[국내논문]
112, 119 긴급신고 대응 지능화 기술 개발 동향
(Trends in Development of Intelligent Response Technology for 112 and 119 Emergency Calls )
이민정
(과학치안공공ICT연구센터)
,
박현호
(과학치안공공ICT연구센터)
,
백명선
(과학치안공공ICT연구센터)
,
권은정
(과학치안공공ICT연구센터)
,
변성원
(과학치안공공ICT연구센터)
,
박영수
(과학치안공공ICT연구센터)
,
정의석
(과학치안공공ICT연구센터)
,
박혜숙
(국방안전융합연구본부)
전자통신동향분석 = Electronics and telecommunications trends
, 2023
, 한국전자통신연구원
1.재난정보통신(EE13,
88%)
2.위성/전파(EE05,
8%)
3.무선 통신·네트워크(EE06,
1%)
Emergency numbers, such as 112 and 119, are used in many countries to connect people in need with emergency services such as police, fire, and medical assistance. We describe development directions of intelligent response technology for emergency calls. The development of this technology refers to enhancing the efficiency and effectiveness of response systems by using advanced methods such as artificial intelligence, machine learning, and big data analytics. We focus on a system that assists the receptionist of an emergency call. In the future, the recognition rate and decision-making accuracy of intelligent response technologies should be improved considering characteristics of public safety and emergency domain data. Although the current technology remains at the level of assisting a receptionist, a fully autonomous response technology is expected to emerge in the future.