M., Operations and provisioning systems for service level management in an extended-area data communications network.
  27. Amnon Landan, Post-deployment monitoring of server performance.
  28. Lee Kyung-Sang (Suwon KRX), Power-supply controller of computer.
  29. Stupek, Jr., Richard A.; Justice, Jr., William D.; Rozzi, James A., Programmable operational system for managing devices participating in a network.
  30. John Gamwell Almstead ; Maheshch Amritlal Morjaria ; Keith Andrew Longtin, Remote diagnostic system and method collecting sensor data according to two storage techniques.
  31. Gupta Dev Vrat ; Chen Yu-Ren Brian ; Sharper Craig A. ; Stone Alan E., Scalable multimedia network.
  32. Anderson, Robin L.; Perholtz, Ronald J.; Hawkins, Dennis, System and method for accessing and operating personal computers remotely.
  33. Niemi Frederick Eldin, System for characterizing information from an information producer.
  34. Defoss챕,Erin M., System using environmental sensor and intelligent management and control transceiver for monitoring and controlling remote computing resources.
  35. Harvey Andrew, Virtual interfaces with dynamic binding.
섹션별 컨텐츠 바로가기

AI-Helper ※ AI-Helper는 오픈소스 모델을 사용합니다.

AI-Helper 아이콘
AI-Helper
안녕하세요, AI-Helper입니다. 좌측 "선택된 텍스트"에서 텍스트를 선택하여 요약, 번역, 용어설명을 실행하세요.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.

선택된 텍스트