A method and system for monitoring and controlling machines, such as printers, copiers, facsimile machine and other image forming machines. A server is used for transmitting and communicating information among machines and computers. The server acquires, after machine installation, reference values
A method and system for monitoring and controlling machines, such as printers, copiers, facsimile machine and other image forming machines. A server is used for transmitting and communicating information among machines and computers. The server acquires, after machine installation, reference values and during operation, current condition information. The server evaluates this information with the reference values such that a response to the machine may be executed remotely. The server also may update the reference values which change during operation.
대표청구항▼
1. A method of monitoring an image forming apparatus, comprising: communicating from the image forming apparatus to a server which is remote from the image forming apparatus a condition of the image forming apparatus;sending an email from the server to a terminal which is remote from the image formi
1. A method of monitoring an image forming apparatus, comprising: communicating from the image forming apparatus to a server which is remote from the image forming apparatus a condition of the image forming apparatus;sending an email from the server to a terminal which is remote from the image forming apparatus and remote from the server;reading the email at the terminal, using an email program; andviewing, in response to a reading of the email, a condition of the image forming apparatus, using a browser. 2. The method of claim 1, wherein the step of viewing comprises: viewing the condition using a web browser which is different from the email program. 3. The method according to claim 2, wherein the step of sending is performed in response to an abnormal condition in the image forming apparatus. 4. The method according to claim 2, wherein the step of communicating is performed in response to an abnormal condition in the image forming apparatus. 5. A method of monitoring an image forming apparatus, comprising the steps of: determining at the image forming apparatus a machine notification based on a condition of the image forming apparatus;transmitting, from the image forming apparatus to a server, said machine notification;determining, at said server, at least one electronic address which is capable of receiving an electronic message, whereby the step of determining is based on the machine notification;sending, from said server to at least one terminal which is remote from the image forming apparatus, said electronic message based on said machine notification;opening, at said remote computer, a browser; andaccessing, via said browser, data related to operation of said image forming apparatus, said data determined based on said electronic messagewhereby said electronic message is used to open a browser at said remote terminal, and to access, via said browser, data related to operation of said image forming apparatus; andadjusting, from the server, said data associated with operation of said image forming apparatus. 6. The method of claim 5, wherein said electronic message is at least one of an e-mail, a telephone call and a pager message. 7. The method of claim 5, wherein said machine notification includes a machine identification and a type of machine notification. 8. The method of claim 5, further including the steps of: sending, to said image forming apparatus, a termination of said machine notification, said termination based on the evaluation of said data. 9. The method of claim 5, wherein said machine notification is selected from the group consisting of a manual call, a service call and a customer call. 10. The method of claim 5, wherein said machine notification is automatically initiated by said image forming apparatus. 11. The method of claim 5, wherein said machine notification is initiated by a user at said image machineforming apparatus. 12. The method of claim 5, further including the steps of: adjusting, from the server, said data associated with operation of said image machine. 13. An image forming apparatus monitoring system, comprising: means for communicating from the image forming apparatus to a server which is remote from the image forming apparatus a condition of the image forming apparatus;means for sending an email from the server to a terminal which is remote from the image forming apparatus and remote from the server;means for reading the email at the terminal, using an email program; andmeans for viewing, in response to a reading of the email, a condition of the image forming apparatus, using a browser. 14. The system of claim 13, wherein said means for viewing includes a web browser which is different from the email program. 15. The system of claim 13, wherein said e-mail is sent based on an abnormal condition in the image forming apparatus. 16. The system of claim 15, wherein said abnormal condition is selected from the group consisting of hardware problems, software problems, or combinations thereof. 17. The system of claim 15, wherein said condition is communicated based on said abnormal condition in the image forming apparatus. 18. The system of claim 13, further comprising: a resource planning system which determines, based on said machine notification, a status of service dispatching. 19. A system for monitoring an image forming apparatus, comprising: means for determining at the image forming apparatus a machine notification based on a condition of the image forming apparatus;means for transmitting, from the image forming apparatus to a server, said machine notification;means for determining, at said server, at least one electronic address which is capable of receiving an electronic message, whereby the step of determining is based on the machine notification;means for sending, from said server to at least one terminal which is remote from the image forming apparatus, said electronic message based on said machine notification;means for opening, at said remote computer, a browser; andmeans for accessing, via said browser, data related to operation of said image forming apparatus, said data determined based on said electronic messagewhereby said electronic message is used to open a browser at said remote terminal, and to access, via said browser, data related to operation of said image forming apparatus; andmeans for adjusting, from the server, said data associated with operation of said image forming apparatus. 20. The system of claim 19, wherein said electronic message is at least one of an e-mail, a telephone call and a pager message. 21. The system of claim 19, wherein said machine notification includes a machine identification and a type of machine notification. 22. The system of claim 19, further comprising: means for sending, to said image forming apparatus, a termination of said machine notification, said termination based on the evaluation of said data. 23. The methodsystem of claim 19, wherein said machine notification is selected from the group consisting of a manual call, a service call and a customer call. 24. The methodsystem of claim 19, wherein said machine notification is automatically initiated by said image forming apparatus. 25. The methodsystem of claim 19, wherein said machine notification is initiated by a user at said image machineforming apparatus. 26. The method of claim 19, further including the steps of: adjusting, from the server, said data associated with operation of said image machine. 27. A method of communicating, comprising: sending an email from a first device containing information related to an image forming apparatus to a second device;reading the email at the second device, using an email program; andviewing, in response to a reading of the email, a condition of the image forming apparatus, using a browser. 28. A system for communicating, comprising: means for sending an email from a first device containing information related to an image forming apparatus to a second device;means for reading the email at the second device, using an email program; andmeans for viewing, in response to a reading of the email, a condition of the image forming apparatus, using a browser. 29. A system for monitoring an image forming apparatus, comprising: a first processor configured to determine at the image forming apparatus a machine notification based on a condition of the image forming apparatus;a first communication unit configured to transmit, from the image forming apparatus to a server, said machine notification;a second processor configured to determine, at said server, at least one electronic address which is capable of receiving an electronic message, whereby the determination is based on the machine notification;a second communication unit configured to send, from said server to at least one terminal which is remote from the image forming apparatus, said electronic message based on said machine notification;whereby said electronic message is used to open a browser at said remote terminal, and to access, via said browser, data related to operation of said image forming apparatus; andan adjustment unit configured to adjust, from the server, said data associated with operation of said image forming apparatus. 30. The system of claim 29, wherein said electronic message is at least one of an e-mail, a telephone call and a pager message. 31. The system of claim 29, wherein said machine notification includes a machine identification and a type of machine notification. 32. The system of claim 29, further comprising: a sending unit configured to send, to said image forming apparatus, a termination of said machine notification, said termination based on the evaluation of said data. 33. The system of claim 29, wherein said machine notification is selected from the group consisting of a manual call, a service call and a customer call. 34. The system of claim 29, wherein said machine notification is automatically initiated by said image forming apparatus. 35. The system of claim 29, wherein said machine notification is initiated by a user at said image forming apparatus.
연구과제 타임라인
LOADING...
LOADING...
LOADING...
LOADING...
LOADING...
이 특허에 인용된 특허 (6)
Frantz Robert H., E-mail system and interface for equipment monitoring and control.
Motoyama, Tetsuro; Niro, Masaichi, Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to a resource manager.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.