IPC분류정보
국가/구분 |
United States(US) Patent
등록
|
국제특허분류(IPC7판) |
|
출원번호 |
US-0100157
(2002-03-19)
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등록번호 |
US-8510171
(2013-08-13)
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발명자
/ 주소 |
- Pederson, Jon
- Junger, Peter J.
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출원인 / 주소 |
|
대리인 / 주소 |
|
인용정보 |
피인용 횟수 :
14 인용 특허 :
127 |
초록
▼
An electronic product registration (ER) system which enables a retailer, preferable in cooperation with its vendors, to provide a customized return/warranty program for customers on a product-by product basis. The original policy(ies) in the ER system can be modified for a particular product and the
An electronic product registration (ER) system which enables a retailer, preferable in cooperation with its vendors, to provide a customized return/warranty program for customers on a product-by product basis. The original policy(ies) in the ER system can be modified for a particular product and the modified policy is stored in the ER system so that the modified policy can be accessed if the product is again presented for a return/warranty transaction.
대표청구항
▼
1. A method of operating an electronic product registration system with a customizable return program, the method comprising: defining an original return policy for a set of serialized products in the electronic product registration system, wherein the electronic product registration system comprise
1. A method of operating an electronic product registration system with a customizable return program, the method comprising: defining an original return policy for a set of serialized products in the electronic product registration system, wherein the electronic product registration system comprises at least a computer processor;receiving, in connection with the electronic product registration system, a first serialized product of the set of serialized products presented for a first return request, the first serialized product having a first unique identifier associated with the pre-defined original return policy;verifying, via the electronic product registration system, the first unique identifier, wherein the verifying comprises determining that the first serialized product does not qualify for return under the pre-defined original return policy or any other pre-defined return policy;defining, using the electronic product registration system, a customized return policy for the first serialized product, the customized return policy being different from the original return policy and reflecting a planned course of action for the received first serialized product;handling, in cooperation with the electronic product registration system, the first return request based on the customized return policy;storing, in the electronic product registration system, the customized return policy, wherein the storing comprises overriding the pre-defined original return policy to create and store a modified return policy in the electronic product registration system, wherein the modified return policy acts as a pre-defined return policy for future returns of other serialized products in the set of serialized products;receiving, in connection with the electronic product registration system, a second serialized product of the set of serialized products presented for a second return request, the second serialized product having a second unique identifier associated with the pre-defined original return policy;accessing, using the electronic product registration system, the modified return policy upon receiving the second return request; andhandling, in cooperation with the electronic product registration system, the second return request based on the modified return policy. 2. The method of claim 1, wherein defining an original return policy includes defining a plurality of policies for the serialized products. 3. The method of claim 2, wherein the plurality of policies include vendor and retailer policies. 4. The method of claim 1, further comprising enabling customization of the original return policy in accordance with preapproved modifications. 5. The method of claim 4, wherein the preapproved modifications are defined by both the retailer and the vendor. 6. The method of claim 4, further comprising making the preapproved modifications available to a user through the electronic product registration system. 7. The method of claim 1, further comprising requiring an authorized person to define the customized return policy in the electronic product registration system. 8. A method of operating an electronic product registration system with a customizable warranty program, the method comprising: defining an original warranty policy for a set of serialized products in the electronic product registration system, wherein the electronic product registration system comprises at least a computer processor;receiving, in connection with the electronic product registration system, a first serialized product of the set of serialized products presented for a first warranty request, the first serialized product having a first unique identifier associated with the pre-defined original warranty policy;verifying, via the electronic product registration system, the first unique identifier, wherein the verifying comprises determining that the first serialized product does not qualify for warranty under the pre-defined original warranty policy or any other pre-defined warranty policy;defining, using the electronic product registration system, a customized warranty policy for the first serialized product, the customized warranty policy being different from the original warranty policy and reflecting a planned course of action for the received first serialized product;handling, in cooperation with the electronic product registration system, the first warranty request based on the customized warranty policy;storing, in the electronic product registration system, the customized warranty policy, wherein the storing comprises overriding the pre-defined original warranty policy to create and store a modified warranty policy in the electronic product registration system, wherein the modified warranty policy acts as a pre-defined warranty policy for future warranty requests of other serialized products in the set of serialized products;receiving, in connection with the electronic product registration system, a second serialized product of the set of serialized products presented for a second warranty request, the second serialized product having a second unique identifier associated with the pre-defined original warranty policy;accessing, using the electronic product registration system, the modified warranty policy upon receiving the second warranty request; andhandling, in cooperation with the electronic product registration system, the second warranty request based on the modified warranty policy. 9. The method of claim 8, wherein defining an original warranty policy includes defining a plurality of policies for the serialized products. 10. The method of claim 9, wherein the plurality of policies include vendor and retailer policies. 11. The method of claim 8, further comprising enabling customization of the original warranty policy in accordance with preapproved modifications. 12. The method of claim 11, wherein the preapproved modifications are defined by both the retailer and the vendor. 13. The method of claim 11, further comprising making the preapproved modifications available to a user through the electronic product registration system. 14. The method of claim 8, further comprising requiring an authorized person to define the customized warranty policy in the electronic product registration system. 15. The method of claim 1, wherein either the original return policy or the customized return policy allows returns for products purchased within 90 days. 16. The method of claim 8, wherein either the original warranty policy or the customized warranty policy allows warranty service for products purchased within 90 days. 17. The method of claim 1, wherein the original return policy includes at least one original return policy term, wherein the customized return policy includes at least one customized return policy term, andwherein at least one said customized return policy term is inconsistent with at least one said original return policy term. 18. The method of claim 8, wherein the original warranty policy includes at least one original warranty policy term, wherein the customized warranty policy includes at least one customized warranty policy term, andwherein at least one said customized warranty policy term is inconsistent with at least one said original warranty policy term.
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