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Method and system for personalized dealership customer service 원문보기

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • G01M-017/00
  • G06F-007/00
  • G06F-019/00
  • H04B-001/3822
  • G06Q-010/06
  • G07C-005/00
출원번호 US-0767469 (2013-02-14)
등록번호 US-9184777 (2015-11-10)
발명자 / 주소
  • Esselink, Chad Evert
  • Boes, Chad Christopher
  • Hentschel, Jeffrey Lee
  • Rao, Jayanthi
  • Shaffer, Andrew
출원인 / 주소
  • Ford Global Technologies, LLC
대리인 / 주소
    Stec, Jennifer M.
인용정보 피인용 횟수 : 4  인용 특허 : 45

초록

A vehicle computing system enables one or more processers to communicate with a service center and present service instructions to an output device at the vehicle. The output device presenting information may include, but is not limited to, a vehicle occupant's cell phone device. The vehicle computi

대표청구항

1. A system comprising: a vehicle processor communicating with an in-vehicle display and configured to, in response to detection of a signal associated with a service center communication system (SCCS), transmit a media access control (MAC) address to the SCCS,receive data from the SCCS including se

이 특허에 인용된 특허 (45)

  1. Godau Ralf,DEX ; Dammann Eberhard,DEX ; Penzenstadler Fritz,DEX, Arrangement for the wireless exchange of data between a servicing device and a control unit in a motor vehicle.
  2. Ohira Masaaki,JPX, Demonstration method and apparatus for vehicle navigation.
  3. Kokes, Michael; Schleif, Werner, Device and method for performing remote diagnostics on vehicles.
  4. Sutardja, Sehat, GPS-based traffic monitoring system.
  5. Harrod, Gregory Ralph; Beers, Bradley A.; Carmichael, Grant E.; Bentz, Jedidiah O., Indoor air quality controllers and user interfaces.
  6. Lowrey, Larkin Hill; Banet, Matthew J.; Lightner, Bruce; Borrego, Diego; Myers, Chuck; Williams, Wade, Internet-based vehicle-diagnostic system.
  7. Lowrey, Larkin Hill; Banet, Matthew J.; Lightner, Bruce; Borrego, Diego; Myers, Chuck; Williams, Wade, Internet-based vehicle-diagnostic system.
  8. Aditham,Shiva, Low cost compliance test system and method.
  9. Iggulden,Jerry; Fields,Kyle; St. Antoine,Arthur, Method and apparatus for setting programmable features of a motor vehicle.
  10. Wubbena,William Hobson; Benvenga,Carl, Method and apparatus for verifying the operation of a plurality of test system instruments.
  11. Cataldo, Anthony Joseph; Haggerty, Terry; Ubik, Henry Thomas; Patel, Mona; Harrington, Tim; Bacon, Tom; Wisherd, Dave; Bowman, Doug, Method and system for capturing vehicle data using an RF transmitter.
  12. Kacel, Richard J., Method and system for managing vehicle control modules through telematics.
  13. Nortrup, Edward H., Method and system for providing travel time information.
  14. Meier Arendt,Guido; M철ll,Winfried, Method for controlling the outputting of messages.
  15. Altrichter,Ralf; Heuzeroth,Dirk; Kehrer,Gerd; Raitza,Robert Martin, Method of calculating a route based on estimated energy consumption.
  16. Narayan,Anand; Hameed,Salmaan; Javadekar,Kiran A., Method of remotely controlling devices for endoscopy.
  17. Desborough, Lane David, Method, system, and apparatus for operating a vehicle.
  18. Ross, Joseph N.; Kaiser, Micah J.; Santori, Nello Joseph; Boll, David P., Methods and systems for testing navigation routes.
  19. Rynd,Richard, Mobile hospital bed scale.
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  21. Anderson Eric G., Navigation simulator and recorder.
  22. Yasuhiro Monde JP; Kazuya Tabata JP, Navigation system.
  23. Ellis, Michael; Ellis, Caron, Personal data collection systems and methods.
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  25. Isaac,Emad; Van Goethem,Tim R.; Ayoub,Ramy P.; D'Avello,Robert F., Rapid vehicle bus network activity.
  26. Ohtsu,Akihiko; Torii,Toyotaka; Sawada,Yasuhiro; Watari,Katsuyoshi; Hashimoto,Yuichi; Kuroda,Mitsuhide, Road traffic simulation apparatus.
  27. Fujiwara, Junsuke; Fushiki, Takumi; Endo, Yoshinori, Route search device and route search method.
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  29. Grieco, Nicholas; Hofman, James C.; Hofman, Gerry T.; Grieco, Luigi; Brian, Michael, Software tool for automated diagnosis and resolution of problems of voice, data and VoIP communications networks.
  30. Kantarjiev, Christopher; Hubbard, Jonathan; Tash, Jonathan, System and method for delivering departure notifications.
  31. Hodges, Thomas A., System and method for performing vehicle diagnostics.
  32. Mocek,Darryl, System and method for testing telematics software.
  33. Shi, Jianying, System and method to load vehicle operation software and calibration data in general assembly and service environment.
  34. Krzyzanowski, Paul; Barclay, David, System, method and apparatus for advanced utility control, monitoring and conservation.
  35. Bromley,William; Carl,Brian R.; Chang,Sam; Crull,Brian; Ditchfield,Andrew; Essenmacher,Dennis; Kapolka,Michael, System, method and computer program product for remote vehicle diagnostics, monitoring, configuring and reprogramming.
  36. Brown, Steven T., Systems and methods for analyzing the use of mobile resources.
  37. Lowrey,Larkin Hill; Banet,Matthew J.; Washicko,Paul, Telematics device for vehicles with an interface for multiple peripheral devices.
  38. Breed, David S., Telematics system for vehicle diagnostics.
  39. Meadows, Vernon; Koval, Joseph Paul, Travel route system and method.
  40. Amano, Kouji, Travel support system, method thereof, program thereof, and recording medium containing the program.
  41. Kevin D. Snow ; Matt W. Starks ; Steven L. Melvin ; Douglas C. Gooch ; Edward Handley, Vehicle component diagnostic and update system.
  42. Shumate, Dwayne M., Vehicle diagnosis system and method.
  43. Ling, Raymond Scott; Hutchinson, Richard Ashton; Steigerwald, III, Wilbert John; Say, William Andrew; O'Malley, Patrick Lawrence; Shrallow, Dane Allen; Everett, William Curtis; McMillan, Robert John, Vehicle monitoring system.
  44. Coffee, John R.; Rudow, Richard W.; Allen, Robert F.; Billings, Mark; Dye, David A.; Kirchner, Mark L.; Lewis, Robert W.; Marvin, Kevin M.; Sleeper, Robert D.; Tekniepe, William A., Vehicle tracking, communication and fleet management system.
  45. Lightner, Bruce; Borrego, Diego; Myers, Chuck; Lowrey, Larkin Hill, Wireless diagnostic system and method for monitoring vehicles.

이 특허를 인용한 특허 (4)

  1. Krishnan, Venkatesh, Keyless vehicle systems.
  2. Linden, H. Paul Tsvi; Bejune, Daniel Carl; Van Wiemeersch, John Robert; Kleve, Robert Bruce; Ricks, John Thomas; Papanikolaou, Kosta; Mass, Noah Barlow; Boran, Lisa Therese; Brombach, Ronald Patrick; Weinfurther, Jim Michael, Powered latch system for vehicle doors and control system therefor.
  3. Linden, H. Paul Tsvi; Eddy, III, John; Radjewski, Christopher Matthew; Hicks, Spencer; Ricks, John Thomas, Priority driven power side door open/close operations.
  4. Withers, Kim; Harten, Joseph, Temporary bluetooth pairing.
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