초록 ▼

The present disclosure provides a system and method configured to provide a caller with selectable activities and entertainment when the caller is on-hold. The system and method establishes a connection between a caller and a receiving system, wherein the receiving system is configured to access a p

The present disclosure provides a system and method configured to provide a caller with selectable activities and entertainment when the caller is on-hold. The system and method establishes a connection between a caller and a receiving system, wherein the receiving system is configured to access a plurality of entertainment sources utilizing a selectable link. The receiving system can determine a caller's selection and retrieve the selection from an entertainment provider that stores the selection. The caller can select an entertainment category from a plurality of entertainment categories and select specific audible selections within the categories to be played to the caller. The system and method can provide a menu driven interaction and respond to voice commands and touchtone input to provide the selected entertainment from specific artists, games, and entertainers.

대표청구항 ▼

1. A caller on-hold system comprising: an on-hold caller interface configured to provide caller selectable entertainment to a caller while on-hold during a call;a processor configured to prompt the caller for selection of an entertainment type by category based upon available entertainment providers

1. A caller on-hold system comprising: an on-hold caller interface configured to provide caller selectable entertainment to a caller while on-hold during a call;a processor configured to prompt the caller for selection of an entertainment type by category based upon available entertainment providers;a receiver for receiving caller input; anda communication link between the on-hold caller interface and the available entertainment providers wherein the caller can select a category of entertainment from a plurality of entertainment providers, and wherein the caller input includes one of requesting to advance the caller selectable entertainment to a specific point and requesting to pause the caller selectable entertainment;wherein the processor enables an award to be provided to the caller based on participation in the caller selectable entertainment when the caller selectable entertainment is a game. 2. The system of claim 1, further comprising an entertainment storage system accessible by selectable links, the entertainment storage system communicatively coupled to the processor to provide audio to the caller. 3. The system of claim 1, further comprising a speech recognition module configured to receive an utterance from the caller, the processor configured to provide an entertainment selection based on the received utterance. 4. The system of claim 1, further comprising a dual tone multi-frequency detector configured to receive touch tone input from the caller, wherein the processor is configured to provide selectable audio to the caller in response to the touch tone input. 5. A computer readable storage medium comprising: operational instructions that, when executed by a processor, cause the processor to establish a connection with a caller at a receiving system and place the caller on hold based on an availability of services associated with the receiving system, the receiving system configured to access a plurality of entertainment categories, the plurality of entertainment categories having a plurality of entertainment providers selectable from communication links;operational instructions that, when executed by the processor, cause the processor to receive a first request from the caller for a specific entertainment option selected from the plurality of entertainment categories;operational instructions that, when executed by the processor, cause the processor to query the caller for the specific entertainment option when the first request is not recognized;operational instructions that, when executed by the processor, cause the processor to prompt the caller for confirmation of the specific entertainment option selected by the caller in response to recognition of the specific entertainment option selected by the caller prior to providing the caller with the specific entertainment option;operational instructions that, when executed by the processor, cause the processor to process the first request by the caller;operational instructions that, when executed by the processor, cause the processor to provide entertainment to the caller via a selectable communication link while the caller is on-hold; andoperational instructions that, when executed by the processor, enable an award to be provided to the caller based on participation in the entertainment when the entertainment is a game. 6. The computer readable storage medium of claim 5, further comprising operational instructions that, when executed by the processor, cause the processor to select an access link associated with one of a television station, a radio station, an Internet address, a telephone number, a local entertainment content library, and a satellite transmission. 7. The computer readable storage medium of claim 5, further comprising operational instructions that, when executed by the processor, cause the processor to prompt the caller for an entertainment category, and responsive to an utterance by the caller, prompt the caller for one of an artist, a trade name, a show title, and a game title. 8. The computer readable storage medium of claim 5, further comprising operational instructions that, when executed by the processor, cause the processor to receive show title selections from the caller including one of local news, state news, national news, international news, weather, financial news, television talk shows, sporting events in process, sporting news by region, comedy, radio talk shows, television shows, variety shows, and a local entertainment guide. 9. A method of providing on-hold interactive audio, the method comprising: establishing a connection with a caller at a receiving system configured to access a plurality of entertainment providers;receiving a first request from the caller for a particular entertainment selection provided by at least one of the plurality of entertainment providers;in response to not recognizing the first request, prompting the caller with at least one query to determine the particular entertainment selection;in response to recognizing the particular entertainment selection, prompting the caller for confirmation of the particular entertainment selection;establishing a communication link with one of the plurality of entertainment providers with respect to the particular entertainment selection associated with the first request after confirmation of the particular entertainment selection to provide the particular entertainment selection to the caller while the caller is on-hold; andenabling an award to be provided to the caller based on participation in the particular entertainment selection when the particular entertainment selection is a game. 10. The method of claim 9, further comprising pausing the particular entertainment selection in response to receiving a second request from the caller. 11. The method of claim 9, further comprising playing samples of different entertainment shows in response to receiving a second request from the caller.