The present study attempts to consider the performance of the social workers in in-home service centers as a case manager, and examine their needs for administrative, educational, and supportive supervision. And, the study proposes the measures for activating effective supervision. The study investi...
The present study attempts to consider the performance of the social workers in in-home service centers as a case manager, and examine their needs for administrative, educational, and supportive supervision. And, the study proposes the measures for activating effective supervision. The study investigated the performance of social workers whose position is a supervisee in their role as a case manager, and it also examined their needs for supervision in terms of its contents. The influence factors were classified into the supervision system, individuals, supervisors, and institutional characteristics. The SPSS statistical program was used in the analysis The result is as follows: First, the role in providing direct services is performed in very high degree by the case managers, but their role as a supporter and in resource management is not performed in an adequate degree. Second, the performance of case managers has a correlation with only some of individual or institutional characteristics - that is, educational background, position, period of working in home service center, number of total workers, and the number of cases taken care of by each case manager. Third, the representative feature in the systems of supervision is individual supervision, or individual interviews provided by the manager-level workers once or twice a week on demand. Fourth, as for the characteristics of supervisors, a high proportion of them is a male whose position is a middle-class manager or higher. 99% of them have a first-grade certificate. Most of them are university graduates who have been working in the social welfare field for 8-10 years, and in the in -home service center for 2-4 years. The position of most of the supervisors is manager having 1-3 social worker under his/her management. Fifth, the supervisors studied show the highest need for supportive supervision, followed by educational and administrative supervision. The order of priority perceived by them is supportive, educational, and administrative supervision. Sixth, there is a significant difference in the supervision needs depending on the system: the period of providing educational supervision. Seventh, the needs for supervision depending on the characteristics of the supervisors were considered. Only their educational background seems to have a correlation with their needs for both educational and supportive supervision. Eighth, their needs for supervision have correlations with the institutional characteristics, that is, with the number of total workers and with the number of cases taken care of by each social worker. Ninth, there is no correlation found between the individual characteristics of social workers and their needs for supervision. Based on the above result, the following recommendations can be made in the dimensions of institutions, supervisors, and policies, for the activation of supervision to strengthen the roles of the social workers as a case manager in home-based centers. First, welfare institutions should make a basis for functioning as a community care center, not as merely a in-home care, by providing administrative, educational, and supportive supervision. Second, the above results show that it is necessary to introduce supervision as a means to practice professionalized case management. Additionally, the qualifications for a supervisor should also be made more strict. Third, in the dimension of policies, supervision should be prescribed as a required task, and the development of supervision models that fits to the job haracteristics and the evaluation of its practice should be carried out. Finally, it is recommended for the follow-up studies that more researches be conducted in the development of supervision models including the systems and contents appropriate for the practice of effective case management in home-based centers.
The present study attempts to consider the performance of the social workers in in-home service centers as a case manager, and examine their needs for administrative, educational, and supportive supervision. And, the study proposes the measures for activating effective supervision. The study investigated the performance of social workers whose position is a supervisee in their role as a case manager, and it also examined their needs for supervision in terms of its contents. The influence factors were classified into the supervision system, individuals, supervisors, and institutional characteristics. The SPSS statistical program was used in the analysis The result is as follows: First, the role in providing direct services is performed in very high degree by the case managers, but their role as a supporter and in resource management is not performed in an adequate degree. Second, the performance of case managers has a correlation with only some of individual or institutional characteristics - that is, educational background, position, period of working in home service center, number of total workers, and the number of cases taken care of by each case manager. Third, the representative feature in the systems of supervision is individual supervision, or individual interviews provided by the manager-level workers once or twice a week on demand. Fourth, as for the characteristics of supervisors, a high proportion of them is a male whose position is a middle-class manager or higher. 99% of them have a first-grade certificate. Most of them are university graduates who have been working in the social welfare field for 8-10 years, and in the in -home service center for 2-4 years. The position of most of the supervisors is manager having 1-3 social worker under his/her management. Fifth, the supervisors studied show the highest need for supportive supervision, followed by educational and administrative supervision. The order of priority perceived by them is supportive, educational, and administrative supervision. Sixth, there is a significant difference in the supervision needs depending on the system: the period of providing educational supervision. Seventh, the needs for supervision depending on the characteristics of the supervisors were considered. Only their educational background seems to have a correlation with their needs for both educational and supportive supervision. Eighth, their needs for supervision have correlations with the institutional characteristics, that is, with the number of total workers and with the number of cases taken care of by each social worker. Ninth, there is no correlation found between the individual characteristics of social workers and their needs for supervision. Based on the above result, the following recommendations can be made in the dimensions of institutions, supervisors, and policies, for the activation of supervision to strengthen the roles of the social workers as a case manager in home-based centers. First, welfare institutions should make a basis for functioning as a community care center, not as merely a in-home care, by providing administrative, educational, and supportive supervision. Second, the above results show that it is necessary to introduce supervision as a means to practice professionalized case management. Additionally, the qualifications for a supervisor should also be made more strict. Third, in the dimension of policies, supervision should be prescribed as a required task, and the development of supervision models that fits to the job haracteristics and the evaluation of its practice should be carried out. Finally, it is recommended for the follow-up studies that more researches be conducted in the development of supervision models including the systems and contents appropriate for the practice of effective case management in home-based centers.
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