In the tourism industry, customers' satisfaction is the final result of the business, and it is the customers' subjective feeling derived by comparing expectation with experience after finishing the tour. To cater for customers‘ satisfaction, the quality of human resources such as the tourist guide should be improved, because it is the tourist guide, who leads the tour, fosters delightful atmosphere and makes direct contact with tourists. With these premises, the survey on the convention participants' behavior on time-spending was conducted and Tourism communication is classified into 3 main parts, that is GI(General Information), CI(Cultural Information), and PI(Professional Information). CI is mainly centered around tourist guide's communication, which will be compared with Business Communication and finally some discourse traits are illustrated, which will also be the traits of Tourism English.
In the tourism industry, customers' satisfaction is the final result of the business, and it is the customers' subjective feeling derived by comparing expectation with experience after finishing the tour. To cater for customers‘ satisfaction, the quality of human resources such as the tourist guide should be improved, because it is the tourist guide, who leads the tour, fosters delightful atmosphere and makes direct contact with tourists. With these premises, the survey on the convention participants' behavior on time-spending was conducted and Tourism communication is classified into 3 main parts, that is GI(General Information), CI(Cultural Information), and PI(Professional Information). CI is mainly centered around tourist guide's communication, which will be compared with Business Communication and finally some discourse traits are illustrated, which will also be the traits of Tourism English.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.